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Frequent Advisor
Vidfreek
Posts: 26
Registered: ‎07-02-2010
0

WDTV Live Plus, Netflix connect problems

Well I just got the Live Plus a couple of weeks ago, everythings been working fine but all of a sudden my Netflix cant connect anymore, I dont even get into my instant queue at all, it just says "cannot connect to Netflix" and has the options to try again or cancel and it lists the device support site, I saw the post about resetting the WDTV to its defaults and de-authorizing the device on Netflix's site.  I did both of these things and now I cant even get a code from the WDTV to re-authorize it, I just get the same message as soon as Netflix loads.  Nothing I've done works so far and I'm not sure what the issue is, Netflix works great on my Xbox 360 and my PS3, so its not a network issue, I can see all my shares and access anything on my network fine, but Netflix is not working at all anymore....

 

Any ideas/help would be appreciated, its not a huge deal because I have other ways of playing my Netflix streaming, but I got this because it could do everything in one box and now Netflix has just stopped loading all together and I cant connect anymore :smileysad: 

Honored Contributor
richUK
Posts: 6,736
Registered: ‎12-09-2009
0

Re: WDTV Live Plus, Netflix connect problems

I assume that you have re-entered your network settings after your reset and you have checked that you can access other internet sites such as youtube.

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WDTV Live Streaming; WDTV Live; WD Live Hub; My Book Live. Running Windows XP on a PC / Laptop.
Frequent Advisor
Vidfreek
Posts: 26
Registered: ‎07-02-2010
0

Re: WDTV Live Plus, Netflix connect problems

Yep, all works great, Pandora, Youtube, all my network shares....Netflix as soon as it tries to load just errors out...it wont generate a code for me anymore, streaming works on all my other devices.....wonder if the box went bad already

Honored Contributor
richUK
Posts: 6,736
Registered: ‎12-09-2009
0

Re: WDTV Live Plus, Netflix connect problems

I live in the UK and cannot get Netflix so I really can't help but I am sure somebody else will be up soon with better advice. Meanwhile my replying will keep your post at the top.

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WDTV Live Streaming; WDTV Live; WD Live Hub; My Book Live. Running Windows XP on a PC / Laptop.
Frequent Advisor
Vidfreek
Posts: 26
Registered: ‎07-02-2010
0

Re: WDTV Live Plus, Netflix connect problems

Well thanks for that, I'm thinking the box went bad already, hard reset with the outside button does not work either, Netflix just cant load at all anymore and I wonder if its something with the copyright chip thats in this thing, cant think of any other reason why everything else works and just Netflix doesnt, probably gonna have to send it back to Amazon, I sent in a direct email to WD to see what they say, shame I will have to wait till next week for a reply probably :smileysad:

Honored Contributor
richUK
Posts: 6,736
Registered: ‎12-09-2009
0

Re: WDTV Live Plus, Netflix connect problems

I did note that with PS3 this type of error was to do with internal date and time. However as there is no way of changing that in the wdtv then it is of no help.

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WDTV Live Streaming; WDTV Live; WD Live Hub; My Book Live. Running Windows XP on a PC / Laptop.
Frequent Advisor
Vidfreek
Posts: 26
Registered: ‎07-02-2010
0

Re: WDTV Live Plus, Netflix connect problems

Yeah I read about all of that and the PS3, the date fixed that on almost everyone's that had that problem....but yes the WDTV has no way of checking the internal time, so if it went off and needs reset one cannot do this to fix the problem, none of the other services on the box require a proper date and time, so that could very well be the issue and could be fixed in a firmware update

Frequent Advisor
Vidfreek
Posts: 26
Registered: ‎07-02-2010
0

Re: WDTV Live Plus, Netflix connect problems

Still hoping someone looks at this, this is a whole new problem that no one else seems to be having....definitely an issue with the Live Plus box itself, cannot find out ANY information on this issue

Occasional Visitor
samhell
Posts: 4
Registered: ‎07-04-2010
0

Re: WDTV Live Plus, Netflix connect problems

Same problem here... In fact, thats what I came to this forum in search of...   I've had this device for a couple weeks and the first few times I tried Netflix it worked fine, although a little slow to navigate.  Streaming worked great though (my internet is 30 mbps down).  The past few days though it starts to show the menus and list movies but then just times out and gives the cannot connect to neflix error message.  Youtube works fine, my NAS works fine, everything else seems ok... just not Netflix.  I have an original WDTV, then got the Live because I was told it would be upgraded to support Netflix...that never happened, so now I got the live Plus and it doesn't work right.  I think I'm still within the limit to return it...

 

Part of my day job is network engineering so its definately not a local LAN problem.  My Xbox 360 works with Netflix just fine so its definately not an ISP filtering problem...

Frequent Advisor
Vidfreek
Posts: 26
Registered: ‎07-02-2010
0

Re: WDTV Live Plus, Netflix connect problems

Yeah it definitely seems like its a problem with the Netflix app on the Live Plus or something, nothing else is having an issue, I would imagine this would have some issues as there arent many media boxes like this that natively support Netflix besides the Roku (which was the first and probably the best dedicated netflix box), so I'm thinking some kinks need worked out somewhere, if its a time related issue, the PS3 has been known to do this exact thing when the time or date is wrong, thats something that needs addressed in a firmware update....since its the holiday I still havent got a response yet, but hopefully tomorrow I'll hear something from them about this problem, there seems to be a lot of Netflix related issues with the Live Plus so far

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