Trancer . . . I do apologize for taking so long to respond. I was in another thread working on the firmware thinking that maybe that was the problem, but no luck so far. I also called WD and they were unable to help and will have technical support level 2 call me tomorrow.
To give a little more information: we have 2 WD Lives and 2 WD 4tb My Books. This happens on all of them. The firmware is now back to 2.01.86 (I have not reupdated).
Here is the information in a tree view for Harry Potter and the Sorcerer’s Stone (a movie that works). I had to export it out of the MediaInfo into Microsoft Notepad to copy it over so sorry it’s not nice like I’ve seen others do.
General
Complete name : F:\Movies\Movie Series\Harry Potter and the Chamber of Secrets.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 6.98 GiB
Duration : 2h 40mn
Overall bit rate mode : Variable
Overall bit rate : 6 212 Kbps
Encoded date : UTC 1970-01-01 00:00:00
Tagged date : UTC 1970-01-01 00:00:00
Writing application : Lavf53.24.2
Video
ID : 1
Format : MPEG-4 Visual
Format profile : Simple@L1
Format settings, BVOP : No
Format settings, QPel : No
Format settings, GMC : No warppoints
Format settings, Matrix : Default (H.263)
Codec ID : 20
Duration : 2h 40mn
Bit rate mode : Variable
Bit rate : 6 107 Kbps
Maximum bit rate : 18.0 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 30.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.098
Stream size : 6.87 GiB (98%)
Writing library : Lavc53.42.4
Language : English
Encoded date : UTC 1970-01-01 00:00:00
Tagged date : UTC 1970-01-01 00:00:00
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 2h 40mn
Bit rate mode : Constant
Bit rate : 96.0 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 44.1 KHz
Compression mode : Lossy
Stream size : 111 MiB (2%)
Language : English
Encoded date : UTC 1970-01-01 00:00:00
Tagged date : UTC 1970-01-01 00:00:00
Here is the information for Harry Potter and the Chamber of Secrets (a movie that doesn’t work). These two movies are from the same box set and were copied using the same program and same process to the same folder. You might also be interested to know that if I put all the movies that DO NOT work in the same folder, neither the movies nor the folder will show up on the WD Live.
General
Complete name : F:\Movies\Movie Series\Harry Potter and the Sorcerer’s Stone.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 8.50 GiB
Duration : 2h 32mn
Overall bit rate mode : Variable
Overall bit rate : 7 984 Kbps
Encoded date : UTC 1970-01-01 00:00:00
Tagged date : UTC 1970-01-01 00:00:00
Writing application : Lavf53.24.2
Video
ID : 1
Format : MPEG-4 Visual
Format profile : Simple@L1
Format settings, BVOP : No
Format settings, QPel : No
Format settings, GMC : No warppoints
Format settings, Matrix : Default (H.263)
Codec ID : 20
Duration : 2h 32mn
Bit rate mode : Variable
Bit rate : 7 879 Kbps
Maximum bit rate : 18.0 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 30.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.127
Stream size : 8.38 GiB (99%)
Writing library : Lavc53.42.4
Language : English
Encoded date : UTC 1970-01-01 00:00:00
Tagged date : UTC 1970-01-01 00:00:00
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 2h 32mn
Bit rate mode : Constant
Bit rate : 96.0 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 44.1 KHz
Compression mode : Lossy
Stream size : 105 MiB (1%)
Language : English
Encoded date : UTC 1970-01-01 00:00:00
Tagged date : UTC 1970-01-01 00:00:00