New Idea

I ripped all my CD collection to 320HQ mp3 format but when I tried to play back my mixed (continuous music with no gaps) music albums there appears a slight pause or click between the tracks, spoiling the mix. Perhaps a better example would be a Classical piece, where the parts or movements are listed on the CD as separate sections but when you play back the CD there are no breaks, pauses or clicks between the tracks, just continuous music. If you want to jump to a particular section you select the track you want on your CD player so it jumps quickly to that choice. I know that a lot of people have overcome this gapless playback problem by ripping each CD as a single merged track, however you then lose the individual track titles and artist names (if it's a various artists club mix for example). A lot of people seem to be trying to get gapless playback yet still nobody has come up with a decent media player.


I purchased this Western Digital "WD TV" knowing it did not mention gapless playback but rather hoped that you might try to incude this, I am sure it would be a major selling point as nobody else seems to have offered the funtion.


I first purchased a Netgear EVA9500, which couldn't do gapless (I assumed that any player would play back the tracks like a CD player does) so Netgear advised me to buy their (then) new product, the NTV550, which claimed in the spec that it could do gapless playback. It almost worked but NOT as they stated in their manual / pdf user guide. (The reasons are too complex to explain here). This proves that it can actually be done and they promised they would resolve the software problems related to their user on-screen interface. Sadly they dropped the product support after keeping me waiting for over a year and simply offered a refund, which was of little help in solving the gapless playback issue.


I have been hoping that somebody would see the need for gapless playback and capture the market but to date, nobody has bothered, which is unfortunate as the smaller file size of mp3 makes it possible to store many albums in a very small space compared to the CD's making my entire music collection extremely portable on a 2Tb hard drive. Unfortunately, if I take my collection away on holiday, I cannot play back mixed dance tracks, classical or electronic albums without the horrible pause / click / jump effect between the tracks, which totally spoils the enjoyment.


I hope other people will request this function so you might consider investing in the development, however I feel sure there is a great demand for this and gapless playback would be a big selling point for the WD TV Media Player.


Thanks in advance to everyobdy for reading.

Twitch App

Status: New
by yesterday

Es wäre super wenn es eine Twitch App gäbe, mit der man sich mit seinem Acc einloggen könnte und seine Streams verfolgen könnte. :smileyhappy:


WDTV Live Streaming Media Player


Would it be possible for the unit to be able to have a Wired (Ethernet) connection AND WifI-Direct (Miracast) active at the same time. Only WiFi-Direct for Miracast, no other WiFi connection.


It would be ideal to be able to have a Wired (Ethernet) connection to access the inbuilt Apps as well as to be able to use a Laoptop/Tablet to stream internet video via WifI-Direct (Miracast) to the unit seperately.


The Network Menu is confusing, you can have a Wired (Ethernet) connection and the menu shows both the WiFi-Direct option as well as the Miracast option, which is what led me to believe that you can have Wired and WiFi-Direct (Miracast) both available at the same time. But I have been advised by WD Support that that is not possible, to use the WiFi-Direct (Miracast) you need to have a Wireless connection to your network.



Could you please support HBO "GO"

Status: New
by on ‎06-30-2014 11:36 PM

hi guys,


i love the wdtv live and have been using it for quite some time now.

however, what i truly miss is the support of HBO GO, just like you guys for example support Netflix.


the google chromecast will support HBO GO soon, but off course I'm not interested in buying that, since i have a wdtv.



i hope you guys can make this happen?


add ons

Status: New
by on ‎06-07-2014 07:32 PM

There should be a way to receive software updates to the device. This device is already connected to the internet, so updates should be an easy addition.

There should be a way to add user name and password for shares. This would be better for security for the computer systems and the device.

There should be some kind of error handling for files. The device should skip over the unreadable part, this is implemented in even the most basic dvd system. At a minimum there should be a way to skip ahead 5 min, so you can manually bypass the error.

There should be a way to select where you want the video to start. This is so the customer can pick up where he left off, go to his favorite part, or bypass an error in the file.

There should be a way to create shortcuts on the main menu to folders on your usb storage device, or to your windows share.



Status: New
by on ‎04-20-2014 08:55 AM

At the moment this application is less efficient to use than the slingplayer web site. How about improved implementation.  The website runs with half a second delay between inputs and activation. The WD app is well over 10 seconds.


Improved response times please, at the moment  the program guide feature is just unusable, and flicking channels is not something you do lightly.


Edit Names

Status: New
by on ‎04-08-2014 06:17 AM

Hi! I will like if you put a way to change the name of a file, on the EDIT options.


Thank you!!

connect to a MMS stream

Status: New
by on ‎04-06-2014 05:19 AM

Have an easy way to connect to an mms stream

E.g. MMS://





Is it possible to enable the use  of an external hard drive or memory stick as a storage location to buffer streaming with a firmware update? I have bandwidth issues in my area (our ISP also often shapes traffic) and being able to start a stream, pause it to allow it to buffer for a minute or three would be the difference between being able to watch HD or evend SD content sometimes.


This is assuming the buffer is not large enough, I can't find info on it's size.





MyCloud App Media Formats .AVI files etc

Status: New
by ‎03-24-2014 04:56 PM - edited ‎03-24-2014 05:00 PM

Dear WD,


I'm requesting an update to the MyCloud App that expands the current range of media formats that are accessible via mobile devices.  I am trying to access data from my WD EX4 Cloud that contains a wide variety of media formats. Until .MP4 videos became an industry wide acceptable format, many users created video files in other industry wide formats such as .AVI files.  When I try to access these files via the MyCloud app it appears as an unknown format. I have included a screenshot below to demonstrate how it appears. 


The WD Live Hub media player has the built in codecs to support these other formats in the units firmware.  I see no reason that the same range of formats can't be built into the MyCloud App since WD has already spent the funds to develop this into the WD Live Hub. I own several Live Hubs to allow employees to watch training videos in our training room, but I also need a solution to remotely stream or download these type of videos on my mobile devices while in the field. 


There ARE other 3rd party apps like "VLC" that allow for remote streaming options but they don't allow for easy access to my EX4 and I'd rather use the WD apps anyway.  Please WD, use the codecs from the WD Live Hub and incorporate them into an update for the MyCloud app so we can access all of our data as needed.  This can be a very easy and quick update if approved that will greatly affect the many users requesting this in multiple threads/posts.


Sales Data Entry Process.jpg


Update Arabic Subtitle.

Status: New
by on ‎03-06-2014 12:11 PM

Arabic subtitle is not perfect as I wish , look at WD Live Arabic subtitle and look at PC Subtitle , PC is better sure , so

I think you have to update the device and change Arabic subtitle like pc subtitle

Look at this picture you understand what I'm talking about :

WD Arabic subtitle

PC Arabic subtitle

If you want to help me please press (kudos) the star



implement support for Spotify connect

Status: New
by on ‎03-06-2014 02:29 AM

I have the WDTV live and want to use it for Spotify. Yes, there is an app, but I want to control the app from my phone/desktop/elsewhere.


Spotify has developed Spotify Connect and several huge Receivers is now connected.


It would be great it WDTV would be connected to the Connect-feature!!!


Improve/Change/Enhance the Auto Power Functionality

Status: New
by on ‎02-20-2014 02:00 AM

When I got my WDTV Live, I immediatly turned on the Auto Power option...


I then found every day that it was a nightmare to turn on the box, as it did a full 'boot' taking many minutes and figured it was a problem.


After doing a bit of reading, I found that the "Auto Power Off" feature puts it into a deep off state, rather than 'standby'.


So I would like to suggest that the feature is developed to allow you to specifiy whether it should go into "standby" or "Power Off".. And perhaps even give you the option to config the number of hours before the auto mode kicks in.


This would be really helpful for people like me who have a "Harmony" (or any programmable remote) where the box woudl shut down on its own, every night.. But only into "standby"





Flixster - WD TV Live Streaming Media Player

Status: New
by on ‎02-18-2014 12:16 PM
I would like to suggest that the device is upgraded to enable you to login to your Flixster account. As you know it is only possible to see trailers currently.

HBO Nordic

Status: New
by on ‎02-13-2014 07:06 AM

How about you added HBO Nordic for live streaming, like Netflix...


more french tv

Status: New
by on ‎01-25-2014 06:14 AM

Hello! in the next firmware, it would be nice to add (radio Canada web), all smart TVchannel we except you, as I only use my wd TV, I wish I had more French content. You shouldmake available the contents of the French France, for we are many Canada francophone.You could make a section for the product in French, Francophone of Quebec Many wouldhave bandwidth with the position of France thank you!

translate by Google


Adding EWTN streaming online service

Status: New
by on ‎12-22-2013 11:41 AM

We're really enjoying the recent firmware changes with our WDTV Live and the new services offered in the interface.


Our family would really like to see a new streaming app to view EWTN Catholic television. This is something that the Roku already boxes have.


Amazon Prime streaming

Status: New
by on ‎12-20-2013 10:02 AM

Is it possible to use the WD TV Live to stream content from Amazon Prime Instant video store?

wd tv live

Status: New
by on ‎12-07-2013 08:54 PM

hard to believe this only has support for iview, what about sbs catchup and the rest of australian catchup.

why would I recommend this product to anyone in Australia when you cant do catch up (only on 1 tv station)


such a shame for a potentially great product

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