New Idea


Status: Acknowledged
by on ‎10-01-2012 02:36 PM

I would like to request that WD consider adding HBO Go to the WDTV Plus device. It seems to be a mature platform that likely a good percentage of WDTV Plus users would appreciate. It seems like the interface is similar to the Netfix app., and could make this a more useful product. I hope that WD has the ability to this and will give it serious consideration. 

Status: Acknowledged

jpeg is only one of many file formats for photos. WD PHOTOS is terribly limited by handling only jpeg. please add support for tiff and the other popular photo file formats.

Status: Acknowledged

Google Drive Sync

Status: Acknowledged
by on ‎03-21-2014 01:03 AM



This was originally p[osted here:


I use Google drive (because Andriod and Google seems to go well together) and I sync all files with that between my PC's "Google Drive" and the Cloud storage. All photos are updated straight to my Google drive and it works well. But, I also have a WD Network drive (live), This also has all my files so that other family member can access then when at home. 


Is there a way to Sync the WD NAS automatically with Google Drive without having to use a third party package (AllwaySync). 


Thanks Dan. 


Status: Acknowledged
See heading, please include this in next update, the app is unusable as is,,, wdphotos and wd mycloud.
Status: Acknowledged

Request for WD Photo for Windows Phone

Status: Acknowledged
by on ‎06-28-2013 03:20 PM

Just switched over from Android to Windows.  Disappointed in that WD Photo is not available.  Loyal customer (My Book Live, 2 WD TV Lives) requesting some additional support for WD apps on windows phones.  




Status: Acknowledged

I understand the intent of SmartWare to assist the average user in backing up critical files on their computer.  However, for the experienced/professional user they should be able to delete the Smartware from the drive and recover the lost diskspace and disable the VCD in the firmware.  We resell thes drives and expected to have the advertised storage space on the drives.  The expectation was to connect the drive to any computer which would recognise it as a standard storage device.  We have already had several clients return the drives and this is creating an issue.

Status: Implemented

WD Remote Update to Update View

Status: Acknowledged
by on ‎03-09-2012 03:16 AM

Hi I'm using the WD Remote app on my iphone and its handy having it. The functionality that would improve it greatly would be to be able to browse the WD TV Live on the phone, this wouldn't have to be the same view as on the TV, even a folder structure would be great. Although if you could have the same view this would make a **bleep** of a product.

Friends have expressed interest in the device but one limitation is that you cannot browse the music for example with the TV off. I like using this for movies etc, but being able to have the TV off and control everything from a smartphone would be great, at the moment to play music I want to stream from another room to my stereo, I have to turn the tv on and get it going.. and either leave the tv on.. or turn it on again each time I want to make a change.


Status: Acknowledged

WD Photos App Private Folder Access...

Status: Acknowledged
by on ‎06-25-2012 12:22 PM
Ok, after purchasing my new 'my book live' network drive i have just downloaded the WD photos app only to discover that it will only display photos that are in the shared folder. I would like to see a way for the app to show photos in my private folder.   I would like to see this feature implimented in a future update of the app. I am pretty sure other users would like this feature also.    
Status: Acknowledged


Status: Implemented
by on ‎08-25-2010 08:32 AM

I would like to be able to access files from my Android mobile device. My Android browser does not use Java's .class files; rather, it recognizes .dex files. Any development in this area would be greatly appreciated. Thanks.

Status: Implemented
We've released WD2go. It's iPhone and Android based.

Windows Phone 8 and Windows 8

Status: Acknowledged
by on ‎01-14-2014 08:28 PM



I bought the 4TB My Cloud yesterday and it works really good but we are missing a application for windows 8 and a better application for windows phone 8.


I have Windows Phones and Surfaces RT/PRO. I was expeting to use this in order to save space in those devices.


Windows Phone has a configuration to automaticaly upload photos using a application. will be nice to use this feature..





Do you have plans to develop those apps?

Should I wait for it?

Do you have a estimate how long wil take?





Status: Acknowledged

WD for iPhone

Status: Acknowledged
by on ‎03-31-2011 09:54 AM

Hi, I've bought ShareSpace & am very disappointed to learn :smileysad: that I'm not able to access MioNet on my iPhone due to Java & that only WD Photo app is available on iPhone. Hence, I would like to suggest that WD develop an all-in-one app for iPhone :manvery-happy: instead of only Photo. This new app should be similar to QNap's iphone app - accessable to view photos, watch videos, play music & access data/files/documents from the NAS. Looking forward for such app soon! Thanks! :robothappy:

Status: Acknowledged

I think that WD and its customers would benefit from a Unified automatic diagnostics tool running in the background and constantly checking and reporting back to the user the status of the drives in real time. Take an anti-virus as an example as it keeps scanning the computer and pops-up an alert if a threat is found.


Why? Because not everyone has the time, basic knowledge and software required to test a drive for errors, faults and overall health. Since you (WD) deal with a considerable amount of Customers that are not computer literate and don't know how to backup their files, it's best to note that such a tool would Decrease the volume of people who lose data because of not knowing or having an idea of overall drive health. If they are warned in time, then they could take the data out if they don't have a backup.


Additionally, having separate tools that are drive-specific does not help us customers. DLG does not work with most Smartware drives and when Smartware doesn't want to work then the customer is forced to look for other software since there are no more options from WD. Also, most casual consumers (You know it's a high number, just look here on the forums) would  not know how to run the test on their own, that's why it has be automatic and unified for internal and external drives. Make it a default tool, it could be useful for your Tech Support agents as well if it's accurate.


And lastly, the tool needs be user friendly while being able to provide support on its own. It needs to be able to identify and Differentiate between hardware problems and logical (firmware) problems to give the user an idea of what's wrong with the drive. For example, some times the drive's partition does not mount in Windows, not even on disk management and can't be used at all, yet, the drive tends to be listed on -device manager- on Windows when this happens. Letting the user know why this is happening (Or if could have been prevented) will prevent a lot of headaches in the future.


And lastly, the tool needs to translate the testing attributes in a way that even no-brainer would understand. Showing what are the test parameters and giving an "Estimated usable life expectancy" based on the tests that it's always checking and telling the user.


It doesn't have to be a new software, you could just improve DLG to add these features and of course, avoid the same software bloat problem that Smartware has. I understand that a software that runs in the background takes resources out, by my anti-virus NEVER peaks above 10% of CPU usage, so there's no excuse for bloating here... Specially since this software won't be copying files.


A big lot of consumers take your slogan "Put your life on it" quite literally, why not helping them keep their lives safe? What do you think?

Status: Acknowledged

WD2GO for Windows Phone 8

Status: Unplanned
by on ‎11-27-2012 12:54 PM

I am an iPhone/iPad user and the My Book LIve has worked very well. Nothing is perfect but it has been very functional for me. The WD2GO and WD photos apps work well. Especially the beautiful SlideShow.  However, Windows Phone 8 is still suffering with the old WD2GO app. Please update the WD2GO app for Windows Phone 8 and the new Windows 8 tablets. It needs to have full file operations available, including downloads and an open in function, access to SkyDrive and please leave and enhance the the current slideshow capability. Although the two WD2GO and WDphotos apps are awesome It is very nice having one app that does it all. Oh yes, and please Change the horrible brown colors of the app as well. The iOS apps are beautiful and Windows 8 deserves the same from you. One more thing. Maybe you would also then consider porting this app to the Windows 8 operating system for PC's as well. That would be a great app to have and it would allow the same Slideshow capabilities as well. Thanks for the good work! Keep It Up!   

Status: Unplanned

SmartWare Enhancement: Less Restrictive Backups (Must Have for Software Developers!)

Status: Implemented
by ‎03-23-2010 05:44 PM - edited ‎06-25-2011 08:21 AM

 It's been over a year since this was posted and WD is going to implement it!  Thanks everyone for all your comments and suggestions!  I hope we get what we want in the next release! :smileyvery-happy:




Original Post:

Others may have started a post about this but I haven't seen anything get pushed up so thought I'd start my own and see if my title got people's attention better.


I am a developer and have many .bat, .exe, .log, and tons of other files that are not backed up because SmartWare will not do it as explained in ANSWER ID3644. Any person that uses their computer for more than personal media and office documents will have this problem. I'd greatly appreciate it if no extensions where excluded at all. Only backing up the types of files that WD thinks I should back up makes me have to use another product to do my backups. As a user I want to know that SmartWare is backing up everything in a directory that I tell it to. System data and hidden files I understand but what about all those other files types that WD didn't account for that it excludes!? I don't want to have to look through my backup to make sure it backed up the files I wanted :smileysad:


There are many ways to fix this:

     1. Whenever anyone selects Other in Detailed View for backups have Other actually include everything else regardless of file type.

     2. Provide a checkbox that says something like "Exclude Unsafe File Types".  If this is unchecked then all those binary files we programmers made for ourselves or work can get backed up :smileyhappy:

     3. Provide a new screen that allows a user to customize their own constraints.


Please, please give some kudos to this!  It's the only thing keeping me from relying on SmartWare for my backups.  You just can't trust backup software that backs up the file types it thinks you need.  Come on developers click KUDOS!




Status: Implemented
The latest version of SmartWare allows for backing up of files and folders.

WD 2 Go Pro App Update

Status: Acknowledged
by on ‎06-16-2012 06:27 AM
I feel that ideally the most advanced version of the WD2Go app for our mobile devices should have two main functions: 1) It should allow functionability and access to everything on our WD Network Drives as if they were the HD for our devices themselves, i.e. we could do anything with the media and files on the drive that we could do with the media and files that are on our device's hard drives. We should be able to access, view, play, edit, etc. any file on our WD drive that we could with our device per the apps we have on our devices. (including saving pictures to camera roll for iOS devices). A video player that allows normally incompatible video types to play on our device like some third party apps that are already available should be incorporated into the WD2Go app as well IMO. 2) Transfer of media and files from our devices to our WD Network Drives in app. The same way we can transfer photos and video to our drive from our camera roll (on an iPad) with the WD Photos app we should be able to transfer any media and files on our device or "sync" any such thing to our WD drive wirelessly from anywhere we have an Internet connection. Perhaps with iOS devices a wireless iTunes syncing capability should be made available for our WD network drives, perhaps requiring both an app and firmware update. These two features should be implemented in a single app as an update to the current Wd2Go Pro application.
Status: Acknowledged

WD Music app?

Status: Unplanned
by on ‎11-06-2012 05:31 PM
WD2Go give us access to our files but in a similar way that WD Photos gives you extra functionality and usability for our photos I would love to see a WD Music app. The ability to be able to random/shuffle music from the entire music folder, create play lists or play specific artists/bands. It would be superb to able to turn my phone into a music jukebox using the MyBookLiveDuo!!
Status: Unplanned

WD2GO for BlackBerry 10

Status: Unplanned
by on ‎02-23-2013 04:46 PM

I think that WD2GO should be available on Blackberry 10 since you already have the app for legacy Blackberry OS. Also porting your Android app would be very easy and doesnt take much development time at all. But a native coded app would be much preferable. But you can always do the Android port to Blackberry 10 first and in the mean time develop a native Blackberry 10 app. It will give your customers such as my self access from our Blackberry 10 phone.

Status: Unplanned


Status: In Review
by on ‎09-27-2011 01:25 AM

I have been using WD for more than 6 years now. I remember the previous softwares and I am now using WD Smartware. I generally love WD design and that is why I am continuosly buying the drives. However the backup software has never been to the same standard. Even now I am a bit disappointed. I would like two options added:


Retrieve to another computer but to try to place the files in the same type of locations as the old one was. if the locations are different, create the locations or identify that the user is different and then follow the same logic i.e if old was C:\users\pete\... and new is C:\users\mike\ than that should be identified and stored in that type of folder accordingly. Or at least have the flexibility to retrieve different files into specified locations that the user gives instead of just dumping it to one single folder.


The other issue is that you cannot backup one external WD with another. The old software was able to do that. This is very convenient as some people dont use their computer to save original files but the actual external WD drive because they have to work on multiple computers. THAT OPTION SHOULD BE A MUST.

Status: In Review

WD TV Remote for BlackBerry 10

Status: Unplanned
by on ‎01-24-2013 09:18 AM

PLEASE support the new BlackBerry10 OS. I know there is no WD TV Remote app for the current BlackBerry OS, but the new one is so much easier to develop for and I, and many people, would love to have this app.



Status: Unplanned

Make it quicker to Start/Stop Backups

Status: In Review
by on ‎01-22-2013 11:16 AM

If you have More than One drive/partition to backup, when you choose Catagory Backup, you should be able to Choose Any/All drives to backup, and Then be able to Start them, with One Extra click.

The way it is now, you have to Go to HOME, choose a drive, Click on Backup, Click Start Backup, Click on HOME, Choose the Next drive, Click on Backup, Click Start Backup, Click on HOME, Choose the Next drive.... Etc.

I know that part of SmartWare, is to Leave the Backup running in the Background. But, sometimes, you want to do something More CPU Intensive (game, graphics, CPU hog utility). Maybe you want to be sure the Backup is OFF before you turn the computer off?  Maybe you hope it can do a Quick backup, before you turn it off Again, so, you do Multiple Steps to "Start Backup". Leave it for awhile. Then Multiple Steps (again), to "Stop Backup".

All this should be from One Window.

Also... If you want to be SURE to have your E-mail Folders backed up, there should be a way to FORCE a backup of E-mail files. You KNOW your E-mail program is Closed Down. You Know you want to Back-up NOW, since you are going to have your E-mail program ON ALL day. Then, you want to Shut-down Quickly. You should be able to Close your E-mail program. Open SmartWare. Choose Backup E-mail (catagory) files NOW. Smartware backs them up, at THAT Moment (ALL E-mail files). Of course, giving the option of Stating just Where those E-mail files Are (Program And Data); maybe even what file Extentions they are?

I believe that the Current Smartware version (1.6.4), "waits" to backup E-mail; maybe Once a day??  How does it know When to try? When you are RUSHING to Shut-down, for the day?  Or Re-booting, after a program crash?

*** When does Smartware get a chance to Backup Anti-virus program files?***

Status: In Review
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