New Idea

Please add, open shares in Explorer. (Which you can do on your other devices).




Which you advertise on this link.





My Cloud and My Book Live allow you to open shares in explorer, through WD website login. They also let you use the app.


EX2 has removed open in explorer. The app you want us to use causes problems like direct saving from a program.


Status: Acknowledged

Idea submitted for voting.

MyCloud EX4 Backup Setup - Entire EX4 NAS in one job.

Status: Unplanned
by ‎01-11-2014 07:38 AM - edited ‎01-11-2014 07:43 AM

I would like to have the ability to backup my enitre EX4 to an external USB drive.  I know the feature is already in the unit, but you have to schedule one folder at a time, so it would be nice to schedule the whole unit, and then only have it backup the files that have changed, and not the whole unit. It could be kept in one folder on the USB drive, instead of creating individual folders with dates and times. Also would like to see the ability to remove permissions from the USB backup share so that you can restrict who sees all the data from the EX4. 

Status: Unplanned
There is no plan to support the Safepoint feature in the EX series of My Cloud.



Time Machine take more and more space each day. And I can't set a max drive space.

COuld you add a setting for that ? (there is one in the EX1 but not in the EX2 !).



Status: Acknowledged

Idea approved for voting.

It strike me that the very popular and free "" DDNS is not availble in the choice menu. PLease add it. Very minor work.

Status: Acknowledged
Idea submitted for voting.

I'm using My Cloud drive and I've created a public media share that I'm using to store music, pictures, and videos.  I need this to be public so various devices (TV, xbox, etc) can access it but that means that anyone on my network (friends, family) could accidentally delete everything in that share.  I'd like to set guest access as read only on that share to prevent that.


It seems like it would be fairly easy to add a guest read only flag to the dashboard GUI since I believe this maps directly to the samba config keyword "read only = yes" (or writeable = no) which is already part of the /etc/samba/overall_share file.
  I tried setting this option (via ssh) and it does work (it makes it read only), however the valid login list (write list field) is being ignored for some reason so if I set read only to yes, then I can't write to the share even though I connect to it as a user in the writeable list.  Not sure why that's the case...

Status: Acknowledged

MyCloud EX2 - FTP Download App: Recurring download to a recent set of ZIP archives

Status: Acknowledged
by ‎08-12-2014 02:34 AM - edited ‎08-12-2014 02:44 AM

It would be very usefull to be able to create a recurring FTP download job which allows me to fetch the contents of a remote directory and ZIP the contents into a single file on the NAS device.


To prevent a huge ammount of ZIP files acruing over time, it would be ideal to limit the maximum number of ZIPed archives to a fixed ammount.


This would let me backup the contents of a remote server via FTP and only keep several of the most recent backups on the MyCloud device.

Status: Acknowledged

Allow long password and special character

Status: Acknowledged
by on ‎03-23-2014 02:54 AM


On MyCloud EX2, password should be less than 16 characters and doesn't allow "space character".

It should be more larger in password choice (it's the case for MyCloud EX1).



Status: Acknowledged

WD MyCloud EX2 cannot store Apple Pages Documents

Status: Acknowledged
by ‎08-04-2014 10:05 PM - edited ‎08-04-2014 10:12 PM

I wanted remote access to files created in Apple's Pages program (word processing). I copied the files from my Mac to the MyCloud EX2 but the files show up as folders on my iPad and thus cannot be opened. They open correctly on my Mac. 


In reading about this (e.g. I discovered that Apple updated its file format to save Pages documents as packages and not a single file. The Mac and iPad read these as documents but WD reads them as a folder with documents included that cannot be read. This is a change by Apple for version 5. I have some older Pages document that open fine using the WD application. But current documents cannot be opened by the iPad after they are transferred to the EX2. 


It appears that DropBox has updated their software so that it now correctly reads these packages. Unfortunately once they are transfered the the EX2, if I subesequently copy them to DropBox, they are corrupted by the WD filling and cannot be open. My only solution is to use DropBox exclusively for saving Pages files; which complicates keeping my files in one location. 


I also noted that opening a Pages document, saved in DropBox, using the WD iOS application also corrupts the file. I have to keep using the DropBox app and be careful when transferring files from the EX2 to DropBox. I'm sure I'll mess something up along the way and corrupt my DropBox files. 


Is there any chance that WD can update their software to allow Apple Pages documents to be read correctly? It would certainly make my use of my EX2 much more effective. 






Status: Acknowledged

Entire NAS system backup/schedule

Status: Acknowledged
by on ‎05-03-2014 07:48 AM

I had recently submitted an idea to be able to backup the entire EX4 on a schedule, instead of setting up each individual folder, and then manually kicking off the backup.  The idea was rejected by WDC, stating they would not support that feature on the EX series.  I hope that was a mistake - really you won't support the function to backup the entire device on a schedule?  If that is the case I will have no use for this device, and will need to purchase a different unit.  Please WDC, make this happen.



Status: Acknowledged

WOL through wan is not possible when the PC is powered down.

Even though you can set a static DHCP address.


Solution is make forward possible to the *.*.*.255 adres or implement static arp entry.

Maybe also through static DHCP (if changed in the firmware) would also be a solution.




Janramon Staal 

Status: Acknowledged
Idea revised and approved for voting.

So after finally joining the MY Cloud EX4 to my AD, I found out that the AD users can't be used to connect with the cloud service using either the mobile apps, nor the PC or Mac desktop clients.


When I posted a request in the forum, one of the WD Staff responded with:




Please see page 118 of the user manual.


This might help you setting up to the AD..."


The instruction manual says nothing about any function or menu option about linking AD with cloud. Anywhere.


I'm thereby going to have to conclude that at this time, the function is not available.


However, this should have been implemented in the first revision as it negates the whole point of having a device called "My CLOUD" on an AD with controlled users who have a single sign-on solution on laptops and other mobile devices. 


This is the main reason the company I work for picked the My Cloud EX4 device in the first place.


You could argue that not everyone in the AD needs cloud access, you'd be right, I have about 40 users only about 10-12 of them will need cloud access. I could create the users manually and then join the AD, and alott the rest of the users to FTP and UNC file sharing.


What happens though if one of the Cloud users quits his/her job or if we decide to hire a new employee and I have to add him to the cloud users?


I would then need to remove the drive from AD, add/remove the user as required, then rejoin? 


What happens to the AD users' files when I do this? Will they be deleted? Will the users lose access to them?


Furthermore, I discovered that when adding/validating your user, the interface presents you with a pull down menu listing all existing users.








I don't mean to sound rude or aggressive but you guys are making it really difficult not to.


Please implement the AD->cloud link as soon as possible and thanks!



Status: Acknowledged

EX2 : USB save doesn't work

Status: Acknowledged
by on ‎03-23-2014 03:09 AM



On my EX2 I try to use the save setting to USB directly connect on EX2's USB port.

If I change a file name, on the USB, I'll have the file with the old name AND a second file with the new name.


There should be two choice for save setting : sync mode (miror) / copy mode.



Status: Acknowledged

This is from my post in the forums on 22-Jun--2014.  Everything past "The changes." below is copy & pasted.

I am using my EX4 as more storage for my backup server.   I'm doing disk to disk backups, and then disk to cloud with a 3rd party. 

My disk to disk is something I built, which has a few other people using it for fairly large setups.  It's simply rsync with hard linking between incrementals.   I'm not sure if hard linking is working at all with Samba though.   I'm bouncing between projects here like a mad man.

To give SMB access to my previous NFS share, I had to do the following.  It would be good to see these as options or changes in future firmwares, so I don't have to do it manually in the shell. :smileyhappy:    I had to grant root access to samba, because I back up almost everything, and they can be owned by any local user.  If I back up the entire filesystem, lots of files are owned by root (obviously), so Samba allowing root is essential.   It would be a nightmare to restore and guess at ownerships for every file on the system.

I gave this disclaimer on my post, so you guys will (hopefully) not get support requests for changes I mentioned. 

 "Note to everyone else.  Don't do any of this.  I had to log in via SSH and manipulate things directly.  I'm a professional, and take all liability for my own mistakes."

If I can be of any more help, feel free to email me.  I believe admins can see my email address on my profile.  If you're at WD and can't get my email,  get with me and we'll figure it out.    I'm sure this is all clear enough for anyone building the firmware.  If you want me to try something in my environment, I'm willing to consider it.  :smileyhappy:   I work with this stuff all day every day, so I generally know if a change is dangerous.

There's a bug with my changes.  I can read all the root-only files now.  I can't write to anything.  I'm back in to fix that.  I'm sure it's one stupid flag.  samba.conf can be annoying. :smileyhappy:

The changes.

1) Allow the user root to be accessed via the user panel, and add it to the smbpasswd file.  

Obviously the local user root already exists.  I added it to the smbpasswd file with:
smbpasswd -a root

And I also set the local user password with:
passwd root

2) Make root a valid option as a user to be allowed to the share. 
Allow root to be added to the valid users list.

3) Change /proc/sys/dev/raid/speed_limit_* .  1000 is way too low with 16TB.    After the firmware update, it wanted to rebuild the array, and will take 11 days.   I changed them to 99999999 (arbitrarily high number) .  Now it claims 2.54 days.    That could be catastrophic if someone had flaky power.   We've been having short power outages here, but the UPSs stayed up the whole time.  If we had a long outage and the generator didn't kick on (or if I was an average home user) dropping power during a rebuild could fail the array.   I don't think you want to try to explain over the phone to a novice user how to reassemble a failed array. :smileyhappy:

4) I would have liked it if you had built busybox with chattr.   Tell whoever builds it, they'll understand.  I wanted to "chattr +i smb.conf", so nothing would accidentally change my settings back.  I already tested, and if i make any unrelated changes, it reverts them to your settings.   I made a backup, so it won't be a big deal if it changes in the future.

I only got the EX4 because it was cheaper than building out my own machine to do local storage.  As far as that goes, it's cute, and seems to work well.   All in all, it doesn't look bad from the inside.  

And, thank you for having ssh as an option.  i'd hate to have to try to root this thing without it.

Status: Acknowledged

My net N900 FTP WAN

Status: Unplanned
by on ‎09-30-2013 12:42 AM

Make FTP through WAN possible.

(Who needs FTP only in the LAN network?)


Also the FTP  password configuration is not extensive enough.

Maybe more password/login possibilities...


If STATIC ARP (for WOL through WAN) and  FTP (WAN)   would be implemented this router would be complete! 


Status: Unplanned

WD My Live Book: Set maximum share size(s).

Status: Unplanned
by on ‎04-14-2013 03:16 AM

I think that almost everyone would like to be able to set the maximum size for each share, here are a few examples...


1. Parents want unlimited share size(s), but for each of their kids they wish to limit the share size for each of them so that it doesn't get spammed with stuff that doesn't need to be there. I know a few parents would be very happy if their children's homework etc was stored on the HD rather than just their computer as a back up.


2. Freaks like me will want to set specific share sizes just to allow us to keep things organized and up together.


3. A lot of people have Macs and currently the timemachine will use up the entire drive, it is one heck of a hogger. Since Apple have yet to fix this, and may never do...this may be great for users so they can set a limit on their timemachine share.


I can think of loads of reasons why this would be a great feature, and to be honest it is the only feature (or rather lack of)  which is preventing me from buying myself one; though I know a lot of people who already own one or more of these, and therefore I am very interested in at least one for myself.


PS: It may be an idea to also allow some shared "No Limit", thus can use whatever free/usable space is remaining, but those with limits can only use up to the limit(s) set.


PPS: Might also be worth concidering whether or not to have share limits per user as well as per share. This could be a max limit for a user regardless of which shared they are using, or it could be a max limit for them within a specific share.


I think at the end of the day, I could be happy to create a share for each person and set a limit on those shares, leaving mine with 'No Limit'.


Many thanks,



Status: Unplanned

controles parentales del My Net N900 [My Net N900 parental controls]

Status: Acknowledged
by on ‎09-24-2013 01:32 AM - last edited on ‎10-03-2013 12:03 PM by Moderator

Buenos dias

La consulta es referente a los controles parentales del My Net N900. Son muy pero que muy limitados respecto a otros fabricantes (Linksys, apple)
En el apartado tiempo de los controles parentales, WD tiene previsto poner por dias de la semana, fines de semana, etc??
Ejemplo. Quiero poder controlar el tiempo de conexion de una ipad de un niño. Que de lunes a viernes se pueda conectar de 5 a 7 PM, y los fines de semana a todas horas.
Esto ahora no es posible. Otros fabricante si. Es un buen router, pero faltan estos detalles importantes
muchas gracias
[Translation - Trancer]
Good morning
My inquiry is on regards to parental controls on the My Net N900. They are quite limited on regards to other manufacturers (Linksys, Apple)
In the time field for parantel controls, does WD plan on including weekdays, weekends, etc??
Example. I want to be able to control the connection time for a child's iPad. Like being able to connect Monday to Friday from 5 to 7 PM, and weekends at any time.
This is currently not possible. Other manufacturers allow it. It's a good router, but these important details are missing
Thank you very much
Status: Acknowledged
Idea aceptada para votación [Idea approved for voting].

Being able to mail a File & Folder Link from the WD2go app without the WD2go app installed on the recievers side.


A link generated that the receiver can click to access directly for stream or download in a web-browser as simple as Dropbox.


Today the share will only result in a broken confusing, disappointing & non-working link in the recievers web-browser making this function in WD2go app with such a potential totally unusable.

Status: Acknowledged

Auto turn off

Status: Acknowledged
by on ‎05-13-2013 12:38 AM

Add an option to automatically turn off the harddrive if it does not have a valid ip for more than a certain time (when the yellow led blinks).

I usually turn off the router at night and I would like to turn off the hard drive as well. Since there is no power button I should enter the webpage, login, and find the turn off button.

Status: Acknowledged
Idea approved and submitted for voting.

Dear Sharespace-team,


after reading through this forum, it seems as if the Sharespace RAID-5 is really touchy and not very reliable. So I would like you to create a thorough help page on data recovery from crashed RAID-5 array.


I assume there must be a software tool that can be used to recover the data of a crashed sharespace raid-5 array, right?


Many users have access to a "regular" PC and could hook up the 4 drives to it, boot it from a DVD and operate a data recovery tool.


So please provide the software tools (may be the image of a self-bootable DVD with linux and the preconfigured software tool) as well as detailed instructions.


This would enable your users to help themselves so they don't have to contact your support which - in return - would lower your support cost. So providing this software and information would be a win-win.


Thank you



Status: Unplanned

New DLNA server software

Status: Acknowledged
by on ‎05-06-2012 12:54 PM
If you do not want to pay twonky company for its software update, at least start to develop an internal DLNA solution. There are some existing freeware LGPLed linux distribution in Internet:
I think no one is asking for real time transcoding on the cpu of wd's NAS: we need just a reliable solution that works with all current file containers (mkv, avi, mp4) and possibly with most common DLNA receivers (Xbox, playstation, some new tv set)
Status: Acknowledged
Idea submitted for Community voting.
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