WD TV Live won't play video file

did you do the last step … Factory Reset ?

There’s been lots of ideas suggested for the MP4 fix … the only one that works in most cases is “remuxing”

(this is a quick process and you don’t lose and quality) … if you wan’t to keep them MP4 then use

My MP4Box GUI :  http://www.videohelp.com/tools/My-MP4Box-GUI

also you can use MKVMerge (included in MKVToolNix)… but this will remux to MKV container

http://www.videohelp.com/tools/MKVtoolnix

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