trilogico wrote:
WD Technical Support is a real shame. I have written multiple times. In a ftp I get a nonexistent address. I apologize. I return to give another address. Up two sample WDTV does not play mp4 and put them to tell me the name. Again today give me a new direction.
Moreover other technical insists that I return it to the store. I do not know if they are making fun, making time or worse they have no idea how to fix it
A shame. I go back to not purchase any product from WD
If there is an issue with the firmware, technical support will never be able to help you. All they can do is get some basic information and pass it along to the product people. If you are having issues getting follow through with support, I can have someone contact you right away.
