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Occasional Advisor
andrewa
Posts: 10
Registered: ‎02-29-2012
0

Anyone else having video output format detection problems?

I posted a request to examine this issue here, but after two months and no updates, I'm getting very skeptical about WD actually addressing the issue.

 

My original post goes into some detail, but to make a long story short my WD TV Live SMP gen 3 completely screws up video output format detection in every single case save one.  To the point where it actually DOWNSCALES 1080p HDX videos from Vudu to 720p before sending it to my 1080p display.

 

Nice.  Really nice.

 

Has anyone else had this issue?  Any tips on resolving it?  Is it perhaps something confined to my particular hardware setup?  I'm getting really tired of having to manually set the output format for each different video I watch.

 

Thanks all!

Regular Advisor
zebra9
Posts: 100
Registered: ‎03-23-2012
0

Re: Anyone else having video output format detection problems?

i can test this eventually if you tell me how.

this vudu is..? an service from the player or?

else can you link me to trailer or demo to try to play it?

WD TV Live Streaming Media Player WDBGXT0000NBK-EESN with latest firmware 1.10.13
WD My Book Essential 1TB USB 3.0 WDBACW0010HBK-EESN with firmware 1.003
LG 42LW4500 with latest firmware 04.60.36
Occasional Advisor
andrewa
Posts: 10
Registered: ‎02-29-2012
0

Re: Anyone else having video output format detection problems?

Hi Zebra -

 

Thanks for the prompt reply.  The post of mine that I linked to (link is again here) gives a lot of details as to how the issue manifests and when.

 

I'm referring to the Vudu video delivery service available on the gen 3 SMP.  Basically, you can use ANY Vudu HDX quality video (they are sent as 1080/24p streams) to test this with.  Same goes for any major motion picture available in HD on netlfix.

 

Thanks,

 

Andrew

Regular Advisor
zebra9
Posts: 100
Registered: ‎03-23-2012
0

Re: Anyone else having video output format detection problems?

[ Edited ]

I've read this but i'm not sure if i understand it properly.

I also already noticed that if i leave it to auto it goes to 720p by default.

And i simple get rid of auto, and config manually to 1080p with 60Hz.

Why you don't do this too? what's the problem? looks like i missing something

WD TV Live Streaming Media Player WDBGXT0000NBK-EESN with latest firmware 1.10.13
WD My Book Essential 1TB USB 3.0 WDBACW0010HBK-EESN with firmware 1.003
LG 42LW4500 with latest firmware 04.60.36
Occasional Advisor
andrewa
Posts: 10
Registered: ‎02-29-2012
0

Re: Anyone else having video output format detection problems?

[ Edited ]

Yes, you are missing something.  While 1080p would be the correct resolution for my display, 60 hz is NOT the correct frame rate in many situations.  About half the content I watch is 24p, and should play out at 24 hz.

 

Instead, setting the WDTV to auto results in an output of 720p for most content save for 24p video files.  1080/24p streams from services like Vudu show at 720p60.  That is completely incorrect.

Regular Advisor
zebra9
Posts: 100
Registered: ‎03-23-2012
0

Re: Anyone else having video output format detection problems?

Aha, so at auto it should auto detect the content and to set to it? 

for resolution probably should be detected, but will be able to detect the correct Hz too?

 

I've tested some movies at 24p, but somehow they become too slow and laggy,

looks like they wwasn't for 24p?

WD TV Live Streaming Media Player WDBGXT0000NBK-EESN with latest firmware 1.10.13
WD My Book Essential 1TB USB 3.0 WDBACW0010HBK-EESN with firmware 1.003
LG 42LW4500 with latest firmware 04.60.36
Frequent Advisor
vango44
Posts: 66
Registered: ‎01-01-2012
0

Re: Anyone else having video output format detection problems?

I believe his complaint is what you just stated...That the "Auto" for hdmi is not working properly.

 

He watches a mix of 24/30/60 hz material and he does not want to change the resolution manually for each file.

 

I only have a 720P/1080i TV so I can't test this but maybe someone else can confirm and go to the link andrewa posted above to vote for the issue.

 

If it works properly for others, it could be that the this particular TV is not advertising support properly to the WDTV.

Regular Advisor
zebra9
Posts: 100
Registered: ‎03-23-2012
0

Re: Anyone else having video output format detection problems?

@andrewa 

what is the model of your TV used?

WD TV Live Streaming Media Player WDBGXT0000NBK-EESN with latest firmware 1.10.13
WD My Book Essential 1TB USB 3.0 WDBACW0010HBK-EESN with firmware 1.003
LG 42LW4500 with latest firmware 04.60.36
Occasional Advisor
andrewa
Posts: 10
Registered: ‎02-29-2012
0

Re: Anyone else having video output format detection problems?

Exactly right, Vango, thank you.

 

Zebra, my TV is an LG-37LK450, as stated in the post I linked to.  (Did you read it, btw?)

Regular Advisor
zebra9
Posts: 100
Registered: ‎03-23-2012
0

Re: Anyone else having video output format detection problems?

[ Edited ]

Oki, yes i 've read it but seems overlooked some stuffs.

 

So at Auto its defaulted for me at 720p,

does this mean that the auto function will not work for movies content too?

 

If so can you link me to 24p movie to test it? will setup HDMI to Auto 1st

Also how do i know if the movie content  is 24p or something else?

WD TV Live Streaming Media Player WDBGXT0000NBK-EESN with latest firmware 1.10.13
WD My Book Essential 1TB USB 3.0 WDBACW0010HBK-EESN with firmware 1.003
LG 42LW4500 with latest firmware 04.60.36
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