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Occasional Advisor
sedatcorbaci
Posts: 10
Registered: ‎01-22-2011
0

wd live mkv hang problem

I have a wd live bought two weeks ago. I ugraded its firmware to 1.04.17 as soon as I get it. At first divx files-480p- played well. But when I tried some 720p or 1080p mkv movies I encountered some hang. The only solution I found is to restart movie and skip that specific second causes hang. First I thought that is related with my external driver. I formatted it but after format the movie still hanged on that spesific second.  I'm not sure but I don't think its related with movie because I encountered these hang in every mkv files one or more times. Hangs always occures specific scenes on mkv movies.

 What can be the reason for this ? What can do to find and fix the problem.

Occasional Advisor
sedatcorbaci
Posts: 10
Registered: ‎01-22-2011
0

Re: wd live mkv hang problem

After some research and a couple of hour try  i found that it is completely related to well known mkv header compression issue. I tried to muxe mkvs with mkvtoolnix-4.0.0 but it causes some synronization issue between audio and video. I will continue to search an exact solution until a proper firmware update.

Honored Contributor
richUK
Posts: 6,733
Registered: ‎12-09-2009
0

Re: wd live mkv hang problem

If it is to do with the header compression then they should work with the latest firmware.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
WDTV Live Streaming; WDTV Live; WD Live Hub; My Book Live. Running Windows XP on a PC / Laptop.
Occasional Advisor
sedatcorbaci
Posts: 10
Registered: ‎01-22-2011
0

Re: wd live mkv hang problem

well I have 1.04.17  firmware but they don't work. I tried remuxe with version 4.0.0 and 4.4.0 with no compression  options but it didn't work as ı expected. There is really terrible sound synronization problem with remuxe. Any idea or any suggestion to find the problem will be really appreciated.

Occasional Advisor
sedatcorbaci
Posts: 10
Registered: ‎01-22-2011
0

Re: wd live mkv hang problem

I noticed that I couldn't watch any mkv from start to finish without problem. All mkv files hangs in some point. Also it doesn't matter it is 720p or 1080p. I added a media info from one of my mkv files.

 

mediainfo.JPG

Occasional Advisor
sedatcorbaci
Posts: 10
Registered: ‎01-22-2011
0

Re: wd live mkv hang problem

and another one it hangs in almost every minutes.

mediainfo2.JPG

Occasional Advisor
sedatcorbaci
Posts: 10
Registered: ‎01-22-2011
0

Re: wd live mkv hang problem

I can watch avi files without any trouble. Should I try by downgrading my firmware to previous one ?

Occasional Advisor
sedatcorbaci
Posts: 10
Registered: ‎01-22-2011
0

Re: wd live mkv hang problem

or should i return my box :smileywink:

Honored Contributor
PixelPower
Posts: 1,858
Registered: ‎01-01-2010
0

Re: wd live mkv hang problem

Some people have commented that network share speed has decreased in the newer firmwares, which increases the chance of stuttering when playing HD media.

 

How are you connecting to your media:  Wifi?  Network cable? Directly attached storage?

 

If via wifi or network cable, try putting one of the HD files onto a USB flash drive or external HDD, plugging it into the Live and playing it that way.  If it plays smoothly, you know it's network speed at fault, not the files.

 

Something else to consider is a 3-stage reset: that's a Factory reset, followed by resetting using the side button, then power cycling by pulling the plug for 10 mins.

 

The unit will reboot after the factory reset (Settings > System).  Once it reboots, then perform the side-button reset.  It'll reboot.  Once it boots back up fully, pull the plug and wait.

 

Plug it back in and try playing the problematic media again.

 

 

 

 

Grant
WD TV Live SMP :: WD TV Live Hub :: WD Livewire :: WD MyBookLive 1TB
Occasional Advisor
sedatcorbaci
Posts: 10
Registered: ‎01-22-2011
0

Re: wd live mkv hang problem

I am using directly attached storage. As I said before i tried formatting drive but it doesn't work either.

I will try 3-stage reset but I don't get how it can be a solution or what it is good for.

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