Request for Information from those having issues with Netflix

Seems like a common problem Pick movie, tries to start , locks up or just asks if I’m a member ? When I respond yes I must then respond with user name and password. Bloody nuisance. Netflix said you are working on problem. Will there be a recall or a firmware update? What is estimated fix time? Netflix is expecting my cancellation notice and my WD TV live streaming media player  will appear on eBay with best offer accepted. Your response is important to me since it could have a long term affect on our continued relationship.