I’ve been using my WDTV Live Streaming without any problems for a few years now.
Recentrly I’ve updated the firmware to the latest 2.01.86 and have been having freezes the first time I play anything (video or MP3) after I resume from standby. The unit freezes with the “reload” icon in the middle of the screen and the progress bar at the bottom. The video or music plays normally in the background. The only solution when this happens is to unplug the player from the power and hard reboot it, as it completely becomes unresponsive.
After a hard reboot, the player works fine and plays as many videos and MP3 as necessary. But the problem happens again after the unit is taken to standby (by pressing the remote power button).
I’ve tried to reset the player to factory defaults without any luck. I’m playing media from a Windows share.
Hi, are you trying to play the files from a USB hard drive connected to the WDTV or from a media server/shared folder on your local network? As a troubleshooting step try rolling back to the previous firmware version, this way you can verify if the new firmware is the cause of the problem.
Also got the same issue on 2.01.86. Black screen after power on from standby and HDMI CEC malfunction. All problems was fixed after firmware downgrade to previous version.
Any fix for this? I have exact problem. Very annoying. I am not sure what to do. The only thing I did in the recent months was upgrade to latest firmware, buy a new switch(but even with the older switch, the problem persists), and hardwire a Mac Book Pro with a hardwire for faster speed. No clue why this is happening… It must be the firmware… right?
Any fix for this? I have exact problem. Very annoying. I am not sure what to do. The only thing I did in the recent months was upgrade to latest firmware, buy a new switch(but even with the older switch, the problem persists), and hardwire a Mac Book Pro with a hardwire for faster speed. No clue why this is happening… It must be the firmware… right?
I have the wd tv live and the recently release wd tv and they are BOTH doing this freeze issue that everyone is reporting! Not happy WD. Please sort and update for both box’s ASAP! Thanks.
I am too experiencing this issue just recently. I’ve had the firmware since release and now my SMP will crash when resuming from pause with the overlay intact and the video still playing. It will also crash when attempting to play a video with the arrow still on the screen and the playback continuing. The remote becomes unresponsive during these crashes and I have to pull the plug in order to get it working again.
Is this a UPNP issue? Where is the link to the open support request? I have 2 players that don’t because of this issue.
I think the staff do not read the posts on the community site - they asked me to reset the device which I had done - I hset up a static IP etc.
The community sites are full of reports of disconnects - I have tried 2 earlier versions the oldest 1.07.18 - it is faster than the newer versions and shows files on the NAS / Media server that the newer version misses.
I think the sofware was not properly tested - end users are doing the testin.
I think I am going to request a refund from the retail outlet.
I checked your entire post history since 2013 (11 posts), and all of yours posts are available. It is possible the post you are looking for was moved into another thread. Please check your post history in order to locate it.
I now have 2 WDTV Live SMPs that exhibit this type of erractic crashing and hard locking. I do notice that when I reboot or shutdown other equipment on my network it seems to unfreeze the player.
No other player on the network has this issue, only the 2 WDTVs at different locations, hooked up with different Cat 6 cables. My WDTVs are connected to a WD My Cloud via Windows Shares, but this also happened when connected to my Windows 7 PC as well.
I was trying an old version of the firmware 1.07.18 and still had problems with disconnects and loss of connection when pausing playback of videos. Going through the varios settings in the 1.0.18 firmware I saw an RSS Feed option (I have forgotten where it is )- set it ON and noticed it at top of the Home screen - thought it was useless - it was reporting some connection failure so I went back and se it OFF.
Guess what !!!
The system has been very stable since - NO DISCONNECTS to date even left it on overnight in pause state (there is no power off after 3 hrs in older firmware).
Now have been testing with 2.01.86 for a few hours and system also seems stable.
I wonder if there is some “dud / unused” code that is causing the problem.
Please try this if desperate - need to roll back firmware
Playing a movie. Movie will start playing, but the black box with the arrow will stay on in the middle of the screen. Unit is unresponsive to commands has to be power cycled.
Playing a directory of shows. The unit will freeze when trying to play the next episode. The show will play, but when it goes to play the next video, unit is frozen and has to be power cycled.
I too am having both your issues. When I reboot the computer that is currently the Master Browser on my Windows network the issues go away for a bit until they return at a later date. I’m unsure if an MS Update is the root cause of this issue.
All my machines are Windows 7 currently, all of them stay on all the time.
