New Idea

Being able to mail a File & Folder Link from the WD2go app without the WD2go app installed on the recievers side.


A link generated that the receiver can click to access directly for stream or download in a web-browser as simple as Dropbox.


Today the share will only result in a broken confusing, disappointing & non-working link in the recievers web-browser making this function in WD2go app with such a potential totally unusable.

Status: Acknowledged

Dear Sharespace-team,


after reading through this forum, it seems as if the Sharespace RAID-5 is really touchy and not very reliable. So I would like you to create a thorough help page on data recovery from crashed RAID-5 array.


I assume there must be a software tool that can be used to recover the data of a crashed sharespace raid-5 array, right?


Many users have access to a "regular" PC and could hook up the 4 drives to it, boot it from a DVD and operate a data recovery tool.


So please provide the software tools (may be the image of a self-bootable DVD with linux and the preconfigured software tool) as well as detailed instructions.


This would enable your users to help themselves so they don't have to contact your support which - in return - would lower your support cost. So providing this software and information would be a win-win.


Thank you



Status: Unplanned

N750: Read Only SMB Public Access

Status: Acknowledged
by on ‎07-13-2012 01:50 PM

The storage setup on the N750 (and other N series routers) needs an option to have a read/write user and to also allow other users to read only.   Something like:


Storage access permission:
_ Public Share
√ User Account

 Username: SomeUser
 Password: MyPassword

√ Allow public read only access



Storage access permission:


√ Read

√ Write


User Account (read/write):

 Username: SomeUser
 Password: MyPassword

Status: Acknowledged
Idea submitted and approved for voting.

New DLNA server software

Status: Acknowledged
by on ‎05-06-2012 12:54 PM
If you do not want to pay twonky company for its software update, at least start to develop an internal DLNA solution. There are some existing freeware LGPLed linux distribution in Internet:
I think no one is asking for real time transcoding on the cpu of wd's NAS: we need just a reliable solution that works with all current file containers (mkv, avi, mp4) and possibly with most common DLNA receivers (Xbox, playstation, some new tv set)
Status: Acknowledged
Idea submitted for Community voting.

Now if you wanna Reboot or Shutdown your WDLD you have to click


- Setting - Utilities - Reboot / Shutdown and either click Reboot or Shutdown.


I would like to see a Drop Down style action, maybe something like this ?



Status: Unplanned

Many of us have albums that include guest artists.


The limitation with Artist/Album tag is that it would seperate an album into multiple entries.


For example, say P!nk's The Truth About Love have a song with Nate Ruess.


Then there will be two entries. (P!nk) and (P!nk & Nate Ruess)


It can drive you crazy when you have a dozen of albums from an artist with 20 to 30 duets.


iTunes has been supporting Album-Artist tag for a while,


so it makes sense for WD to add this tag (Album-Artist / Album) in a future upgrade :smileyhappy:

Status: Acknowledged

Idea approved for voting, and I'll support it as well.

WD Sharespace NAS: NAS to NAS backup

Status: In Review
by on ‎02-01-2011 07:51 PM

We have two NAS devices (4 TB and 8 TB, both Raid 5) for storing data in our installation. Each device is in a separate distant location from the other and in different networks.


The second NAS serves as a backup device for the first one. We have devised a way to automate the backup process but we would be much happier if you could please consider including support for NAS to NAS backup.


Best Regards,


Status: In Review

Dear all,


I had the problem that all the time when I connected the MyPassport to the My Book Live Duo and I insert the right password a Error appeared.


After I formatted the MyPassport and take a new passeord (shorter and without special signs I was able to unlock the MyPassport in the dashboard of the My Book Live Duo.


For next update of SW please take out this limitation or fix the possible bug.



Status: Unplanned



This is more of a feature request than a problem.  I have recently enabled IPv6 on my network and would like to enable IPv6 on my NAS, and I realize that there are no configuration options to do this right now.  Even if it just was a stateless configuration client, and I was unable to manually set the IPv6 address, I would be happy.


Samba has fully supported supported IPv6 since v3.2 (link here.)


For those of you more curious about IPv6, and how to get it on your home router or PC, please visit for free IPv6 connectivity.  Visit their forums for help with setting it up.


Also this is a wiki page about IPv6:


Thanks very much!

Status: Acknowledged
Thanks for the request.

The TwonkyMedia sever (v.5.1) built in to the My Book World Edition NAS drive is not allowing media streaming with a number of DNLA enabled devices. The server software sees the devices are renderers, but the devices cannot see files on the NAS drive.  This is a 'feature' of v.5.1 of the server software,  which is fixed in later releases of the server software (checked by downloading trial versions of the server software on my PC, and using it to share the NAS files).  Without an urgent update (current version is 6.0), the ability of the My Book to act as an effective DNLA media streaming device is impaired for a number of users (though it will work with some equipment).

Status: Unplanned

Photo details: origination date

Status: Acknowledged
by on ‎07-22-2012 10:09 PM
Details button, the little i in the bottom left, displays creation date which is referencing when that specific file was made, not when the picture was taken. The info is there in the details it's just mis directing. It's using the info of when the file was placed in its current location info. Which is useless to what the info would be used for. Cause most want to know when the photo was originally taken. Would be nice too to be able to view more details.
Status: Acknowledged
Idea submitted for Community voting.

N900 suggestion

Status: Acknowledged
by on ‎08-03-2013 10:22 PM

Hello.  Since WD staff monitors the forums, I thought this might be a good place to list a suggestion for a future firmware feature so they could forward the suggestion appropriately.  Many other routers have the ability to select the transmit power levels (select lists of either dbm or low/med/high).  I don't see this ability in the N900.  I like not transmiting beyond my premises to be kind to neighbors.  If I missed the capability, please let me know.


Thank you.

Status: Acknowledged

Roku Channel (WD2Go for Roku)

Status: Acknowledged
by on ‎07-26-2013 02:49 PM

 Synology released a Roku channel for their NAS, it would be nice it WD did the same for theirs. 

Status: Acknowledged
Idea revised and approved for voting.
Add 6rd IPV6 support for MyNet family of routers. My ISP has a 6rd setup for testing.
Status: Acknowledged
Idea approved and submitted for voting.

That's funny, the router has an ftp service but only through intranet. That's odd. Please provide more useful outside access to attached drives.


Status: Acknowledged
Idea submitted for voting.

It is obvious that the next firmware must contain the new version of Twonky Server 'cause the current version (5.1.9 i think) has lots of bugs.


My example is the very old and well-known issue with a "UPnP timeout messages" which leads to Twonky stop after 30 minutes of video streaming making simply impossible to use the device as media server. I've contacted Twonky Media support and they say it is the new version which can resolve my (and not only my) problem but there is no way to easily install it on the NAS.


My Book Live is positioning as "DLNA compliant" device, so it will be the very good idea to update the program which makes MyBook dlna compliant. Maybe the solution is to open for conventional users (not linux-professionals) the possibility to install Twonky Server from the MyBook web-interface (If it's to hard to WD to support it).

Status: Unplanned

Re: Update Twonky on Mybook Live

Status: Duplicate Idea
by on ‎01-17-2011 01:35 PM - last edited on ‎02-01-2011 10:05 AM by Community Manager Community Manager

I would like a Twonky update for the My Book Live.

Status: Duplicate Idea

Wireless external HD using Blue tooth to Wifi


says it all....


USB recharging etc....



Status: Acknowledged
Idea approved and submitted for voting.
I would like to be able to use my WD ShareSpace as a Time Machine backup under Mac OS X 10.7 (Lion). I have ShareSpace connected to my router.

When trying to perform the initial backup, I am getting this error:
"The network backup disk does not support the required AFP features."

After doing some research, I learned that this means that the software of the drive does not support some features required for Time Machine. Apple document for Time Machine support can he found here (
Status: Acknowledged

web interface to download files

Status: Acknowledged
by on ‎07-29-2012 07:54 PM

I have tried the network drive produced when you connect to your drive with the web interface.  It takes a really long time to just gather the list of files when you click on a folder.  Sometimes, I just want to download a single file.  It would be much less taxing on network resources and quicker to provide a simple web interface to browse files and download them.

Status: Acknowledged
Thanks for the idea. We have actually been thinking about ways to include a feature like this in future products.
Please click on News and Announcements for the latest announcements.

For a list of our Idea Exchanges, please click here.

Idea Statuses explained here.
Idea Statuses
Top Kudoed Authors
User Kudos Count
Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines
Copyright © 2001 - 2014 Western Digital Technologies, Inc. All rights reserved. | Trademarks | Privacy | Community Terms of Service | Site Terms of Use | Copyright | Contact WD