Player won't turn on

WD Legacy Products WD TV Live Streaming
1

Hi there,

I have had my player for around 18 months now and tonight it would not turn on. At first I thought it was the remote, however a change of batteries had no effect. I then tried a different power point and still nothing.

Has my player died? 

Does this mean I need to buy a new player? 

Thanks,

2

any of the front  LED lights … lighting up ?

plugged into the wall power socket ?  (ie. not a powerstrip)

you’re using the correct power adaptor ?

1 Like
3

JoeySmyth wrote:

any of the front  LED lights … lighting up ?

 

plugged into the wall power socket ?  (ie. not a powerstrip)

 

you’re using the correct power adaptor ? 

No light on the front at all.

I did try the wall power socket

Yes I am using the correct power adaptor - do you think I might just need a new adaptor?

4

katec wrote: Yes I am using the correct power adaptor - do you think I might just need a new adaptor?

possibly  :neutral_face:

i would contact WD support to see if they can help.

http://support.wdc.com/contact/index.asp?lang=en

they *may* replace it for you …  (just being optimistic, not promising anything)   worth contacting them to find out