WD TV Live won't play video file

WD Legacy Products WD TV Live Streaming
1

HI guys!

This is my first  time posting here. I have been having some trouble with some files that I trying to play on my WDTV and it says it is not supported.

My current configuration is:

  • QNAP Nas TS-212

  • WDTV Live (accessing the files through a shared network folder)

  • Samsumg HDTV

I have my WDTV access my files through the Wireless and it is connect to my TV through HDMI.

I have had this setup for the past 10 months and everything works fine. But I tried changing my video quality settings a bit and haven’t been able to play them on my WDTV. Here is what I got.

My first attempt with a HD FIle: DIT NOT WORK

General
Unique ID : 251390760525429076402216965924913855337 (0xBD20196E98BBE9AA8ABDAAAF7A62BB69)
Format : Matroska
Format version : Version 4 / Version 2
File size : 1.35 GiB
Duration : 42mn 59s
Overall bit rate : 4 509 Kbps
Encoded date : UTC 2014-10-01 07:30:43
Writing application : mkvmerge v7.2.0 (‘On Every Street’) 64bit built on Sep 13 2014 15:52:10
Writing library : libebml v1.3.0 + libmatroska v1.4.1
DURATION : 00:42:59.680000000
NUMBER_OF_FRAMES : 80615
NUMBER_OF_BYTES : 123824640
_STATISTICS_WRITING_APP : mkvmerge v7.2.0 (‘On Every Street’) 64bit built on Sep 13 2014 15:52:10
_STATISTICS_WRITING_DATE_UTC : 2014-10-01 07:30:43
_STATISTICS_TAGS : BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : No
Format settings, ReFrames : 2 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 42mn 59s
Bit rate : 4 036 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.183
Stream size : 1.21 GiB (89%)
Language : English
Default : Yes
Forced : No
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Color range : Limited

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 42mn 59s
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 118 MiB (9%)
Language : English
Default : Yes
Forced : No

Text
ID : 3
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Title : CC
Language : English
Default : No
Forced : No

Second Attempt (SD FIle): ****DID NOT WORK

General
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 275 MiB
Duration : 42mn 22s
Overall bit rate mode : Variable
Overall bit rate : 908 Kbps
Encoded date : UTC 2014-09-24 02:02:17
Tagged date : UTC 2014-09-24 02:02:17

Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 42mn 22s
Source duration : 42mn 22s
Bit rate : 765 Kbps
Maximum bit rate : 6 202 Kbps
Width : 720 pixels
Height : 404 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.110
Stream size : 232 MiB (84%)
Source stream size : 232 MiB (84%)
Writing library : x264 core 142 r2479 dd79a61
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Encoded date : UTC 2014-09-23 23:17:19
Tagged date : UTC 2014-09-24 02:02:18
Matrix coefficients : BT.709
Color range : Limited

Audio
ID : 1
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 42mn 22s
Bit rate mode : Variable
Bit rate : 139 Kbps
Maximum bit rate : 174 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 42.0 MiB (15%)
Encoded date : UTC 2014-09-24 02:02:17
Tagged date : UTC 2014-09-24 02:02:18

Then, I tried comparing with a working file I have. 

THIS ONE WORKS

General
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 292 MiB
Duration : 42mn 32s
Overall bit rate mode : Variable
Overall bit rate : 958 Kbps
Encoded date : UTC 2015-01-23 03:07:03
Tagged date : UTC 2015-01-23 03:07:03

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 42mn 32s
Bit rate : 836 Kbps
Maximum bit rate : 2 948 Kbps
Width : 720 pixels
Height : 404 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.120
Stream size : 254 MiB (87%)
Writing library : x264 core 144 r2525 40bb568
Encoding settings : cabac=1 / ref=5 / deblock=1:1:1 / analyse=0x3:0x133 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=16 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Encoded date : UTC 2015-01-23 02:21:46
Tagged date : UTC 2015-01-23 03:07:05
Matrix coefficients : BT.709
Color range : Limited

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 42mn 32s
Bit rate mode : Variable
Bit rate : 118 Kbps
Maximum bit rate : 145 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 35.9 MiB (12%)
Encoded date : UTC 2015-01-23 03:07:04
Tagged date : UTC 2015-01-23 03:07:05

I know that the first HD file was a lot different from the rest, but the second two seem pretty similar to me. Appart from the Maximum bit rate, I can’t see a reason for it not to work.

I appreciate any sugestions or tips on what I should change to make it work. I don’t mind having my HD file working, but it would be nice to have the SD one working.

The media information was extracted using MediaInfo.

Thank you very much,

Felipe

2

What Firmware are you running ?

Setup > About > Device Info

1 Like
3

2.02.32

As far as I know, this is the latest one officially released, right?

4

Also, i don’t know if that helps, but most of my old files were all using xvid and i tried the new ones using x264

5

You’re in the wrong forum.

The Forum is for the 2014 WDTV Media Playe r  Latest Firmware 1.02.17

MP4 Playback issue is resolved

  • Resolved some .MP4 videos not playing

http://community.wd.com/t5/News-Announcements/New-Release-WD-TV-Media-Player-Firmware-Version-1-02-17-12-16-14/td-p/834434

Your problem with MP4 is well documented here: In the WDTV Live Streaming Forum

http://community.wd.com/t5/WD-TV-Live-Streaming/Firmware-2-02-32-Not-playing-all-mp4-files/td-p/778481

Only 2 things you can 1) Remux your MP4’s or  2) Rollback to Firmware 2.01.86

http://community.wd.com/t5/WD-TV-Live-Streaming/2-02-32-Firmware-no-longer-allows-content/m-p/781937#M32423

1 Like
6

Oops… My bad on this one!

THank you very much, Joey. I will try the suggested steps (rollback my firmware) and see the results. Thanks!

7

Well, sadly, I just reverted the Firmware and I still have the same problem. So I am still investigating the solution, if anyone has an idea, I would appreciate it! :slight_smile:

8

did you do the last step … Factory Reset ?

There’s been lots of ideas suggested for the MP4 fix … the only one that works in most cases is “remuxing”

(this is a quick process and you don’t lose and quality) … if you wan’t to keep them MP4 then use

My MP4Box GUI :  http://www.videohelp.com/tools/My-MP4Box-GUI

also you can use MKVMerge (included in MKVToolNix)… but this will remux to MKV container

http://www.videohelp.com/tools/MKVtoolnix

1 Like
9

Hey Joey!

I tried the factory reset as well, but it didn’t work neither.

Regarding the remux, it fixed at least of the specific files. Now I will need to see what went wrong in the first place so I can have an automatized system that either includes the remux, or does it right in the first place.

I would appreciate if you had any input regarding that matter as well.

Thanks,

Felipe.

10

In case anybody else ran into the same problem, I am coming here to give the solution I found for this problem.

Thanks a lot for all your help, Joey. Thanks to you, I tried and realized that just Remuxing would solve my problem, hence I was lead to another thread of another forum that fixed my files. I created a script batch that ran through all my library and forced a remux on all my files. This is the thread:

https://forums.plex.tv/index.php/topic/74045-automated-script-to-fixing-mkvs-in-qnap-for-couchpotato-sickbeard/

I had to modify the script a little bit to make it work for my case, but it was pretty much in there already. Hope that helps anybody that evers run on this problem again…

Best,

Felipe