New Idea

Repair the software bug in the dashboard webfile viewer so users other than Admin can use it remotely to transfer files.

 

Curently you can enable dashboard access and forward port 80 or 443 (443 for secure html) to then access the EX2 or 4 directly via your WAN ip. This allows you to use the built in web viewer app to upload and download files when you are away from your home. Other users that you have added to the EX4 can log in via there own username and password and they will be shown a limited version of the dashboard with only the viewing rights to the directories that you have assigned them. However, they can not download, or upload anything which makes this useless for sharing files.


So to summarize, remote dashboard access as the admin works perfectly, remote dashboard access as a sub-user is useless.


I have also noticed that if I login to the admin account, then logout and back in as a subuser on the same PC, the sub-user account works perfectly. However I can't go to my users homes and login then logout so they can have access...

 

Getting this fixed would solve a lot of file sharing problems for everyone.

Status: Acknowledged

It would be good if the only option for the power saver wasn't to switch off at midnight. The midnight schedule impedes the whole of the next  days schedule

 

 

If you want to run a nightly job it is impossible to schedule as the timings go from 12 AM > 12AM.

 

e.g. I want to run a job that runs from midnight to 2am and switch off but run during the day office hours (7am > 10PM/12AM)

 

Options are :

 

1/ Move left slider right to turn off at 2am = No; Turns off at midnight and on for the rest of the day

2/ Move the right slider to tun off at 2AM = No; Turns off at correct time but...then it's off for the rest of the day.

 

Please add additional scheduler per day 

Status: Acknowledged

Idea approved for voting.

The process named "convert" in WD My Cloud EX4 causes severe performance and availability problems as well as unnecessary wear of hard drives. After putting many files into the EX4 unit, the convert process begins to consume CPU 100% and cause many unnecessary I/O activities on the hard drives until the owner reboots the unit.

 

(Update: Firmware 1.02.36 cut CPU consumption down to 40%.)

These severe symptoms have been experienced by many in the community:
http://community.wd.com/t5/WD-My-Cloud-EX4/Why-is-Convert-Process-Maxing-My-CPU/td-p/667863
http://community.wd.com/t5/WD-My-Cloud/Content-scan-never-finishes/td-p/643989

Like many others, I expect EX4 to be a 24x7 reliable storage system with good consistent performance. I do not need media streaming and cloud capabilities. I do not want to waste system resources to have my files analyzed to be classified whether they are videos or photos. I'd be more than happy if EX4 reported 100% of my files classified as "Other" without looking at any of them.

 

Jumpman has made a good point on wdmcserver and thumbnail generation. If you agree, please also vote at http://community.wd.com/t5/Personal-Cloud-Ideas/Please-don-t-create-WDMC-TWONKY-folders/idi-p/693840

I would like WD to provide the owners of My Cloud EX4/EX2 with the Dashboard options to disable the "convert," "wdmcserver," "wdphotodbmerger," and other processes that generate metadata, thumbnails, and hidden folders so that they will never run again on a future firmware update.

Status: Implemented

On my EX4 I would like to be able to login to the console and see a screen that shows what users are connected and what files are currently open or downloading. Bonus points if I could set a throttle limit for their downloads so it doesn't kill my crappy upload speeds. 

Status: Acknowledged
Idea submitted for voting.

Delete Public Share Folder or Restrict Access

Status: In Review
by ‎03-19-2014 10:04 PM - edited ‎04-13-2014 04:36 PM

Having the Public share in WD My Cloud EX4 is a major security flaw. It allows anyone including hackers and criminals in the network to put child pornography into the product. This not only exposes the owner to substantial legal liability, but also causes severe harm to the community. Please regard it as a public safety issue of the product.

 

I would like WD to give the owners of My Cloud EX4 the ability to delete the default Public share or restrict the access to it on the next firmware update.

Status: In Review

Currently on the EX2, we have the ability to create remote backup jobs.  Once created, however, there is no way to EDIT the job.   In order to change any of the parameters on the job, one must delete the current job, and create a new job with the same job name as the one deleted to prevent a new copy of the source data to get backed up to the destination drive.

 

Please add the abiltiy to edit any one of or all the parameters of an existing Backup Job:

 

  1. Add /  remove shares
  2. Change backup "TYPE" from Copy to Synchronize (or visa versa)
  3. Change job from Autoupdate OFF  to Autoupdate ON (or visa versa)
  4. Change the time the job is scheduled to run
  5. Change the frequency - Daily / Weekly / Monthly

 

Status: Acknowledged

Idea submitted for voting.

On the EX2 Admin dashboard, one can display the capacity of the device.  While this information is interesting, it is not really useful when needing to trouble shoot various issues. 

 

EX2 Capacity Usage.png

 

An example of a question that can be answered by the data file statistics display would be: 

 

Which share has the most directories on your My Cloud EX2, and what is the directory count?

 

I suggest adding an option to display the folder and file information for each Share, such as:

 

Public

   -  xx directories

  •     max folder level/layers   xx per directory

   -  xxxx files     (xx total GB)

         -   xxx video      (xx total GB)

         -  xx music        (xx total GB)

         -  xx photos       (xx total GB)

         -  xx other          (xx total GB)

 

Share2

 

   -  xx directories

  •     max folder level/layers   xx per directory

   -  xxxx files     (xx total GB)

         -   xxx video      (xx total GB)

         -  xx music        (xx total GB)

         -  xx photos       (xx total GB)

         -  xx other          (xx total GB)

 

Then, when these high level stats are displayed, enable the ability to drill into each one to get more detail.  Example

 

max folder level/layers   xx per directory      -  enable drill down to the folder that has the max layers to see exactly what it is and the folder structure for that directory.

Status: Acknowledged

Idea approved for voting.

After attaching a WD MyBook drive via USB3 port to the EX2, I realized the whole drive becomes a share and that too a public share, allowing all my users coming in from outside to delete stuff there.

 

1. I would like to create shares from specific root directory folders on the USB drive and not the whole USB drive to become a share.

 

2. More importantly, I would like to configure permissions on this share from the attached USB drive. I have friends coming in from outside and I would like to be able to configure who has what access on this share. Without at least this level of permissions, this USB facility on the EX2 is really not secure for most users.

 

3. Finally, I would like to be able to turn ftp ON or OFF on this USB share - just like the shares on EX2 where I can turn ftp ON/OFF individually on the shares. For example, I chose to turn ftp off for the Public share but kept ftp ON my other EX2 shares, and would like to do the same to the USB attached drive share.

 

FYI - I am using a Windows formatted USB (My Book) drive for the USB share.

Status: Unplanned
Thanks for the suggestion. We have already added permission settings to this. There is no plan to change the share method by individual folder in a USB drive.

Please include the ability to make USB shares private.  Currently, USB shares are public and open to everyone.  The NAS is unusable as a shared device unless all users are assumed to have full read/write access to the data on the USB device.  Apparently, previous versions/generations of WD NAS did not overlook this critical feature.  This missing feature seems to be a glaring omission in the EX4.

Status: In Review

Power Schedule

Status: Acknowledged
by on ‎03-28-2014 06:04 AM

I would like to have power off between 1:00 am and 6:00 am.  The UI has that it must be power off starting at midnight or earlier. 

 

Please update the UI to do this allow power off starting after midnight. 

Status: Acknowledged



The process named "convert" in WD My Cloud EX2 causes severe performance and availability problems as well as unnecessary wear of hard drives. After putting many files into the EX2 unit, the convert process begins to consume CPU 100% and cause many unnecessary I/O activities on the hard drives until the owner reboots the unit.

Please implement solution to this also for EX2 My Cloud Device!

Link to Original Issue (but for EX4):
http://community.wd.com/t5/Personal-Cloud-Ideas/Turn-off-convert-wdmcserver-wdphotodbmerger-processe...

Status: Acknowledged

More flexibility in share visibility.

Status: Acknowledged
by on ‎05-09-2014 10:40 PM

 

I use my WDEX4 as a media server, and also as a backup server.  

 

When I connect to it using a WDTV, it annoying lists all the shares.   I'd like to hide various shares from the WDTV.   For example, Public, Backups, Recycle-Bin, etc...  

 

I know Samba can handle this.   Perhaps an advanced share config page giving access to the allow/deny capability?

 

Thanks!

-- Ian Davis

 

Status: Acknowledged

MyCloud EX4 Backup Setup - Entire EX4 NAS in one job.

Status: Unplanned
by ‎01-11-2014 07:38 AM - edited ‎01-11-2014 07:43 AM

I would like to have the ability to backup my enitre EX4 to an external USB drive.  I know the feature is already in the unit, but you have to schedule one folder at a time, so it would be nice to schedule the whole unit, and then only have it backup the files that have changed, and not the whole unit. It could be kept in one folder on the USB drive, instead of creating individual folders with dates and times. Also would like to see the ability to remove permissions from the USB backup share so that you can restrict who sees all the data from the EX4. 

Status: Unplanned
There is no plan to support the Safepoint feature in the EX series of My Cloud.

Entire NAS system backup/schedule

Status: Acknowledged
by on ‎05-03-2014 07:48 AM

I had recently submitted an idea to be able to backup the entire EX4 on a schedule, instead of setting up each individual folder, and then manually kicking off the backup.  The idea was rejected by WDC, stating they would not support that feature on the EX series.  I hope that was a mistake - really you won't support the function to backup the entire device on a schedule?  If that is the case I will have no use for this device, and will need to purchase a different unit.  Please WDC, make this happen.

 

Thanks.

Status: Acknowledged

EX2 : USB save doesn't work

Status: Acknowledged
by on ‎03-23-2014 03:09 AM

Hello,

 

On my EX2 I try to use the save setting to USB directly connect on EX2's USB port.

If I change a file name, on the USB, I'll have the file with the old name AND a second file with the new name.

 

There should be two choice for save setting : sync mode (miror) / copy mode.

 

Regards,

Status: Acknowledged

Allow long password and special character

Status: Acknowledged
by on ‎03-23-2014 02:54 AM
Hello,

 

On MyCloud EX2, password should be less than 16 characters and doesn't allow "space character".

It should be more larger in password choice (it's the case for MyCloud EX1).

 

Regards,

Status: Acknowledged

I'm using My Cloud drive and I've created a public media share that I'm using to store music, pictures, and videos.  I need this to be public so various devices (TV, xbox, etc) can access it but that means that anyone on my network (friends, family) could accidentally delete everything in that share.  I'd like to set guest access as read only on that share to prevent that.

 

It seems like it would be fairly easy to add a guest read only flag to the dashboard GUI since I believe this maps directly to the samba config keyword "read only = yes" (or writeable = no) which is already part of the /etc/samba/overall_share file.
  I tried setting this option (via ssh) and it does work (it makes it read only), however the valid login list (write list field) is being ignored for some reason so if I set read only to yes, then I can't write to the share even though I connect to it as a user in the writeable list.  Not sure why that's the case...

Status: Acknowledged

It strike me that the very popular and free "no-ip.com" DDNS is not availble in the choice menu. PLease add it. Very minor work.

Status: Acknowledged
Idea submitted for voting.

My net N900 FTP WAN

Status: Unplanned
by on ‎09-30-2013 12:42 AM

Make FTP through WAN possible.

(Who needs FTP only in the LAN network?)

 

Also the FTP  password configuration is not extensive enough.

Maybe more password/login possibilities...

 

If STATIC ARP (for WOL through WAN) and  FTP (WAN)   would be implemented this router would be complete! 

 

Status: Unplanned

WOL through wan is not possible when the PC is powered down.

Even though you can set a static DHCP address.

 

Solution is make forward possible to the *.*.*.255 adres or implement static arp entry.

Maybe also through static DHCP (if changed in the firmware) would also be a solution.

 

 

Greetings,

Janramon Staal 

Status: Acknowledged
Idea revised and approved for voting.
Announcements
Please click on News and Announcements for the latest announcements.

For a list of our Idea Exchanges, please click here.

Idea Statuses explained here.
Idea Statuses
Top Kudoed Authors
User Kudos Count
9
2
2
2
2
Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines
Copyright © 2001 - 2014 Western Digital Technologies, Inc. All rights reserved. | Trademarks | Privacy | Community Terms of Service | Site Terms of Use | Copyright | Contact WD