cross post from Streaming Issues forum
Running 1.16.13 on my WDTV Live.
Rebooting, power cycling or resetting to factory does not help.
- | Which firmware? 1.16.13 |
- | What happened? certain h264 MPEG-4 won't play from network share or via UPnP unless transcoded, they play from USB drive attached to device without issue. |
- | What were you doing? trying to view h264 MPEG-4 videos |
- | Does this happen every time? it happens every time on the videos that won't play, other MPEG-4 play fine. |
- | What hardware and media were you using? Dell SC1430 server running VMWare ESXi 5.1, guest OS WIndows 2008 R2, PS3 Media Server or Windows file sharing/SMB |
- | Did this happen with previous firmware? not sure |
- | Does power cycling the unit solve this? NO |
- | Does resetting to factory defaults solve this? NO |
- | Have you tried this on other devices? Yes. Same occurs on older WD TV Live Plus HD w/ firmware 1.06.42_B. I am able to play the videos from Android USB stick running XBMC |
I periodically receive the unsupported format for H264 MPEG-4 files when trying to play from a Windows network share. Below are the codec details for 2 files I am unable to play:
General
Complete name : E:\media\video\does not play.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 355 MiB
Duration : 45mn 16s
Overall bit rate : 1 098 Kbps
Writing application : Larry Sanders
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 45mn 16s
Bit rate : 973 Kbps
Width : 720 pixels
Height : 404 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.134
Stream size : 315 MiB (89%)
Writing library : x264 core 138 r2358 9e941d1
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Language : English
Matrix coefficients : BT.709
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 45mn 16s
Bit rate mode : Constant
Bit rate : 116 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Delay relative to video : 80ms
Stream size : 37.6 MiB (11%)
General
Complete name : E:\media\video\does not play2.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 204 MiB
Duration : 21mn 41s
Overall bit rate mode : Variable
Overall bit rate : 1 313 Kbps
Encoded date : UTC 2013-10-02 21:16:03
Tagged date : UTC 2013-10-02 21:16:03
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 21mn 40s
Bit rate : 1 201 Kbps
Maximum bit rate : 2 500 Kbps
Width : 720 pixels
Height : 404 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.172
Stream size : 186 MiB (91%)
Writing library : x264 core 138 r2358 9e941d1
Encoding settings : cabac=1 / ref=5 / deblock=1:1:1 / analyse=0x3:0x133 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Encoded date : UTC 2013-10-03 19:41:33
Tagged date : UTC 2013-10-02 21:16:06
Matrix coefficients : BT.709
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 21mn 41s
Bit rate mode : Variable
Bit rate : 108 Kbps
Maximum bit rate : 152 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Delay relative to video : -223ms
Stream size : 16.8 MiB (8%)
Encoded date : UTC 2013-10-02 21:16:05
Tagged date : UTC 2013-10-02 21:16:06
However if you look at the codec details for a file I am able to play over the network, they appear to be the same:
General
Complete name : E:\media\video\plays without issue.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 164 MiB
Duration : 21mn 15s
Overall bit rate mode : Variable
Overall bit rate : 1 081 Kbps
Encoded date : UTC 2013-10-17 00:06:09
Tagged date : UTC 2013-10-17 00:06:09
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 21mn 15s
Bit rate : 966 Kbps
Maximum bit rate : 2 997 Kbps
Width : 720 pixels
Height : 404 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.138
Stream size : 147 MiB (89%)
Writing library : x264 core 138 r2358 9e941d1
Encoding settings : cabac=1 / ref=5 / deblock=1:1:1 / analyse=0x3:0x133 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=16 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Encoded date : UTC 2013-10-17 22:34:59
Tagged date : UTC 2013-10-17 00:06:12
Matrix coefficients : BT.709
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 21mn 15s
Bit rate mode : Variable
Bit rate : 111 Kbps
Maximum bit rate : 142 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Delay relative to video : 83ms
Stream size : 16.9 MiB (10%)
Encoded date : UTC 2013-10-17 00:06:11
Tagged date : UTC 2013-10-17 00:06:12
If I try to place these files from my UPnP server (PS3 media server) it also says unsupported format unless I transcode them.
If I place these files on a USB device I am able to play them without issue on my WDTV Live.
Any ideas?