06-23-2012 10:11 PM
I sincerely hope someone can help me.
Previously, my WDTV Live player seemed to work flawlessly. I have an external HDD connected to it to stream movies.
Multiple times a day, my unit freezes. This can happen at any time. When moving from folder to folder, file to file, etc. Often times, I press a button on the remote and it can be 30-40 seconds before it responds. I have put new batteries in the remote and received the same results.
My unit is in an area where air flow is plentiful and a cool area as well.
I constantly lose connection to my external HDD and need to disconnect power to the player itself as depressing the reset button does nothing,
Then I often need to disconnect my HDD, plug it into my PC, delete the HDTV folder, reconnect to WD player and wait 10-20 minutes for it to Compile Library and Get Content Info.
Often the player freezes at a black screen with the load arrowl.
Tonight, a file from a flash drive connected to the player would not play, instead it was 10 minutes of the black screen with arrow.
I disconnected the drive, plugged it into my PC and the film plays fine.
I have tried restarting the player and still receive the same results.
Often times it freezes on Netflix as well. Again, reset does nothing, so I disconnect power which causes my HDD to not show upon restart and on and on....
ANy ideas here? Is this a bad unit? I am running the newest firmware.
06-24-2012 03:05 PM
Try rolling the firmware to a previous version and then install the latest version again.