SMP refuses to play 1080p files from the HDD USB 3.0 connected to the rear USB port

Status: Resolved
by ‎03-25-2012 04:48 AM - edited ‎04-25-2012 11:45 AM


Which firmware?  1.07.15
What happened? When I'm watching a movie 1080 from rear USB port, the video stops working, it freezes and after 20-30 seconds it unmounts the hard drive with message that says " to remove safely your hard drive". The device is still working, but to make the WD TV recognize HDD again  
What were you doing? Playback the 1080p files from the HDD USB 3.0 connected to the rear USB port I have to reboot the tv live and unplug and plug back again the HDD.
Does this happen every time? Yes ,when HDD connected to the rear USB port
What hardware and media were you using? Hardware: WD SMP (WDBGXT0000NBK-EESN, P/N:WDBGXT0000NBK-01), HDD WD 750GB NTFS USB 3.0 (WDBPCK7500ABK-EESN)

I have tried many 1080 files ,here's one of them:

General
ID                             : 1 (0x1)
Complete name                  :The Michael Schenker Group -  Live in Tokyo 2010.ts
Format                         : MPEG-TS
File size                      : 22.9 GiB
Duration                       : 1h 44mn
Overall bit rate mode          : Variable
Overall bit rate               : 31.4 Mbps
Maximum Overall bit rate       : 35.5 Mbps

Video
ID                             : 4113 (0x1011)
Menu ID                        : 1 (0x1)
Format                         : AVC
Format/Info                    : Advanced Video Codec
Format profile                 : High@L4.1
Format settings, CABAC         : Yes
Format settings, ReFrames      : 4 frames
Codec ID                       : 27
Duration                       : 1h 44mn
Bit rate mode                  : Variable
Bit rate                       : 25.2 Mbps
Maximum bit rate               : 27.0 Mbps
Width                          : 1 920 pixels
Height                         : 1 080 pixels
Display aspect ratio           : 16:9
Frame rate                     : 23.976 fps
Color space                    : YUV
Chroma subsampling             : 4:2:0
Bit depth                      : 8 bits
Scan type                      : Progressive
Bits/(Pixel*Frame)             : 0.507
Stream size                    : 18.4 GiB (80%)
Color primaries                : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics       : BT.709-5, BT.1361
Matrix coefficients            : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio
ID                             : 4352 (0x1100)
Menu ID                        : 1 (0x1)
Format                         : PCM
Format settings, Endianness    : Big
Format settings, Sign          : Signed
Muxing mode                    : Blu-ray
Codec ID                       : 128
Duration                       : 1h 44mn
Bit rate mode                  : Constant
Bit rate                       : 4 608 Kbps
Channel(s)                     : 2 channels
Channel positions              : Front: L R
Sampling rate                  : 96.0 KHz
Bit depth                      : 24 bits
Stream size                    : 3.36 GiB (15%)
Language                       : English

Did this happen with previous firmware? Yes I tried filmwares 1.04.12  , 1.05.18 , 1.06.04, 1.07.15, but the problem remains.
Does power cycling the unit solve this? No
Does resetting to factory defaults solve this? No
Have you tried this on other devices? My PC - Windows 7  & SMP from front USB port playback this files without problem.

 

I think, this happens with exactly models SMP revision 01 (P/N: WDBGXT0000NBK-01 & P/N:WDBHG70000NBK-01) I do suspect that may be a difference between models ending with "01" and "00"(revision "01" and "00"). If you could please indicate the model number (regarding the revisions: "00" or "01") in your responds. Number of the model and revision is located at the bottom of the device.
Status: Resolved
Issue resolved, firmware update 2.01.86. http://www.wdc.com/wdproducts/updates/?family=wdfwdtv_live_G3
Comments
by ‎04-12-2012 06:44 AM - edited ‎04-18-2012 02:16 AM

I think, this happens with exactly European model SMP revision 01 (P/N: WDBGXT0000NBK-01)

Please specify the SMP model in replies, One of this models: (P/N:WDBHG70000NBK-00, P/N:WDBHG70000NBK-01, P/N:WDBGXT0000NBK-00, P/N:WDBGXT0000NBK-01).

by on ‎04-14-2012 10:18 AM

I have the same problem. It is impossible to watch movies from disk connected to the rear USB port and I need a full reboot to make it working again. SMP Model P/N: WDBGXT0000NBK-01. Hard disk 2,5" WD Elements 1TB USB 3.0

by on ‎04-15-2012 05:01 AM

My player freezes up as well, it really annoys me. I did not buy this machine just to sit on this bloody forum. As we speak i'm trying to play a 1080p movie from the front USB slot. Offcourse it freezes. If i now try to play it again (or a different one) that orange arrow keeps spinning. WHAT TO DO?

 

I wish i never bought thiqs piece of **bleep**! pardon my frenche

by ‎04-16-2012 01:20 AM - edited ‎04-16-2012 01:28 AM

Update:My model SMP P/N: WDBGXT0000NBK-01

by on ‎04-17-2012 09:39 PM

MMh, that could be the difference, I have no issues with an US model.

by on ‎04-20-2012 06:18 AM

This happens to me ALL THE TIME also. I have a 3 TB Mybook drive connected to the rear usb port. It seems to happen with only certain video files, but it happens frequently- I'd say about 50% of my videos will freeze at some point. To unfreeze the machine, I literally have to unplug the WDTV and unplug the hard drive which is stuck spinning endlessly. Reboot. If I resume that movie, it'll freeze again in usually 5 - 20 minutes. It's very frustrating because the solution is to hook my computer up to the TV, because I know my computer will play it flawlessly. But I shouldn't have to do that.. the format is listed as supported on the box.

by ‎04-21-2012 02:10 PM - edited ‎04-25-2012 11:36 AM

I do suspect that may be a difference between models ending with "01" and "00"(revision "01" and "00").
Kindly awaiting your assistance. If you could please indicate the model number (regarding the revisions: "00" or "01") in your responds. I will certainly appreciate it.
Described in details here:

http://community.wdc.com/t5/WD-TV-Live-Streaming-Discussions/Intention-to-finalize-a-rear-USB-port-i...

by on ‎04-22-2012 11:42 AM
I have the exact same problem and my SMP P/N is: WDBGXT0000NBK-01
by on ‎04-25-2012 05:30 PM

I have experience similar issue like this, device suddenly stopped during movie playback. 

I'm not sure if it is file type-specific, but so far I've been experience with 1080p files. 

As storage device i'm using WD my book essential 2Tb (USB 3.0) attached on rear usb, very ironic since those device are from the same brand.. :smileysad:. Really, really dissapointed about this, I hope WD side figure out the solution regarding this issue and release their improvement F/W. 

by ‎05-02-2012 06:47 AM - edited ‎05-02-2012 06:50 AM

I have the exact same problem. My SMP P/N is: WDBGXT0000NBK-01 and it is connected thru wired 100Mbps home network with a shared network drive (PC, Sata 3 HDD, 2TB WD Green). Every 1080p with around 30 Mbps bit rate freezes. This is unacceptable!


Announcements
The Live Streaming Issue Reporting is a variation of our idea exchange being used for the purpose of reporting issues with your WD TV Live Streaming Media Player.

In order to effectively report an issue you are experiencing with your WD TV, please make sure you include:

- Which firmware?
- What happened?
- What were you doing?
- Does this happen every time?
- What hardware and media were you using?
- Did this happen with previous firmware?
- Does power cycling the unit solve this?
- Does resetting to factory defaults solve this?
- Have you tried this on other devices?

Our goal is to try to address the issues that are the most important to you. Use the kudos arrow to say "Me too!" if you see an issue that affects you.

Issue Statuses explained here.
Issue Statuses
Top Kudoed Authors
Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines
Copyright © 2001 - 2013 Western Digital Corporation, All rights reserved. | Trademarks | Privacy | Terms of Service | Terms of Use | Copyright | Contact WD