Dear WD TV Users,


We are looking for feedback on your experience with the WD TV family of products. Please take this quick survey to give us feedback and help us create the next generation of media players that you and future WD customers will love.

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Kind Regards,
Western Digital

New Idea
0

After short period of use I realized that has a place for an improvement, little but useful. (Know for sure, more passive unit, much stable operation), these are my remarks. 

 

Missing: 

 

- Under OPTIONS Menu, or even better, next to the Music Player interface, when the track is playing, it will be useful to see a List of Files (Songs) in current Folder. It will be some type of Play List, much easier to navigate.  

          Reason: Buttons Next Track (Skip) and opposite on Remote Controler can choose track after or before, one at the time. Mostly we need to have a choice to pick a track few place beyond the current playing track.

 

- That leads me to the next difficult steps. NOW PLAYING icon open Music Player window, but when I am already in, the BACK button on Remote Controler brings me back to the main screen.

          Reason: It is not logical, it is confusing. HOME key has that purpose, "shovel" for everything. I must to "drive" and dig through the forest of steps to rich the Folders, where I was been before, with the music. Reasonable step would be for the BACK button - please bring me back to the list of Folders, not to the Home Screen. (I know, one Step Back after Now Playing is the Home Screen, but it is not pleasent for us - Users. 

 

- Bit Rate is missing for the current song under OPTIONS Menu at the top of the window, together with the Date and Size of File. 

 

Unrecognized: 

 

- Play List (pls, m3u) created by WinAmp and iTunes is very helpful, but for some reason Music Playback Window won't show info about Artist, Album, Genre from the active File(s) (Track) when it is started from the Play List. It is not the case when the File(s) is started directly, related info are vissible. 

 

 

-------------------------------

I'm glad if I can help to improve this little "beast" of unit. 

 

0

I bought a new WD TV WDBPUF0000NBK, very, very good piece of technology, but... I saw something is missing if I'm right. Also it has plenty of room for the light improvements on the next revisions. 

Maybe, this was post before...?

 

Well, 

 

Some devices older and new, has this useful (not only for me I hope so) function on Remote Controler: When the PAUSE button is pressed, to Hold a Movie,  this ability is missing -

 

- MOVE Frame by Frame Back and Forward (1 sec or less) 

- SLOWMOTION back and forward 

 

How to: 

- PAUSE  -> FAST FORWARD (short pres - one Frame Forward, long pres and hold Slowmotion for instance) 

- PAUSE  -> FAST BACKWARD (same but in opposite direction) 

 

It could be assigned to Number Keys (0-9 on Remote Controler) if it has no possibilities to update ordinary controls on Remote unit. 

 

Please implement that for your users somehow, at first place on original Remote Controler also on the market App. 

 

(Modern World, too many Remote Controlers, too many problems.) :-)

 

So sorry that You forgot to implement these functions right from the box and the Volume Button also :-( 

 

Thanks 

Status: Acknowledged
0

I would like to see the ability to configure/use prior releases of WD Live software.

 

This means that I'd like to install 2.01.86 to replace 2.02.32.  I've experienced numerous issues with 2.02.32 which could easily be explained as "memory leaks" as I've seen posted here.  Unfortunately "upgrading" software on a WD Live appears to be a one-way trip to a dead-end.  And if a customer experiences serious problems, as I am with 2.02.32, there is no way to install ("downgrade" to) an earlier working version of the software.  2.02.32 won't allow a "downgrade" to 2.01.86, 1.16.13, or 1.15.10.  2.01.86 worked very well for me, but I can't install this earlier software in my WD Live.  So I'm now having to live with broken 2.02.32 software with no further "upgrades" scheduled, and so far a long painful wait with no end in sight.

 

More generally, a customer should have the ability to install and try any released version of WD Live software from the WD Live support web site [http://download.wdc.com/wdtv/wdtvlivegen3_2.01.86.zip], regardless of it being older or newer than what is currently installed.  2.01.86 was stable, meets my needs, and is still running on one of my players.

0

I would like to suggest maybe expanding the capabilities of the box to include streaming service to other devices as well as playing content.

Status: Acknowledged
0

Hi there,

 

Anybody else interested in NOW TV being added to our WD TV Live boxes.

 

I think it would be a great addition for people using WD TV Live in the U.K.

 

Regards,

 

Paul

Status: Acknowledged

Idea submitted for voting.

0

BD menus on WD TV

Status: Acknowledged
by 3 weeks ago

As you know a big advantage of digital media (CD, DVD, BD) is that, the user can find easily a specific theme, i.e. a song on an audio CD or a specific subject on a DVD or BD without searching the whole media to find it. This is very useful on a BD where you have recorded e.g. instants of a child life or places you visited in a journey, in form of chapters of the BD.

 

Recently, I bought  a WD TV and was dissapointed to find out that it plays the BD(.iso) files without Menus and Chapters though in the official User Manual, page 220, under chapter “Supported Formats” in the first column of the table (file name extension) it is clearly written .iso (BD)! However, menus work very well on DVD folders.

 

The Service and Support dept where I sent this question stated that the BD menus do not work due to lack of Java on the device (WD TV). Though it seems to be strange to work on DVDs but not on BDs, is it so difficult to solve this discrepancy with an update??

Status: Acknowledged
0

I have a bunch of mpg files that have embedded:

"DVD subtitles  SPU (SubPicture Units)"

VLC can display these fine, could you please add the capability to WDTV

Let me know if you need more info

Regards

 

Status: Acknowledged
0

Something I would like to see on all the WDTV products is the ability in setup to select the language default for the audio track.

 

i.e. Being able to select "English" and it overrides the file container default flag so it always plays English if available (bonus points for DTS/AC3 preference etc).

Status: Acknowledged
0

WWE network on WD Live

Status: Acknowledged
by on ‎01-26-2015 04:31 PM

Any plans to make WWE network available for streaming in UK/Ireland?

Status: Acknowledged

Idea submitted.

0

NBA TV & League Pass

Status: Acknowledged
by on ‎01-23-2015 06:03 PM

How about adding NBA League Pass like you have MLB???

Status: Acknowledged
0

Create a WD Media MarketPlace and Add a 2.5" SATA HDD Removable Slot to the WDTV

Status: Acknowledged
by ‎01-21-2015 04:12 PM - edited ‎01-21-2015 04:15 PM

Create a WD Media MarketPlace and Add a 2.5" SATA HDD Removable Slot to the WDTV

 

Add a slot able to fit a 2.5" HDD with capability of hot-swap/surprise removal technology. By adding HDD storage to the WDTV we will be able to work with a more robust GUI and options for saving user's media to HDD. With a Multi-Media Marketplace enabled WDTV the user can download Hi-RES content (4K-5K) movies directly onto their WDTV equipped with High capacity HDD storage.

 

This idea is one similar to the popular game consoles (XBOX, PlayStation,etc) except for those consumers who are not gamers, a WDTV with these type of content delivery system with storage can prove to be extremely valuable.

Status: Acknowledged
0

WD TV Live r3 convert Half-SBS (Half Side-by-Side) and other 3D to anaglyph on the fly on a normal 2D TV

Status: Acknowledged

Idea submitted for voting.

Netflix on WDTV media player

Status: Acknowledged
by on ‎01-11-2015 10:30 AM

Really? Should this even be a suggestion? When I got this box home I was amazed that the media player wouldn't stream Netflix. The only reason I haven't returned it yet is the fact I like the form factor, WiFi streaming from my Linux box and the hope this basic feature will be added on the next update.

I'm keeping the receipt in case this wasn't just a fluke omission. 

Status: Acknowledged
0

Codecs

Status: Duplicate Idea
by on ‎01-09-2015 06:56 AM

Please update codecs, including support for new HEVC High Efficiency Video Coding H.265 Encoder.

0

onscreen bitrate/codecs display

Status: Acknowledged
by on ‎01-07-2015 09:11 AM

My Sony bluray player for both discs and files played off usb or network shows the current bitrate for each codec when the display button is pressed. For example, updated every 0.5sec I think it will say something like, VC-1 22.5Mbps, DTS-HDMA 3356Kbps as well as the current timepoint of the file and chapter if there are any.

 

I love this funcationality and use it all the time and seems pretty easy to program seeing almost all bluray players have it and most netflix programs I've used have it...at least the streaming bitrate.

 

Also, because currently on the WD TV (I have a gen4 bought from bestbuy last week with most up to dare frimware) when you hit options, not only does it pause the movie but the "bitrate" showed is almost always wrong. I was watching Godzilla 2014 bluray remuxed into an mkv last night and the bitrate was 4570Mbps - which is impossible. It would take what, about 165 bluray discs to encode that much information.

 

Any ideas?

 

Thanks

 

Ben

Status: Acknowledged
0

forward/reverse skip

Status: Duplicate Idea
by on ‎01-07-2015 09:04 AM

Would it be possible to get a forward and reverse skip much like a DVR. It's probably my favorite function of a DVR these days. A programable forward and reverse skip for example 30sec forward and 5bec reverse would be great which is very different than fast forward/reverse. The skip happens almost immediately where the fast forward/reverse takes much longer and you don't know exactly how far ahead/behind you are going really without trial and error.

 

Thanks

 

Ben

Increase Hulu buffering space

Status: Acknowledged
by on ‎01-02-2015 02:52 PM

Hulu buffering is weak on the TV Live.  The Netflix app will buffer up to several minutes of video, making it possible to actually completely lose the Internet connection for almost 5 minutes while it continues to play (I've tried it).  This is also evident by starting a movie on Netflix, hitting pause, and watching the Ethernet activity continue for several minutes.

 

On the other hand, Hulu only buffers a few seconds.  This is bad for Internet connections with wildly fluctating bandwidth availability.  Why can't Hulu buffer more?  It can't use that much more RAM itself leaving no more for buffering.  

 

This is with the quality settings turned way down on both services.  Netflix is such a reliable streamer.  Hulu not so much.

Status: Acknowledged

Idea submitted for voting.

0

Please add sshfs support

Status: Acknowledged
by on ‎12-27-2014 08:57 AM

I'm running a Linux server to host my media files and I would like to see support added for SSHFS. Thanks.

Status: Acknowledged
0

For some reason, 'Freeview Plus' in Australia is limited only to some new LG and Sony smart television models.

I have also noticed that the television stations themselves are marketing their new 'catch-up' sites (TenPLAY, 7Plus and Nine Jumpin) as only available on the same televisions.

ABC iView is still available on the WDTV. Is there a way WDTV can also gain access to these sites and include them on the next firmware upgrades?

Status: Duplicate Idea

Adding Canadian Streaming providers

Status: Acknowledged
by on ‎12-22-2014 02:37 PM
Double posted as I'm not sure if this is more of an idea than a support request.... In Canada some new streaming providers, simular to Netflix or HULU have been released.

One is Shomi (http://www.shomi.com/

The other is (http://www.cravetv.ca/)

 

Any chance to get these added to the WDTV Live? I'm more than willing to add them myself, but have no clue how. I'd much rather add these than replace my WDTv live's completely. With how all the Geo-Blocking it would really improve the use of streaming in Canada.

 

Thanks!

Status: Acknowledged

Idea submitted for voting.

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