I think that WD and its customers would benefit from a Unified automatic diagnostics tool running in the background and constantly checking and reporting back to the user the status of the drives in real time. Take an anti-virus as an example as it keeps scanning the computer and pops-up an alert if a threat is found.
Why? Because not everyone has the time, basic knowledge and software required to test a drive for errors, faults and overall health. Since you (WD) deal with a considerable amount of Customers that are not computer literate and don't know how to backup their files, it's best to note that such a tool would Decrease the volume of people who lose data because of not knowing or having an idea of overall drive health. If they are warned in time, then they could take the data out if they don't have a backup.
Additionally, having separate tools that are drive-specific does not help us customers. DLG does not work with most Smartware drives and when Smartware doesn't want to work then the customer is forced to look for other software since there are no more options from WD. Also, most casual consumers (You know it's a high number, just look here on the forums) would not know how to run the test on their own, that's why it has be automatic and unified for internal and external drives. Make it a default tool, it could be useful for your Tech Support agents as well if it's accurate.
And lastly, the tool needs be user friendly while being able to provide support on its own. It needs to be able to identify and Differentiate between hardware problems and logical (firmware) problems to give the user an idea of what's wrong with the drive. For example, some times the drive's partition does not mount in Windows, not even on disk management and can't be used at all, yet, the drive tends to be listed on -device manager- on Windows when this happens. Letting the user know why this is happening (Or if could have been prevented) will prevent a lot of headaches in the future.
And lastly, the tool needs to translate the testing attributes in a way that even no-brainer would understand. Showing what are the test parameters and giving an "Estimated usable life expectancy" based on the tests that it's always checking and telling the user.
It doesn't have to be a new software, you could just improve DLG to add these features and of course, avoid the same software bloat problem that Smartware has. I understand that a software that runs in the background takes resources out, by my anti-virus NEVER peaks above 10% of CPU usage, so there's no excuse for bloating here... Specially since this software won't be copying files.
A big lot of consumers take your slogan "Put your life on it" quite literally, why not helping them keep their lives safe? What do you think?
I have just recently purchased and installed the WD MBL 3 TB device onto my network. And have come pretty familiar with the WD2go app on my iPhone. Well I am quie pleased thus far, although I feel there is a key option missing from this app. I was at a meeting the other day with my accountant only to realize I didnt bring last years tax papers and I thought well let me just bring it up on my iPhone. But what good does this do? lol not to much other than him have to scroll around on my phone. Well just a thought I had but i think it would be greatly useful to have one of if not both of these options.
1. The ability to E-mail a file from your mybooklive via your mobile device.
2. The ability to print a file from your mybooklive via your mobile device.
It's been over a year since this was posted and WD is going to implement it! Thanks everyone for all your comments and suggestions! I hope we get what we want in the next release!
Others may have started a post about this but I haven't seen anything get pushed up so thought I'd start my own and see if my title got people's attention better.
I am a developer and have many .bat, .exe, .log, and tons of other files that are not backed up because SmartWare will not do it as explained in ANSWER ID3644. Any person that uses their computer for more than personal media and office documents will have this problem. I'd greatly appreciate it if no extensions where excluded at all. Only backing up the types of files that WD thinks I should back up makes me have to use another product to do my backups. As a user I want to know that SmartWare is backing up everything in a directory that I tell it to. System data and hidden files I understand but what about all those other files types that WD didn't account for that it excludes!? I don't want to have to look through my backup to make sure it backed up the files I wanted
There are many ways to fix this:
1. Whenever anyone selects Other in Detailed View for backups have Other actually include everything else regardless of file type.
2. Provide a checkbox that says something like "Exclude Unsafe File Types". If this is unchecked then all those binary files we programmers made for ourselves or work can get backed up
3. Provide a new screen that allows a user to customize their own constraints.
Please, please give some kudos to this! It's the only thing keeping me from relying on SmartWare for my backups. You just can't trust backup software that backs up the file types it thinks you need. Come on developers click KUDOS!
I have been using WD for more than 6 years now. I remember the previous softwares and I am now using WD Smartware. I generally love WD design and that is why I am continuosly buying the drives. However the backup software has never been to the same standard. Even now I am a bit disappointed. I would like two options added:
Retrieve to another computer but to try to place the files in the same type of locations as the old one was. if the locations are different, create the locations or identify that the user is different and then follow the same logic i.e if old was C:\users\pete\... and new is C:\users\mike\ than that should be identified and stored in that type of folder accordingly. Or at least have the flexibility to retrieve different files into specified locations that the user gives instead of just dumping it to one single folder.
The other issue is that you cannot backup one external WD with another. The old software was able to do that. This is very convenient as some people dont use their computer to save original files but the actual external WD drive because they have to work on multiple computers. THAT OPTION SHOULD BE A MUST.
I think the WD Photo app should have the capability to allow each mobile user what folder they want to upload their photos/videos to. Since the Activation Code asks for which user it will authenticate through (Which it doesn't ask for a password anyway) it should be able to grant the rights to that user in which folders the user is allowed access to.
For instance, I upload my photos and videos to my My Book Live Duo for storage, not sharing. There may be some photos I want to share but my main purpose is to back them up. So before uploading I could chose the destination. Whether I want to go to my Public folder or my Private folder. This would be great to see and I've seen many people ask for this feature. Where there's a need, fill it
I just installed WDPhoto for Android and iPhone
I select my WD TV Live Hub as the device to upload my photos to from my mobile device.
I use the option to select photos from my camera Gallery.
WDPhoto only shows the default 'Camera' folder.
I have many other folders in my gallery from which I want to upload photos.
1) WDPhoto should support folder browsing so photos/video can be uploaded from folders other than the default.
2) A further enhancement would be to allow selection of a folder to be uploaded. That folder could then be created on the target device and all supported files in the source folder would be uploaded to the target folder.
It would be great if when smartware is installed on the computer and does a automatic scan of your computer telling you the requirements it needs to install.
Example" Smartware requires Adobe Flash player to proceed with setup please make sure there is a internet connection availible for smartware to install adobe flash player on this computer.
or"Netframework is not installed on this computer please wait while smartware searches and installs this option"
or the most famous of them all"Smartware has detected SES Driver is not installed please wait while smartware configures your drive and installs SES device driver"
What do you think?
It will be nice, if the Firmware will be integrated apps for the ZDF Mediathek (in germany), a Trailer App for europe users and youtube HD function.
That is what i am missing in the firmware.
Another cool App will be an Amazon LoveFilm App or for example a VideoBuster App to stream live from my video shop.
Is this so difficult?
The WD Software processes should not automatically start up when you log on. The software should only start up when you attach the drive and completely shut down when you remove the drive. I hate seeing the icon in system notification area on task bar when the drive is not connected.
Dropbox is a great cloud storage service, and having at least the same feature set that they have would be a good start for wd2go. It should be trivial to implement a share link feature like this https://www.dropbox.com/help/16
Other automatic syncing features and software that runs in the background to keep connected so logging into wd2go website would not be requried would make it a more seamless personal cloud service.
Western Digital needs to make it so the user can choose which drive can be backed up on Mac. Right now it only goes to the OS drive and if someone has a second internal drive with data, it won't even recognize that drive to allow for the backup of that data. WD really dropped the ball on this and should allow the user to make the decisions on which drive they want to back up, not the program.
I think it would be a good idea for your external HDD's to include software that works with Linux. You did it for Mac, and there are a lot of people that are changing over to Linux. By it not being available I have to regreatfully decline the purchase of a My Book Essential.
I think there needs to be a thorough review of the encryption software. There are numerous posts where people have not set a password but are suddenly prompted for one. It doesn't seem to be a rare problem either. Since there is no way to reset many people have lost valuable data and are very upset. Some of these have occurred after firmware updates. That area also need to be tested much better before releasing to public. You should be really embarassed that a firmware update for Mac was released that needs to be run on a Windows PC to work.
I did a full backup of my C; drive and "SmartWare" missed ALL of my itunes music files. These files are nowhere to be located - not under music/other/movies/etc. These files were in the itunes default folder - Documents and Settings/All Users/Shared Documents/My Music/iTunes. How stupid can WD be for this programming error??????
Also the "Smartware" software does not backup ANY .exe files, even if it is not a system file and is in the My Documents folder as far as I can see. Thus the WD drives are not a viable backup option using "Smartware". Many of us have .exe files from software we downloaded and need to save. This needs to be corrected by WD.
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