WDTV Live Gen 3, keeps rebooting itself while scrolling through videos

WD Legacy Products WD TV Live Streaming
1

The problem wasnt there the first 2 months I owned the box, but it sometimes refuses to turn off, and often times it will reboot while scrolling through my movie collection located on a network drive.  I have the most recent firmware (didnt fix) and dont know where else to go…

I have a wired (CAT6) connection  and this thing works great when it works correctly.  Its a pain in the @$$ when you are scrolling through the movie collection, the machine reboots, and you lose the connection to the network shares.  I have over 3 TB of movies spread across 3 folders on 2 seperate drives.  Any ideas?

I finally have had it… did advance replacement with WD, hopefully WDTV LIVE #2 works better than # 1 did!

2

glad to know you got it replace

must of the times a rollback fixes this issue

3

You have the same problem as many of us do.  The issue is resolved in the next firmware update… 

4

Well the “New” warranty  replacement WDTV Live is doing the same thing as the original.  Some here have fixed the issue by using an alternate power supply so I will try switching those as well.  Im at a loss!  This **bleeps**! 

I said “New” because WD sent me a factory refurbished unit!  Im going to test several other “fixes” listed on this forum.  Among them:

1.)    Change/Swap Power Supply (The WD TV Live Gen 3 has a P.S. rated at an output of 12V/1.5A Polarity is + inner and - outer connector)

2.)    Switch from using DHCP to a statically assigned IP address.

3.)   Change Movie View to one that doesnt show all the cover art, backdrops, etc.

4.) Wait for next firmware “Fix”

HELP!  THIS IS UBER ANNOYING!

5

DaryL, you’re not paying attention. :slight_smile: lt’s a known bug. Your only option is to downgrade per WD’s instructions.

6

Where are these instructions? Would appreciate a point in the right direction.

I can live with the rebooting, since it doesn’t occur during the playing of media but I’d still like to fix it if possible.

7

http://wdc.custhelp.com/app/answers/detail/a_id/5860/

8

TonyPh:

I know its a known bug and only last week a WD employee announced it would be in next firmware!  Im just sad that it took a 2nd unit and an RMA to solve something that’s a “known bug”, yet still unsolved because a customer service rep was either ignorant or uninformed of the issue.  I had to dig in this forum to find out possible fixes for this bug.

In other words, I feel that a C.S.R. should have been able to tell me this was a known issue and a fix is on the way, or to try and change my view settings when scrolling through movies.  But, sadly customer service and actual problem solving is becoming a lost art!

9

I’ve only just bought one of these units and have the latest firmware on it (2.something?).  Having the same problems with re-booting, both while scrolling and after it’s played a couple of music tracks in a row.  Have tried rolling back to 1.7 firmware but still doing it.  Does anyone know of a good stable firmware I can roll back to to save me going through all of them?  Thanks!