SMP refuses to play 1080p files from the HDD USB 3.0 connected to the rear USB port

[#1]

Which firmware?  1.07.15
What happened? When I'm watching a movie 1080 from rear USB port, the video stops working, it freezes and after 20-30 seconds it unmounts the hard drive with message that says " to remove safely your hard drive". The device is still working, but to make the WD TV recognize HDD again  
What were you doing? Playback the 1080p files from the HDD USB 3.0 connected to the rear USB port I have to reboot the tv live and unplug and plug back again the HDD.
Does this happen every time? Yes ,when HDD connected to the rear USB port
What hardware and media were you using? Hardware: WD SMP (WDBGXT0000NBK-EESN, P/N:WDBGXT0000NBK-01), HDD WD 750GB NTFS USB 3.0 (WDBPCK7500ABK-EESN)

I have tried many 1080 files ,here's one of them:

General
ID                             : 1 (0x1)
Complete name                  :The Michael Schenker Group -  Live in Tokyo 2010.ts
Format                         : MPEG-TS
File size                      : 22.9 GiB
Duration                       : 1h 44mn
Overall bit rate mode          : Variable
Overall bit rate               : 31.4 Mbps
Maximum Overall bit rate       : 35.5 Mbps

Video
ID                             : 4113 (0x1011)
Menu ID                        : 1 (0x1)
Format                         : AVC
Format/Info                    : Advanced Video Codec
Format profile                 : High@L4.1
Format settings, CABAC         : Yes
Format settings, ReFrames      : 4 frames
Codec ID                       : 27
Duration                       : 1h 44mn
Bit rate mode                  : Variable
Bit rate                       : 25.2 Mbps
Maximum bit rate               : 27.0 Mbps
Width                          : 1 920 pixels
Height                         : 1 080 pixels
Display aspect ratio           : 16:9
Frame rate                     : 23.976 fps
Color space                    : YUV
Chroma subsampling             : 4:2:0
Bit depth                      : 8 bits
Scan type                      : Progressive
Bits/(Pixel*Frame)             : 0.507
Stream size                    : 18.4 GiB (80%)
Color primaries                : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics       : BT.709-5, BT.1361
Matrix coefficients            : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio
ID                             : 4352 (0x1100)
Menu ID                        : 1 (0x1)
Format                         : PCM
Format settings, Endianness    : Big
Format settings, Sign          : Signed
Muxing mode                    : Blu-ray
Codec ID                       : 128
Duration                       : 1h 44mn
Bit rate mode                  : Constant
Bit rate                       : 4 608 Kbps
Channel(s)                     : 2 channels
Channel positions              : Front: L R
Sampling rate                  : 96.0 KHz
Bit depth                      : 24 bits
Stream size                    : 3.36 GiB (15%)
Language                       : English

Did this happen with previous firmware? Yes I tried filmwares 1.04.12  , 1.05.18 , 1.06.04, 1.07.15, but the problem remains.
Does power cycling the unit solve this? No
Does resetting to factory defaults solve this? No
Have you tried this on other devices? My PC - Windows 7  & SMP from front USB port playback this files without problem.

I think, this happens with exactly models SMP revision 01 (P/N: WDBGXT0000NBK-01 & P/N:WDBHG70000NBK-01) I do suspect that may be a difference between models ending with "01" and "00"(revision "01" and "00"). If you could please indicate the model number (regarding the revisions: "00" or "01") in your responds. Number of the model and revision is located at the bottom of the device.

[#2]

I think, this happens with exactly models SMP revision 01 (P/N: WDBGXT0000NBK-01 & P/N:WDBHG70000NBK-01) I do suspect that may be a difference between models ending with "01" and "00"(revision "01" and "00"). If you could please indicate the model number (regarding the revisions: "00" or "01") in your responds. Number of the model and revision is located at the bottom of the device.

[#3]

  I have the same problem.

1080p files more than 18 GB picture freezes on disc with USB 3.0  connected to the rear USB port.

The same files are played without any problems from the front USB port.

 WD TV LIVE SMP and WD Elements USB 3.0 1 TB took part in the experiments.

Update: I have SMP model PN WDBGXT0000NBK-01

[#4]

Same problem here:

when USB 3.0 in rear port , the movie plays with stuttering.

when in front usb, the movie plays fine.

same hd in usb 2.0 case, there is no problem when connected to rear or front port!

sorry for my english, i'm german.

[#5]

I have the exact same problem with the WD SMP. I planned to use the rear USB port for hard drive and the front port for USB stick.
But rear USB port refuses to work correct with my disk USB 3.0 Transcend 750 GB.

[#6]

Hi, I have recently purchased WD TV Live Streaming Player and two HDD WD USB 3.0. I'm experiencing exactly the similar problems with the rear USB 3.0 plug. I'm strongly disappointed... What happened to the so long time respected by me Company WD...? Did you occasinally hire a low-educated engineer-designer...? I've been using a WD TV Live player for few years with not even a one claim. So, as I understand, the problem rests in this new hi-speed interface USB3.0. But why only the back plug? Would you consider an e-SATA interface in future...? Anyway, my question is: are you going to fix your firmware...? In other words, should I wait for your driver errors correction, or just return the product to the WD seller...? With respect, Dr_Slava

[#7]

Again I've been connecting my HDD to the rear USB port and found out, than not only the files 1080p, but also files mkv 720p start playing for a few minutes and then the device keeps freezing. After ejecting the HDD I found that there is no folder .wd_tv

[#8]

I just purhaced this device today and have exactly the same issue.. I use latest firmware Release 1.07.18 (4/4/2012)

I thinked that my HDD is broken[My Book Essential 3.0, WDBACW0010HBK-EESN] or not compabible with this device, and wasted all day in attepmt to figure what's wrong.

Currenly i've placed it in front USB port and looks like got some improvment,

but dunno yet, need more time to test it..

So it looks to be firmware bug or...? 

[#9]

Similar problems with rear USB port

http://community.wdc.com/t5/WD-TV-Live-Streaming-Issue/Loses-connection-to-USB-HDD/idc-p/368213#M157...

http://community.wdc.com/t5/WD-TV-Live-Streaming-Issue/Hard-Drive-Quits-Like-it-Gets-an-Eject-Signal...

http://community.wdc.com/t5/WD-TV-Live-Streaming-Issue/USB-disk-unmounts-after-HD-video-freeze-audio...

http://community.wdc.com/t5/WD-TV-Live-Streaming-Discussions/are-the-usb-ports-different/td-p/319299...

[#10]

Ok, but is there solution for this?

Does WD support is working over this issue to fix it?

Thanks

[#11]

Fix how? As mentioned in the other threads my 1 TB USB3 worked flawlessly when attached to the back port. There seems to be some kind of incompatibility between the drive you're using and the SMP.