WDTV Live and Bell Fibre Home Hub 2000

I am wondering if anyone has found an answer to this solution, Bell is no help at all.  I hooked my external drive ( WD mybook 4tb) up to the home hub (installed today) and I can see it in the router settings when I log into thr 192… site but it says it is “not connected”  repeated attempts have have no diiference and I cant locate it on any computer in the house.  I plug a small USB stick into it and it works.  the only difference (I believe) is the format of the drives, small stick is a FAT32 and the larger drive is NFTS.  I did find one post that says all drives would have to be in FAT32 to work…I am hoping not… I love any help of fixes out there!!  thanks