Slingplayer on WDTV Live freezes and disconnects / reconnects frequently

Status: In Review
by on ‎11-07-2012 01:33 PM

Which firmware were you using?

Latest one available last week


What exactly happened?

Using Slingplayer on WDTV Live box. Connects to the Slingbox correctly, but frequently the picture freezes and no commands can be sent to the Slingbox. On occasion it disconnects without reason.


What you were doing?

Watching the Slingplayer in the Live TV App


What hardware and media were you using?

Slingplayer PRO HD with WDTV Live. Tried with various routers and connected using LAN cable. ADSL connection is 4.1Mbps or more.


Does it happen every time?

Yes. Sometimes as frequently as a few minutes to an hour or so.


Does it happen with previous firmware?

Yes. Previous hardware exhibited the fault also.


Does power cycling the unit solve it?



Does resetting to factory defaults solve it?



Have you tried this on other devices?

Tried on Slingbox.com on a computer through a web browser on the same connection and it works perfectly for hours at a time.

It's an annoying issue so would appreciate some feedback.






Status: In Review
by Moderator on ‎11-12-2012 01:10 PM
Status changed to: In Review
by on ‎01-04-2013 06:52 AM

Hi Jubei04,


any more on this. I have this same issue and don't seem to be able to find any answer.

The Live Streaming Issue Reporting is a variation of our idea exchange being used for the purpose of reporting issues with your WD TV Live Streaming Media Player.

In order to effectively report an issue you are experiencing with your WD TV, please make sure you include:

- Which firmware?
- What happened?
- What were you doing?
- Does this happen every time?
- What hardware and media were you using?
- Did this happen with previous firmware?
- Does power cycling the unit solve this?
- Does resetting to factory defaults solve this?
- Have you tried this on other devices?

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