I understand the intent of SmartWare to assist the average user in backing up critical files on their computer. However, for the experienced/professional user they should be able to delete the Smartware from the drive and recover the lost diskspace and disable the VCD in the firmware. We resell thes drives and expected to have the advertised storage space on the drives. The expectation was to connect the drive to any computer which would recognise it as a standard storage device. We have already had several clients return the drives and this is creating an issue.
would like to see the option to play entire albums, genres, or complete collection of music via wd 2 go as at present you can only play one track then go back into folder to select next and a similar thing happens with photos in you only get one at a time so unlike wd photos where you can flick through entire albums in wd2go you again have to go back to main folder to select another photo and i would like to see it work like wdphoto app so you can view all photos from albums in a slide mode
I would like to be able to access files from my Android mobile device. My Android browser does not use Java's .class files; rather, it recognizes .dex files. Any development in this area would be greatly appreciated. Thanks.
The default behaviour of this device is to power on when connected to a power supply. This is annoying as the device will start up after a power failure instead of returning to a standby state. With HDMI CEC activated, this also causes my TV and Receiver to power on after a power failure.
Please change the default behaviour to standby when connected to power, or at least provide an option so we can disable auto power on.
Others may have started a post about this but I haven't seen anything get pushed up so thought I'd start my own and see if my title got people's attention better.
I am a developer and have many .bat, .exe, .log, and tons of other files that are not backed up because SmartWare will not do it as explained in ANSWER ID3644. Any person that uses their computer for more than personal media and office documents will have this problem. I'd greatly appreciate it if no extensions where excluded at all. Only backing up the types of files that WD thinks I should back up makes me have to use another product to do my backups. As a user I want to know that SmartWare is backing up everything in a directory that I tell it to. System data and hidden files I understand but what about all those other files types that WD didn't account for that it excludes!? I don't want to have to look through my backup to make sure it backed up the files I wanted
There are many ways to fix this:
1. Whenever anyone selects Other in Detailed View for backups have Other actually include everything else regardless of file type.
2. Provide a checkbox that says something like "Exclude Unsafe File Types". If this is unchecked then all those binary files we programmers made for ourselves or work can get backed up
3. Provide a new screen that allows a user to customize their own constraints.
Please, please give some kudos to this! It's the only thing keeping me from relying on SmartWare for my backups. You just can't trust backup software that backs up the file types it thinks you need. Come on developers click KUDOS!
The Windows Phone 7.5 (particularly post-Mango) is becoming much more popular and is finally gaining market share. For good reasons...for once, albiet belatedly, MS has put out a quality product that rivals and sometimes even exceeds the Android and iOS competition.
I would very much appreciate a WP7 implementation for WD 2go. To do so now rather than later would be impressively forward-thinking.
WD 2go is a great App!! But it only plays videos on the iOS device. It does not do TV Out or support Airplay. I want to be able to connect my iPad to the my TV via the 32pin cable with the HDMI adapter, and also use Apple TV and AirPlay to steam videos from my My Book Live Duo.
Hi, I've bought ShareSpace & am very disappointed to learn that I'm not able to access MioNet on my iPhone due to Java & that only WD Photo app is available on iPhone. Hence, I would like to suggest that WD develop an all-in-one app for iPhone instead of only Photo. This new app should be similar to QNap's iphone app - accessable to view photos, watch videos, play music & access data/files/documents from the NAS. Looking forward for such app soon! Thanks!
What would make the wd 2go and my book live a truly great personal/small business cloud storage product are the following enhancements:
1. Merge the functionality of wd photos into wd 2go. You don't need two products.
2. Please show thumbnails for photo files.
3. Please provide "tv out" function support in wd 2go on iPad, iPhone. This will be fantastic to be able to stream to TV directly,
4. Provide support to play .mpg video files natively in iPad, iPhone and not to pass off to another app as in "open in" menu. This will bring a lot of the older videos into my book live cloud store, thereby increasing demand for storage, which is good for Western Digital's business.
5. Please provide support to email link to "folders" instead of just files (dropbox style). This will allow to be able to share whole albums. This should be done by providing link to an URL and not zipped file containers.
6. And lastly (for now), provide the same support on iPad, iPhone that exists on Android devices and wd photos on iPad, that is: expor/upload local device content to my book live.
Hi I'm using the WD Remote app on my iphone and its handy having it. The functionality that would improve it greatly would be to be able to browse the WD TV Live on the phone, this wouldn't have to be the same view as on the TV, even a folder structure would be great. Although if you could have the same view this would make a **bleep** of a product.
Friends have expressed interest in the device but one limitation is that you cannot browse the music for example with the TV off. I like using this for movies etc, but being able to have the TV off and control everything from a smartphone would be great, at the moment to play music I want to stream from another room to my stereo, I have to turn the tv on and get it going.. and either leave the tv on.. or turn it on again each time I want to make a change.
I'll post this on the ideas page, but would be interesting to see how many others think this is a good idea (thus getting WD to think its a good idea).
Background. I've been using "Public" folder on my My Duo Live to share all my Home videos, Movies, Photos, Music etc... I've grown increasingly uncomfortable with this, as anyone who can gain access to my home network, can effectively delete all the information with no passwords required. Basically anonymous users have full write access in that share and there is no way to change it. This could be a guest with their teenage children which stays at our house, and uses the wifi network (which is passworded) and browses around the place and gets up to mischievous. Or it could be family members who make a mistake etc... Or it could be a virus on a laptop/PC which looks around the network for things to corrupt/destroy. Various scenarios could be used.
So, I've moved all our photos etc... to a private share. This works great, and my WD TV live supports this fine, as does WD 2go. The only thing which is an issue is the WD photo app as it only supports the public share. Other users have complained re this limitation. Does anyone know if WD is planning address as I would think its an easy enough problem to fix? As I'm unwilling to go back to using the public share, which basically makes this app useless.
I'm considered doing something with symlinks on the My Duo Live itself, but suspect this will cause other issues.
Note, I can really recommend the WD TV live, it really complements the WD my duo live, as it provides all the missing functionality around thumbnails/playlists etc...
I think that WD and its customers would benefit from a Unified automatic diagnostics tool running in the background and constantly checking and reporting back to the user the status of the drives in real time. Take an anti-virus as an example as it keeps scanning the computer and pops-up an alert if a threat is found.
Why? Because not everyone has the time, basic knowledge and software required to test a drive for errors, faults and overall health. Since you (WD) deal with a considerable amount of Customers that are not computer literate and don't know how to backup their files, it's best to note that such a tool would Decrease the volume of people who lose data because of not knowing or having an idea of overall drive health. If they are warned in time, then they could take the data out if they don't have a backup.
Additionally, having separate tools that are drive-specific does not help us customers. DLG does not work with most Smartware drives and when Smartware doesn't want to work then the customer is forced to look for other software since there are no more options from WD. Also, most casual consumers (You know it's a high number, just look here on the forums) would not know how to run the test on their own, that's why it has be automatic and unified for internal and external drives. Make it a default tool, it could be useful for your Tech Support agents as well if it's accurate.
And lastly, the tool needs be user friendly while being able to provide support on its own. It needs to be able to identify and Differentiate between hardware problems and logical (firmware) problems to give the user an idea of what's wrong with the drive. For example, some times the drive's partition does not mount in Windows, not even on disk management and can't be used at all, yet, the drive tends to be listed on -device manager- on Windows when this happens. Letting the user know why this is happening (Or if could have been prevented) will prevent a lot of headaches in the future.
And lastly, the tool needs to translate the testing attributes in a way that even no-brainer would understand. Showing what are the test parameters and giving an "Estimated usable life expectancy" based on the tests that it's always checking and telling the user.
It doesn't have to be a new software, you could just improve DLG to add these features and of course, avoid the same software bloat problem that Smartware has. I understand that a software that runs in the background takes resources out, by my anti-virus NEVER peaks above 10% of CPU usage, so there's no excuse for bloating here... Specially since this software won't be copying files.
A big lot of consumers take your slogan "Put your life on it" quite literally, why not helping them keep their lives safe? What do you think?
I would like to request that WD consider adding HBO Go to the WDTV Plus device. It seems to be a mature platform that likely a good percentage of WDTV Plus users would appreciate. It seems like the interface is similar to the Netfix app., and could make this a more useful product. I hope that WD has the ability to this and will give it serious consideration.
Ok, after purchasing my new 'my book live' network drive i have just downloaded the WD photos app only to discover that it will only display photos that are in the shared folder. I would like to see a way for the app to show photos in my private folder. I would like to see this feature implimented in a future update of the app. I am pretty sure other users would like this feature also.
The WD Software processes should not automatically start up when you log on. The software should only start up when you attach the drive and completely shut down when you remove the drive. I hate seeing the icon in system notification area on task bar when the drive is not connected.
I have been using WD for more than 6 years now. I remember the previous softwares and I am now using WD Smartware. I generally love WD design and that is why I am continuosly buying the drives. However the backup software has never been to the same standard. Even now I am a bit disappointed. I would like two options added:
Retrieve to another computer but to try to place the files in the same type of locations as the old one was. if the locations are different, create the locations or identify that the user is different and then follow the same logic i.e if old was C:\users\pete\... and new is C:\users\mike\ than that should be identified and stored in that type of folder accordingly. Or at least have the flexibility to retrieve different files into specified locations that the user gives instead of just dumping it to one single folder.
The other issue is that you cannot backup one external WD with another. The old software was able to do that. This is very convenient as some people dont use their computer to save original files but the actual external WD drive because they have to work on multiple computers. THAT OPTION SHOULD BE A MUST.
Using Java in the browser is a terrible idea from a security and compatiblity perspective. There are a ton of security exploits and java in the browser should just be disabled by default. Also many mobile browsers don't support it.