Netflix stuck at 720p

Just got a reply from WD…

Thank you for contacting Western Digital Customer Service and Support. My name is *removed*.

With the latest firmware release, support for the Netflix application has been removed.
If you need Netflix support, please see the following guide in order to roll the firmware back a version.

You can roll back your firmware using the following guide:

If you have any further questions, please reply to this email and I will be happy to assist you. 

Yours Sincerely,

Now I am very confused