Can someone tell me why this video won't play?

WD Legacy Products WD TV Live Streaming
1

Hoping someone can shed some light as to why this file is unspported?

Played on a WDBPUF0000NBK WD HD TV Live both 2.02.32 & 2.01.86 firmware, from both network NAS and Local attached storage.

Below is the supported format’s; I am unsure exactly which one it falls under but the resolution and frame rate of the video seems to fit under most categories.

    MPEG2 MP@HL up to 1920x1080p24, 1920x1080i30 or 1280x720p60 resolution.
    MPEG4.2 ASP@L5 up to 1280x720p30 resolution and no support for global motion compensation.
    WMV9/VC-1 MP@HL up to 1280x720p60 or 1920x1080p24 resolution. VC-1 AP@L3 up to 1920x1080i30, 1920x1080p24 or 1280x720p60 resolution.
    H.264 BP@L3 up to 720x480p30 or 720x576p25 resolution.
    H.264 MP@L4.1 and HP@4.1 up to 1920x1080p24, 1920x1080i30, or 1280x720p60 resolution.
    An audio receiver is required for multi-channel surround sound digital output.
    Compressed RGB JPEG formats only and progressive JPEG up to 2048x2048.
    Single layer TIFF files only.
    Uncompressed BMP only.
    For details, please refer to the user manual.

Here is the Mediainfo output on the video in question:
General
Unique ID                                : 210081526314649567059310859713274867986 (0x9E0C3AF04CF2D4DBAB4453A602267112)
Complete name                            : M:\Movies\new\The.Great.Gatsby.2013.1080p.BluRay.DTS.x264-ESiR.mkv
Format                                   : Matroska
Format version                           : Version 2
File size                                : 13.5 GiB
Duration                                 : 2h 22mn
Overall bit rate                         : 13.6 Mbps
Movie name                               : The Great Gatsby (2013)
Encoded date                             : UTC 2013-10-05 15:26:00
Writing application                      : mkvmerge v4.9.1 (‘Ich will’) built on Jul 11 2011 23:53:15
Writing library                          : libebml v1.2.1 + libmatroska v1.1.1
Attachements                             : tahoma.ttf

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High 10@L5.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 6 frames
Muxing mode                              : Header stripping
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 2h 22mn
Bit rate                                 : 11.8 Mbps
Width                                    : 1 920 pixels
Height                                   : 800 pixels
Display aspect ratio                     : 2.40:1
Frame rate mode                          : Constant
Frame rate                               : 23.976 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 10 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.320
Stream size                              : 11.7 GiB (87%)
Writing library                          : x264 core                       
Language                                 : English
Default                                  : Yes
Forced                                   : No

Audio
ID                                       : 2
Format                                   : DTS
Format/Info                              : Digital Theater Systems
Mode                                     : 16
Format settings, Endianness              : Big
Muxing mode                              : Header stripping
Codec ID                                 : A_DTS
Duration                                 : 2h 22mn
Bit rate mode                            : Constant
Bit rate                                 : 1 509 Kbps
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 KHz
Bit depth                                : 24 bits
Compression mode                         : Lossy
Stream size                              : 1.50 GiB (11%)
Language                                 : English
Default                                  : Yes
Forced                                   : No

Appreicate any help at all,
Kris

2

Format profile   : High 10@L5.1

Bit depth              : 10 bits

is not supported.       (you will have to re-encode the video to 8 bits )

1 Like
3

Thanks Joey,

Now you have pointed it out it makes sense.

Wonder if this will become supportd with a firmware update or could be too hardware intensive.

Kris

4

No, it won’t be supported because Hi10 requires “Software Decoding” … the WDTV’s use “Hardware Decoding”

Note: “Software Decoding” requires a lot of horsepower (multi cores cpu) … ie. at least a Quad Core for Hi10 1080p

1 Like
5

Appreciate your feedback Joey, very informative.

6

no problem :smiley:  basically, 10bit (Hi10) is mainly used for “Anime” (Animation / Cartoons) it reduces/ eliminates “color banding”  ie. smooth gradients of colors.

As far as i know, Hollywood don’t shoot the movies in 10bits … only 8bits  (for now i guess ?)

So, anyone who encodes a movie from 8bits to 10bits is achieving nothing

(it won’t magically reduce the color banding … garbage in garbage out … as they say.)

7

Probably why (apart from the bug in 2.02.32) that the box hasn’t been able to play with ease.

Just unlucky in the copy I picked, but now I am aware I can select a bit more carefully.

Glad I can still happily stand by my WDTV box :slight_smile: