Hello.
I recommend that you try to update the firmware on your media player and also try to reset it to factory defaults.
Please click on the following link in order to get instructions on how to reset it: http://wdc.custhelp.com/app/answers/detail/a_id/9774
Please click on the following link in order to get instructions on how to update to the latest firmware: http://www.wdc.com/wdproducts/updates/?family=wdfwdtv_liveplus
