TonyPh:
I know its a known bug and only last week a WD employee announced it would be in next firmware! Im just sad that it took a 2nd unit and an RMA to solve something that’s a “known bug”, yet still unsolved because a customer service rep was either ignorant or uninformed of the issue. I had to dig in this forum to find out possible fixes for this bug.
In other words, I feel that a C.S.R. should have been able to tell me this was a known issue and a fix is on the way, or to try and change my view settings when scrolling through movies. But, sadly customer service and actual problem solving is becoming a lost art!
