The strange thing is the WD Live or current WD TV still seems to be the best device if u want to play as wide a range of videos/music off local media or over the network despite its age. The newer kids on the block are concentrating on Apps over the internet with box subsidies because u are tied to their supply of media (Apple, Google, Amazon).
The fact that your box can be brought to its knees, well maybe an occasional trip, months or years after u bought it by some new firmware giving u features u never expected but also introducing bugs in the existing core functionality, is an increasing problem for networked devices.
If WD do leave the firmware for the WD Live in this state when they have fixed (I guess?) the same bugs on the current WD TV would be … poor to say the least. Perhaps we should start begging?.. “Please sir. Can I have some more firmware”, as we hold out bowl out in our hands 
As for that survey, if they really have no idea where to go with their media streaming in a box product range then maybe they could just concentrate on fixing the current (and last) one before we can all afford the 4K TV and the 4K WD box to go with it!
