To those users having issues with Netflix not working in the UK.
Symptoms include:
Unable to access Netflix at all after update
502 Error
Intermittent Logout
WD is presently working on a fix for this. However, there may be multiple issues involved in why Netfix isn’t working on your devices. The above symptons actually indicate that. Consequently, the fix we’re working on may or may not work on all the UK devices having the above problems. Therefore, we are in need of more information.
For those of you having these issues, if you could please post replies with the answers to the following questions, it would be a tremendous help to us in bringing these issues to a resolution.
Questions:
Can you please describe the specific problem you are experiencing with Netflix?
Where are you located?
What FW version were you on when you came across this issue?
If 1.07.15 Please try to go up to 1.07.18 and validate if the issue is still there.
Are you connecting to any other US-based content providers? (Vudu, CinemaNow)
Did you connect to this service prior to accesing Netflix?
Are you using Unblock-US or OpenDNS to access the US Netflix service?
Does this problem occur when you use one of the DNS clients?
Does the problem occur regardless of using one of the DNS clients?
Within Netflix, does the issue occur before or after the login screen?
What router are you using?
What kind of network (Cable, DSL)
Who is your Internet Service Provider?
Is Netflix working with any other devices (PC, laptop)?
Note: If you are not having issues with Netflix in the UK, or if you aren’t going to answer the questions, please don’t post here. Please keep all replies relevant to answering the above questions only.
Netflix app opens and loads but then brings up 502 error and says unable to connect to Netflix and shows a try again tab ,but when you press retry it brings up same message. all this seems to happen withhin the app as the netflix bar is at the top.
West Midlands UK.
Firmware 1.07.18 at moment and same problem. since owning the unit in February i have updated firmware twice but Netflix UK has never worked on any of the firmwares with my default DNS.
4 . I can go on collage sports , Flixster, Vimeo i think there US based.
5 . i am using my default DNS which is set by my Router then my isp i guess, But i will say that i did get Netflix US working on the device when i used the Unblock-US DNS (when programmed the unblock DNS into the Wdtv network settings) . then when you change it back to your own normal DNS you could access Netflix UK but then the Wdtv device will be deactivated from Netflix UK after a couple of hours or next time you log on. So its like you log/learn the device onto the Netflix US site using the Unblock-US but then when you stop using Unblock-US DNS the device is kicked.
Before Login , see Q1.
Router is a D-link Dir-615.
Cable.
Virgin Media.
Netflix works on 2 laptops and 1 tower in the house , and if i do( ip config ) on them they use same DNS as my router which also has my Wdtv player connected.
The problem: Need to reactivate my device as it become deactivated.
UK
1.07.18 latest
No - use iPlayer though with the exiting half a minute or so before the end bug.
No.
The error occurs on loading the programme. For example I click on ‘24’ the progress bar gets to about 15% along, pauses, and I get the error. If I press ‘back’ on the remote fast enough and retry then it works (sometimes).
Zyxel P-660HN-F1Z
DSL at about 17Mb/sec actual.
Xilo
Works fine no problems on our iPad2 and Xoom (android) tablets using WiFi just like the WDTV.
“Error 502” when I try to connect run the Netflix application, after several seconds of Netlfix initial screen.
Kenilworth, Warwickshire, UK
1.07.15 (worked only after DNS unblock-us work around) & 1.07.18. (never worked at this version).
I did full factory reset as well but this didn’t help and since I did this as a last resort it no longer works.
No only using Netflix.
Asa result of the 502 error I used the unblock-USA DNS which worked for a while but now no longer works at all.
Before login. No Neflix account details are asked for before error occurs.
BT Home Hub 2
ADSL
BT Infinity 2 (Fibre @ 78 Mbs!).
Netflix works well with Three laptops, One Desktop and Two Ipods - all connected via the same router. Some wired and some wireless.
I have 2 WD Live Streamers one works ok with Netflix UK and the other one dosen’t both have latest Firmware the only difference is the model numbers.
WDBGXT0000NBK - 01 - UESN …this one works fine with Netflix UK bought from Currys…
WDBGXT0000NBK - 01 - EESN…this one dosen’t work with Netflix and displays the 502 error when trying to access Netflix. I purchased this from a UK company online
The UESN and EESN isn’t actually on the device its on the box the device came in.
UESN is UK and EESN is European …I have contacted the company I purchased the device from and asked them to replace it with the UESN model as there must be some code burn’t into the device to disable Netflix UK. Please can someone let me know if I am wrong about this and if theres a fix. It would save me a lot of trouble…
Would also like to add that I have had both boxes working with US Netflix using us-unblock. But its a bit hit and miss as you keep having to reactivate the devices on the us-unblock web site and its only a trial which runs out in a week.
Start Netflix applet, ticks over for a few seconds then comes up with the error 502 screen.
Location is Berkshire, England.
1.07.15 then upgraded to 1.07.18 with same failure.
No
Changed router DNS settings to either my ISP DNS (Be Unlimited), OpenDNS with no success. tried the UnBlockUS successfully until they closed the “public access” - i would login in Netflix US, logout, change the DNS back to a “UK” provider and be able to access Netflix UK.
Issue occurs before the login screen
WDTV connects to D-Link DIR655 then to the BeUnlimited supplied ADSL router.
ADSL / LLU
BeUnlimited
Works with PC (Windows7), netbook (Windows7), Nintendo Wii
I have two units acting up with the same issue in the same way. I’ll PM Kathy the other information required.
Hangs at 25% video loading then tells me the device has been deactivated
UK
1.03.10 through to 1.07.18 inclusive
No
No, I’m using the UK version of Netflix
After
Cisco Linksys E4200
Cable 100Mbit down, 10Mbit up
Virgin Media
Yes, works flawlessly with Xbox 360, iPad (3rd gen), Asus Transformer Prime, iPhone, PC except for a brief period on the iPad app which was fixed very quickly
Can you please describe the specific problem you are experiencing with Netflix?
-After selecting a show/movie on Netflix the progress bar will hang at 25% for a minute or more then prompt with a message that the device has been deactivated. Re-typing username and password will resolve the issue, but this happens every day and is a big inconvenience.
Where are you located?
-Jersey City, NJ
What FW version were you on when you came across this issue? If 1.07.15 Please try to go up to 1.07.18 and validate if the issue is still there.
-1.07.18 . Issue remains.
Are you connecting to any other US-based content providers? (Vudu, CinemaNow) Did you connect to this service prior to accesing Netflix?
-No
Are you using Unblock-US or OpenDNS to access the US Netflix service? Does this problem occur when you use one of the DNS clients?
-No
Within Netflix, does the issue occur before or after the login screen?
After selecting Netflix from the services menu the app will open like normal. It load previous watched list, instant queue etc. and lets me select what I want to see. It is not until it tries to load the show/movie that the issue occurs.
What router are you using?
-Belkin Wireless N+ 802.11n Router connected via wifi
What kind of network (Cable, DSL)
-Cable
Who is your Internet Service Provider?
-Comcast
Is Netflix working with any other devices (PC, laptop)?
Netflix works fine on PC, laptop, Xbox, iPhone 4S and Kindle Fire. We only have issues with the WD TV Live.
