Kind of seems to me like Western Digital is falling apart here. Jeez. Anyway… one problem has turned into three…
Original issue that I was trying to put in a support ticket:
Hi all,
Ever since the latest firmware update came out for the WDTV Live (the one that introduces the new desktop tiles), I have been experiencing slow response times to remote button presses, and every once in a while an error popping up on the screen saying that my WDTV is running low on memory, and to reboot it. This error comes up every 2 to 3 days.
I have already tried doing a factory reset and it has not helped. I was never facing these problems before the last firmware update.
Will there be another update soon to address these issues?
Thanks!
- Cannot register a new account in support portal
When I try to register I type the ReCaptcha in correctly every single time, but when I click submit the page reloads and at the top it says “Registration was unsuccessful.” Looking down the page I see no errors being highlighted. I do notice though that when I click Submit the recaptcha immediately loads to a different one, then the page reloads and is back to the original ReCaptcha. This is happening in IE, Firefox, and Chrome.
- Cannot submit a support ticket
I found an old WD account so logged in with that one. Filled out the ticket information, go to Submit and I get the following error at the top:
An error was encountered during knowledge base search.
I tried clicking the box next to a few of the knowledge base articles it wants me to say I tried already, but it doesn’t help, still the same error.
Frustrating!