3rd Player This Year!

hello all,

last saturday will be 3rd player the “FREEZES” in the middle of an MKV flie. The first tell sign is the player will not cut off with the remote. After unplugging the unit and doing a complete restart, the freezing issue continues. The player is in a well vented area by the same issue every 3 months. The good / bad thing is Best Buys will give me a new unit but no Netflix on the new units.  Can the old units be reapired?

Hello there,

Try contacting Support to see if they can help you on this matter:

http://support.wdc.com/country/index.asp?lang=en%22

Or try  this thread and add some info so we might get to the bottom of this.