Many users appear to be buying WD's newest drives and then getting frustrated that the Firmware Updater keeps telling them:
"Please disconnect all USB devices and connect only the WD drive you want to update; then click Rescan"
Users are getting frustrated spending hours (or days) trying to get the firmware updated.
The software should simply be telling them that it isn't finding an updatable drive beacuse the drive doesn't need any updating.
Please make future updaters more user-friendly.
WD are you going to get with the new tech??
USB any number it to slow. You can not put real storage in the box or you need a jet engine, earplugs and reliable AC.
What is the solution. First a ram drive to boot from etc. and as much attached EXTERNAL storage as you can imagine connected by Intel's new 'Thunderbolt' interface. Just look at the numbers.
Secondly has anyone ever actually got the theoretical speed out of USB, Firmwire or eSATA. NO!
Thunderbolt is a proper 2 channel bi-directional interface, designed by the guys who made your processor.
AND IT WORKS. Just received a three disc (3*3Tb) TB drive and it flies even on my MacBook Pro and they are not known for their speed!
I bought a 750GB external harddrive ( my book essentials) at the end of May, 2010.
I have been in 'phone and email ' contact with WD staffers to try and fix a fundamental issue...that of update firmware and software for this Ext. HD......no success in updating either firmware OR software OR getting the smartware installed to even do the auto backup. I am now in "drag and Drop" mode which is working..but no use of Smartware.
I have a Windows Vista 32 bit o/s which is operating very well. The advice I get from WDJeremy is to adjust the settings in Windows to see if this works.
My suggestion to WD is for you to talk to your technical staffers and FIX what is wrong with the "firmware and Smartware update" process for "My Book Essentials".
Updating software with any other Software Co is not a problem..but for some reason, WD has big issues with updating its software for its users.
Please fix the problem so that the update process is as simple as any other software update....this is not rocket science...
WD did a masterful job at " marketing" the "easy to use" external HD using smartware...but it does not work for many a user after the initial backup...Please look at my file as I'm registered and there are a multitude attempts documented to fix the problem but without success.
Thanks for listening...Garry
Just sign in and vote.
Maybe WD would finally consider to respect its customers opinion and requirements.
my stupid cheap philips external hard drive is capable to start with the computer if I leave the power on button to on,
and it remains off if I leave the power button to off.
this is how an external hard disk should work.
why WD isn't able to reproduce a smart behaviour like this?
I'd like to request that the new My Passport Studio 2Tb external drive's USB 2.0 port be upgraded to a USB 3.0 one. I'd like to buy this for use with my PC and prefer the aluminium case to the black plastic one for the My Passport 2Tb. I'm really surprised the new Studios were released witha USB 2.0 port in the first place, since the new Intel chipsets with on-board USB 3.0 mean that it's highly likely that the new round of MacBooks will have USB 3.0 ports. Thanks for reading this!
Would be great if you could plug 1 drive into another, like SCSI devices.
At least the power supply should have a Y cable, so you don't need to keep finding plugs each time you buy another drive.
PLEASE consider this, it would only add pennys to the design and encourage people to stick with WD drives
i want to use the buildt in virtual to add a iso of an OS like linux or windows to boot from the harddrive.
just an option to add an iso and then the drive sets it up.
when i boot op the pc and have the drive pluged in i can chose the ses drive so that would be nice.
it could even contain several types of bootable iso
I don't really get the difference in pricing for MyPassport PC and Mac. It's the same drive, the Mac version is slightly more expensive, but the PC version is compatible with usb 2.0 and usb 3.0 and the Mac version is not...
The thing is, not only will next Mac releases have usb 3.0 implented when Ivy bridges comes out but also Thunderbolt is on all Mac and coming rapidly to recent PC ultrabooks, WD hard drives or at least the MyPassport for Mac should be Thunderbolt ready and have the adequate slot.
Plus it makes MyPassport Studio clearly obsolete : nobody serious about Video/Graphic/Audio production and editing, and who uses a Mac, continues to use Firewire, which is clearly a dying interface.
It really is about Thunderbolt and I hope the next WD will be compatible because it's going to be REALLY quickly adopted by users compared to eSata or even usb 3.0.
In short : make the next MyPassport for Mac (and PC is a safe bet) with a micro-usb 3 and a thunderbolt port (and they are about the same size).
Disable SES when no password protection is used on the drive, so Windows does not try to install the device driver. It can be seen as a problem when the drive is connected to a PC of an other person or company. Also there is an unnessesary delay because Windows starts looking for the SES device driver, that was not found automaticly on any of my systems.
Back in the 3.5" 1.44 MB floppy days, one could switch a floppy into "read-only" mode, protecting the data from viruses and user mistakes.
Nowadays I moved to DVD and Blu-Ray technology for data backup. The problem is that even 25 GB Blu-Ray discs are not enough for my needs.
I am a loyal, long-term WD customer (buying lots of internal WD Green and Black caviars for Home use).
I need USB Hard Drive with Hardware Write Protection Switch (2 TB size, for data backup).
Please consider it.
Thanks in advance,
Upgrade Elements Desktop to USB 3.0.
If it's a conscious idea to separate the premium (My Book) from the basic (Elements) model by keeping the basic model at USB 2.0 then that's an unwise idea because
* it's more likely that it leads the customer to purchase Seagate Expansion 3.0 rather than My Book 3.0
* the reasons given in this discussion
Whilst industry-standard portable external drives in the 2.5" form factor typically have either 2 or 3 platters, is there any reason why there could not be an external drive with 4 platters?
It would presumably be 15.5mm thick (drive without the cover) rather than the current 12.5mm for a 3-platter drive, but it would crank up maximum capacity to 2TB, based on 4x500GB platters. I work in media and the bigger the disk, the better it is. However I can't lug the 3.5" disks which are way too heavy and unwieldy with their power supplies.
So a 2.5" solution would be ideal, and I believe there would be a market for it particularly among people working in media (movies, digital photography, music etc.) who require tons of data space.
I really like with design of WD My Passport Studio, but with a little touch of it would be perfect. Here is an idea for improvement:
Advanced Universal Connection
To be widely used on PC and Mac, the WD My Passport Studio must have one USB 3.0 (for PC) and two FireWire 800 (for Mac). Will be much better if it is compatible with Thunderbolt (which one will come soon with Intel's Ivy Bridge).
As described StorageReview: "the My Passport Studio may be one of the rare cases where users could swap out the drive pretty easily for something else". It's a great idea, maybe later I can replace it with faster (7200 rpm) or larger HDD, even Hybrid HDD/SSD.
Provide the WD My Passport Studio with special rugged case simiar to WD Nomad.
With a beautiful view of this, WD My Passport Studio "Perfect Edition" will successfully become the world's best portable hard.
Since 9.5mm 2.5" 1TB drives are now available, my conclusion is that 500GB per platter is a reality. This means that 1.5TB drives at 12.5mm are just a matter of assembling them.
I travel with about a dozen 1TB portable drives (media etc.) but I can't keep lugging more drives as my storage needs expand. My ideal portable drive size right now would be 3TB but I realize this is not yet realistic (although a six platter disk would do it, of course).
Still, 1.5TB should be available in stores anytime now, given that 500TB per platter appears to have been reached. When can we expect this?
I had brought the My Passport Essential SE (model number: WDBABM0010BBK-PESN). I had installed WD Smartware Software just for WD Drive Lock function.
After I had installed it in my computer (with locking with passport for My Passport partition), then I try to connect it to another computer (with Windows XP SP3 OS). Then appear an error message about its drivers not found, because its driver there are in My Passport partition (in folder "..\Extras\WD SES Device Driver"), not in UDF partition, while My Passport partition is locked with a password.
To resolve this problem, here I suggest you to put its drivers to UDF partition.
I have another idea/suggest. I suggest you to add two options for unlock drive function. The options are "Unlock with WriteProtect-ON" and "Unlock with WriteProtect-OFF".
Why I suggest it? Because we are sometimes just to copying files (from My Passport Essential) to another computer. With the WriteProtect-ON function so My Password Essential is safety for viruses.
Please apply these my suggests to the next firmware update.