New Idea

Dear Sharespace-team,


after reading through this forum, it seems as if the Sharespace RAID-5 is really touchy and not very reliable. So I would like you to create a thorough help page on data recovery from crashed RAID-5 array.


I assume there must be a software tool that can be used to recover the data of a crashed sharespace raid-5 array, right?


Many users have access to a "regular" PC and could hook up the 4 drives to it, boot it from a DVD and operate a data recovery tool.


So please provide the software tools (may be the image of a self-bootable DVD with linux and the preconfigured software tool) as well as detailed instructions.


This would enable your users to help themselves so they don't have to contact your support which - in return - would lower your support cost. So providing this software and information would be a win-win.


Thank you



Status: Unplanned

The TwonkyMedia sever (v.5.1) built in to the My Book World Edition NAS drive is not allowing media streaming with a number of DNLA enabled devices. The server software sees the devices are renderers, but the devices cannot see files on the NAS drive.  This is a 'feature' of v.5.1 of the server software,  which is fixed in later releases of the server software (checked by downloading trial versions of the server software on my PC, and using it to share the NAS files).  Without an urgent update (current version is 6.0), the ability of the My Book to act as an effective DNLA media streaming device is impaired for a number of users (though it will work with some equipment).

Status: Unplanned

WD Sharespace NAS: NAS to NAS backup

Status: In Review
by on ‎02-01-2011 07:51 PM

We have two NAS devices (4 TB and 8 TB, both Raid 5) for storing data in our installation. Each device is in a separate distant location from the other and in different networks.


The second NAS serves as a backup device for the first one. We have devised a way to automate the backup process but we would be much happier if you could please consider including support for NAS to NAS backup.


Best Regards,


Status: In Review



This is more of a feature request than a problem.  I have recently enabled IPv6 on my network and would like to enable IPv6 on my NAS, and I realize that there are no configuration options to do this right now.  Even if it just was a stateless configuration client, and I was unable to manually set the IPv6 address, I would be happy.


Samba has fully supported supported IPv6 since v3.2 (link here.)


For those of you more curious about IPv6, and how to get it on your home router or PC, please visit for free IPv6 connectivity.  Visit their forums for help with setting it up.


Also this is a wiki page about IPv6:


Thanks very much!

Status: Acknowledged
Thanks for the request.

Re: Update Twonky on Mybook Live

Status: Duplicate Idea
by on ‎01-17-2011 01:35 PM - last edited on ‎02-01-2011 10:05 AM by Community Manager Community Manager

I would like a Twonky update for the My Book Live.

Status: Duplicate Idea

It is obvious that the next firmware must contain the new version of Twonky Server 'cause the current version (5.1.9 i think) has lots of bugs.


My example is the very old and well-known issue with a "UPnP timeout messages" which leads to Twonky stop after 30 minutes of video streaming making simply impossible to use the device as media server. I've contacted Twonky Media support and they say it is the new version which can resolve my (and not only my) problem but there is no way to easily install it on the NAS.


My Book Live is positioning as "DLNA compliant" device, so it will be the very good idea to update the program which makes MyBook dlna compliant. Maybe the solution is to open for conventional users (not linux-professionals) the possibility to install Twonky Server from the MyBook web-interface (If it's to hard to WD to support it).

Status: Unplanned

It strike me that the very popular and free "" DDNS is not availble in the choice menu. PLease add it. Very minor work.

Status: Acknowledged
Idea submitted for voting.

Being able to mail a File & Folder Link from the WD2go app without the WD2go app installed on the recievers side.


A link generated that the receiver can click to access directly for stream or download in a web-browser as simple as Dropbox.


Today the share will only result in a broken confusing, disappointing & non-working link in the recievers web-browser making this function in WD2go app with such a potential totally unusable.

Status: Acknowledged

WD My Live Book: Set maximum share size(s).

Status: Unplanned
by on ‎04-14-2013 03:16 AM

I think that almost everyone would like to be able to set the maximum size for each share, here are a few examples...


1. Parents want unlimited share size(s), but for each of their kids they wish to limit the share size for each of them so that it doesn't get spammed with stuff that doesn't need to be there. I know a few parents would be very happy if their children's homework etc was stored on the HD rather than just their computer as a back up.


2. Freaks like me will want to set specific share sizes just to allow us to keep things organized and up together.


3. A lot of people have Macs and currently the timemachine will use up the entire drive, it is one heck of a hogger. Since Apple have yet to fix this, and may never do...this may be great for users so they can set a limit on their timemachine share.


I can think of loads of reasons why this would be a great feature, and to be honest it is the only feature (or rather lack of)  which is preventing me from buying myself one; though I know a lot of people who already own one or more of these, and therefore I am very interested in at least one for myself.


PS: It may be an idea to also allow some shared "No Limit", thus can use whatever free/usable space is remaining, but those with limits can only use up to the limit(s) set.


PPS: Might also be worth concidering whether or not to have share limits per user as well as per share. This could be a max limit for a user regardless of which shared they are using, or it could be a max limit for them within a specific share.


I think at the end of the day, I could be happy to create a share for each person and set a limit on those shares, leaving mine with 'No Limit'.


Many thanks,



Status: Unplanned

New DLNA server software

Status: Acknowledged
by on ‎05-06-2012 12:54 PM
If you do not want to pay twonky company for its software update, at least start to develop an internal DLNA solution. There are some existing freeware LGPLed linux distribution in Internet:
I think no one is asking for real time transcoding on the cpu of wd's NAS: we need just a reliable solution that works with all current file containers (mkv, avi, mp4) and possibly with most common DLNA receivers (Xbox, playstation, some new tv set)
Status: Acknowledged
Idea submitted for Community voting.

N750: Read Only SMB Public Access

Status: Acknowledged
by on ‎07-13-2012 01:50 PM

The storage setup on the N750 (and other N series routers) needs an option to have a read/write user and to also allow other users to read only.   Something like:


Storage access permission:
_ Public Share
√ User Account

 Username: SomeUser
 Password: MyPassword

√ Allow public read only access



Storage access permission:


√ Read

√ Write


User Account (read/write):

 Username: SomeUser
 Password: MyPassword

Status: Acknowledged
Idea submitted and approved for voting.

Hi there,


Subject explains it all.

CTorrent is simply too slow, clumsy, complicated, communicates slowly...

My idea is to take Transmission and integrate it into the next firmware version of WD My Book World Edition II.


I am sure a lot of people would appreciate this...



Status: Unplanned
I would like to be able to use my WD ShareSpace as a Time Machine backup under Mac OS X 10.7 (Lion). I have ShareSpace connected to my router.

When trying to perform the initial backup, I am getting this error:
"The network backup disk does not support the required AFP features."

After doing some research, I learned that this means that the software of the drive does not support some features required for Time Machine. Apple document for Time Machine support can he found here (
Status: Acknowledged

Photo details: origination date

Status: Acknowledged
by on ‎07-22-2012 10:09 PM
Details button, the little i in the bottom left, displays creation date which is referencing when that specific file was made, not when the picture was taken. The info is there in the details it's just mis directing. It's using the info of when the file was placed in its current location info. Which is useless to what the info would be used for. Cause most want to know when the photo was originally taken. Would be nice too to be able to view more details.
Status: Acknowledged
Idea submitted for Community voting.

Version 5.1.7 is very old revision of Twonky Mediaserver and it does't support *.mkv file.

Please update Twonky or write instructions how I can update it in WD Sharespace 4Tb

Status: Unplanned

iTunes sharing broken

Status: Acknowledged
by on ‎12-13-2011 09:12 AM

The iTunes sharing is brkoen for MyBook World Edition II since iTunes version 10.4. It would be good idea to update the firmware of the device since iTunes sharing is a major USP for the drive.




Status: Acknowledged
Idea approved and submitted for voting.

Disable Public Share

Status: Unplanned
by on ‎04-15-2011 06:38 AM

On MyBook Live the default share "Public" has unrestricted R/W and can't be disabled.

I would like to have the option of  turning off the default share "Public".

Status: Unplanned
The Public share is just that Public. You can always create other shares to restrict access.

My net N900 FTP WAN

Status: Unplanned
by on ‎09-30-2013 12:42 AM

Make FTP through WAN possible.

(Who needs FTP only in the LAN network?)


Also the FTP  password configuration is not extensive enough.

Maybe more password/login possibilities...


If STATIC ARP (for WOL through WAN) and  FTP (WAN)   would be implemented this router would be complete! 


Status: Unplanned

I have a great idea...


1. Make the N900 stable and run for more than 2-3 days under light usage / 10 minutes under heavy usage

2. Allow full functionality as stated in website (functionality that last more than #1)

3. Fix the AP mode

4. Fix the firmware so every time when logging into the management console I do not see notices about registering my device, my upload speed being detected, and also the guest wireless being setup after I have clicked ignore for the 1000th time or registered for the 100th time

5. Make the fan actually work to cool the device instead sitting there looking pretty while never spinning.  Seeing how heat is an issue and my router loves to be cooled with an external fan, others have proved the same thing.  Mental note, heat rises.

6. Fix the USB ports to actually transmit close to a USB 2.0 speed, even though it is blue in color appearing to be a USB 3.0, which it is not.  My speeds are not even USB 1.0 fast

7. Fix the CPU section so I can actually upload a file to the EXT USB HDD larger than 1GB without locking up the CPU/chipset/whatever

8.  Maybe post a firmware how to guide so the rest of the world could have a chance to actually fix it.  Posting the code by itself is pretty good, but without some insight it is probably useless.  There are serious nerds out here in the real world that could help, if you let us.

9. Listen to the community.  I mean we are the customers after all.  Without us, you wouldn't exist nor would your products.  I have been so pleased with my N900 that I removed from my system, purchased your competitors product, and vow to fix my useless router that I do not even use by annoying WD to death with these comments, RMA's and trouble tickets as I am still under warranty.  WD makes other great products, their routers not so much.

10. Fix the deployment of SMB to be standard, and current.  Most people who attempt to use it fail due to WD's deployment of it.

11. Maybe allow the FTP function to exist on the WAN side.  With DLNA and SMB, FTP is pretty silly in the LAN.  It would be a benefit on the WAN side.  I know this doesn't work due to spending 2 days trying to make it work.

Status: Acknowledged

Sentinel DX 320000!!! 32 Bay NAS!

Status: Unplanned
by on ‎11-15-2011 09:52 AM

I would love to see a 32 Bay NAS from WD. This would finally allow me to store my entire home video collection on a single drive (at least once 4+ TB drives come out) and would be an amazing thing to have. Right now the largest bay from other hard drive manufactuers (who shall not be named) only go up to 8 and 16 bays and are still too small for my needs- as I am sure they are too small for many other peoples as well.

Status: Unplanned
However, products with a larger quantity of bays are certainly not out of the question for future products.
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