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Occasional Advisor
TMACD
Posts: 11
Registered: ‎04-30-2012
0

Constant Issue with WDTV Player (Freezing, Slow Loads)

I sincerely hope someone can help me. 

 

Previously, my WDTV Live player seemed to work flawlessly.  I have an external HDD connected to it to stream movies.

 

Multiple times a day, my unit freezes.  This can happen at any time.  When moving from folder to folder, file to file, etc.  Often times, I press a button on the remote and it can be 30-40 seconds before it responds.  I have put new batteries in the remote and received the same results.

 

My unit is in an area where air flow is plentiful and a cool area as well.

 

I constantly lose connection to my external HDD and need to disconnect power to the player itself as depressing the reset button does nothing, 

 

Then I often need to disconnect my HDD, plug it into my PC, delete the HDTV folder, reconnect to WD player and wait 10-20 minutes for it to Compile Library and Get Content Info.

 

Often the player freezes at a black screen with the load arrowl.

 

Tonight, a file from a flash drive connected to the player would not play, instead it was 10 minutes of the black screen with arrow.

 

I disconnected the drive, plugged it into my PC and the film plays fine.

 

I have tried restarting the player and still receive the same results.

 

Often times it freezes on Netflix as well.  Again, reset does nothing, so I disconnect power which causes my HDD to not show upon restart and on and on....

 

ANy ideas here?  Is this a bad unit?  I am running the newest firmware.

 

 

 

 

Honored Contributor
Alucardx23
Posts: 4,266
Registered: ‎01-14-2012
0

Re: Constant Issue with WDTV Player (Freezing, Slow Loads)

Try rolling the firmware to a previous version and then install the latest version again. 

 

http://wdc.custhelp.com/app/answers/detail/a_id/5860/session/L3RpbWUvMTM0MDU3NTQ3MS9zaWQvc3NTWWZ2X2s...

Click the Kudos star to say thank you for helpful posts and be sure to come back and 'Accept as Solution' under options for the post that solved your issue.
Advisor
Yorick
Posts: 18
Registered: ‎11-08-2011
0

Re: Constant Issue with WDTV Player (Freezing, Slow Loads)

[ Edited ]

If you HD is USB 3.0, look at this Rear USB Port

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