I’m posting this here because at the end of my support submission I received the following error:
“An error was encountered during knowledge base search.”
Note: This issue may not be of interest to anyone other than Australians.
Today I updated my WDTV SMP to the newly released firmware version 2.02.28.
As firmware updates go, this one seemed a bit clunky. It’s split into two sections and I needed to switch from WiFi to a LAN cable to complete part 2.
Now the firmware has been updated I can no longer use the ABC iView application. The app starts, the “working” widget spins once and then the screen turns white. I can return to the menu system by pressing home. As far as I can tell all other apps are functioning as normal. I can also confirm that the ABC’s system is working using another platform.
I can confirm that the problem persists after both a power cycle and a full reset.
I attempted a rollback to the version available on the support site, 2.01.86, at
but evidently this isn’t possible with the device I have - WDBGXT0000NBK-01 - despite the advice on that page. I can view the contents of the USB drive with it loaded in either USB port but new firmware isn’t detected whilst in operation or when you’d hope it would be, on a restart.
I’d be grateful if someone could advise the correct method to roll back firmware for this model, or alternatively perhaps WD could address the issue with the app.
The new firmware was offered online direct to the device which has been the experience for all of the upgrades to date. Like you I couldn’t find about it here, on WD proper or in the what’s new part of the upgrade dialogue. I haven’t checked if it’s still up…
I changed the version number as you suggested, and whammo, new firmware detected. I performed the “update” and then reset to factory defaults. The device rebooted, the old menus were back, the new option in setup vanished…so far so good.
To all intents and purposes the firmware rolled back perfectly. I had no issues running basic apps like Accuweather or streaming video over my LAN.
However I still have the iView problem, but now after the brief busy widget my screen goes black instead of white.
I did manage to log a case after registering it, out of warranty as it is and I’ll report back if a solution is found.
I’d done both of those things, no change. I do know that I have to switch off my transparent proxy to allow it to geolocate properly and to add the iView option.
Exitguy suggests that there is an issue with iView which started on Sunday.
Yes, I’m more used to updates having version numbers embedded in their code like BIOS…still good to know.
Readers of this thread, do you want the good news or the good news?
It seems like 16 hours is a long time in WD land!
I pushed the 2.02.28 update and when it had completed was surprised to see another OTA update offered, ver 2.02.31
Since the ABC have fixed their iView problems and it worked on 2.02.28 I pressed ahead. Everything seems fine.
This is could well be the update many of us have been waiting for, Miracast is now fully functional and I can stream directly off both my Android phone and tablet.
No idea why they don’t advertise these things, but that update today was 4 revs past the one from yesterday so clearly a work in progress.
Miracast works well, you just have to wait until the phone/tablet **bleep** the DLNA option isn’t the same. Video, stills and more importantly for anyone doing training, the home screen or active app all appear with imperceptible lag.
For a $49 device - I bought on special at OW and claimed a rebate - it’s still a winner.
BTW is there a way for a moderator to label this issue solved? Asking for all those poor people trawling the 'net looking for solutions…
This is disappointing. I tried the auto update and all that is available for me is 2.01.86. I am accessing from Australia also. Wonder if the times you update were when they were testing something and it is now withdrawn?