The process named "convert" in WD My Cloud EX4 causes severe performance and availability problems as well as unnecessary wear of hard drives. After putting many files into the EX4 unit, the convert process begins to consume CPU 100% and cause many unnecessary I/O activities on the hard drives until the owner reboots the unit.
(Update: Firmware 1.02.36 cut CPU consumption down to 40%.)
Like many others, I expect EX4 to be a 24x7 reliable storage system with good consistent performance. I do not need media streaming and cloud capabilities. I do not want to waste system resources to have my files analyzed to be classified whether they are videos or photos. I'd be more than happy if EX4 reported 100% of my files classified as "Other" without looking at any of them.
I would like WD to provide the owners of My Cloud EX4/EX2 with the Dashboard options to disable the "convert," "wdmcserver," "wdphotodbmerger," and other processes that generate metadata, thumbnails, and hidden folders so that they will never run again on a future firmware update.
Having the Public share in WD My Cloud EX4 is a major security flaw. It allows anyone including hackers and criminals in the network to put child pornography into the product. This not only exposes the owner to substantial legal liability, but also causes severe harm to the community. Please regard it as a public safety issue of the product.
I would like WD to give the owners of My Cloud EX4 the ability to delete the default Public share or restrict the access to it on the next firmware update.
Please include the ability to make USB shares private. Currently, USB shares are public and open to everyone. The NAS is unusable as a shared device unless all users are assumed to have full read/write access to the data on the USB device. Apparently, previous versions/generations of WD NAS did not overlook this critical feature. This missing feature seems to be a glaring omission in the EX4.
after reading through this forum, it seems as if the Sharespace RAID-5 is really touchy and not very reliable. So I would like you to create a thorough help page on data recovery from crashed RAID-5 array.
I assume there must be a software tool that can be used to recover the data of a crashed sharespace raid-5 array, right?
Many users have access to a "regular" PC and could hook up the 4 drives to it, boot it from a DVD and operate a data recovery tool.
So please provide the software tools (may be the image of a self-bootable DVD with linux and the preconfigured software tool) as well as detailed instructions.
This would enable your users to help themselves so they don't have to contact your support which - in return - would lower your support cost. So providing this software and information would be a win-win.
After attaching a WD MyBook drive via USB3 port to the EX2, I realized the whole drive becomes a share and that too a public share, allowing all my users coming in from outside to delete stuff there.
1. I would like to create shares from specific root directory folders on the USB drive and not the whole USB drive to become a share.
2. More importantly, I would like to configure permissions on this share from the attached USB drive. I have friends coming in from outside and I would like to be able to configure who has what access on this share. Without at least this level of permissions, this USB facility on the EX2 is really not secure for most users.
3. Finally, I would like to be able to turn ftp ON or OFF on this USB share - just like the shares on EX2 where I can turn ftp ON/OFF individually on the shares. For example, I chose to turn ftp off for the Public share but kept ftp ON my other EX2 shares, and would like to do the same to the USB attached drive share.
FYI - I am using a Windows formatted USB (My Book) drive for the USB share.
The TwonkyMedia sever (v.5.1) built in to the My Book World Edition NAS drive is not allowing media streaming with a number of DNLA enabled devices. The server software sees the devices are renderers, but the devices cannot see files on the NAS drive. This is a 'feature' of v.5.1 of the server software, which is fixed in later releases of the server software (checked by downloading trial versions of the server software on my PC, and using it to share the NAS files). Without an urgent update (current version is 6.0), the ability of the My Book to act as an effective DNLA media streaming device is impaired for a number of users (though it will work with some equipment).
We have two NAS devices (4 TB and 8 TB, both Raid 5) for storing data in our installation. Each device is in a separate distant location from the other and in different networks.
The second NAS serves as a backup device for the first one. We have devised a way to automate the backup process but we would be much happier if you could please consider including support for NAS to NAS backup.
This is more of a feature request than a problem. I have recently enabled IPv6 on my network and would like to enable IPv6 on my NAS, and I realize that there are no configuration options to do this right now. Even if it just was a stateless configuration client, and I was unable to manually set the IPv6 address, I would be happy.
Samba has fully supported supported IPv6 since v3.2 (link here.)
For those of you more curious about IPv6, and how to get it on your home router or PC, please visit http://www.tunnelbroker.net/ for free IPv6 connectivity. Visit their forums for help with setting it up.
byjimmyfwalker01-11-201407:38 AM - edited 01-11-201407:43 AM
I would like to have the ability to backup my enitre EX4 to an external USB drive. I know the feature is already in the unit, but you have to schedule one folder at a time, so it would be nice to schedule the whole unit, and then only have it backup the files that have changed, and not the whole unit. It could be kept in one folder on the USB drive, instead of creating individual folders with dates and times. Also would like to see the ability to remove permissions from the USB backup share so that you can restrict who sees all the data from the EX4.
It is obvious that the next firmware must contain the new version of Twonky Server 'cause the current version (5.1.9 i think) has lots of bugs.
My example is the very old and well-known issue with a "UPnP timeout messages" which leads to Twonky stop after 30 minutes of video streaming making simply impossible to use the device as media server. I've contacted Twonky Media support and they say it is the new version which can resolve my (and not only my) problem but there is no way to easily install it on the NAS.
My Book Live is positioning as "DLNA compliant" device, so it will be the very good idea to update the program which makes MyBook dlna compliant. Maybe the solution is to open for conventional users (not linux-professionals) the possibility to install Twonky Server from the MyBook web-interface (If it's to hard to WD to support it).
If you do not want to pay twonky company for its software update, at least start to develop an internal DLNA solution. There are some existing freeware LGPLed linux distribution in Internet: http://elinux.org/DLNA_Open_Source_Projects I think no one is asking for real time transcoding on the cpu of wd's NAS: we need just a reliable solution that works with all current file containers (mkv, avi, mp4) and possibly with most common DLNA receivers (Xbox, playstation, some new tv set)
I think that almost everyone would like to be able to set the maximum size for each share, here are a few examples...
1. Parents want unlimited share size(s), but for each of their kids they wish to limit the share size for each of them so that it doesn't get spammed with stuff that doesn't need to be there. I know a few parents would be very happy if their children's homework etc was stored on the HD rather than just their computer as a back up.
2. Freaks like me will want to set specific share sizes just to allow us to keep things organized and up together.
3. A lot of people have Macs and currently the timemachine will use up the entire drive, it is one heck of a hogger. Since Apple have yet to fix this, and may never do...this may be great for users so they can set a limit on their timemachine share.
I can think of loads of reasons why this would be a great feature, and to be honest it is the only feature (or rather lack of) which is preventing me from buying myself one; though I know a lot of people who already own one or more of these, and therefore I am very interested in at least one for myself.
PS: It may be an idea to also allow some shared "No Limit", thus can use whatever free/usable space is remaining, but those with limits can only use up to the limit(s) set.
PPS: Might also be worth concidering whether or not to have share limits per user as well as per share. This could be a max limit for a user regardless of which shared they are using, or it could be a max limit for them within a specific share.
I think at the end of the day, I could be happy to create a share for each person and set a limit on those shares, leaving mine with 'No Limit'.