WD TV Live is hanging on the courtesy screen

WD TV Live is hanging on the courtesy screen (the night / space scene and the WD logo). The white power light is on - not flashing.

I have tried the reset button, pressing in for 10 seconds + whilst in a state of hanging and when switching on but it is not doing anything.

Suggestions much appreciated.

Dom

If you want a reset its just a few seconds and then release, not 10 seconds.

Have you removed power and waited for a few minutes before reconnecting.

Remove all usb items etc from the player.

Have you recently updated the firmware.

If you are connecting via HDMI have you tried the composite output (as a test) using the WD supplied lead.

Which player do you have, is the old Live or the newer Live streaming.

Thanks for the quick reply Rich.

I tried the reccomended but no luck.

The model name is: WD TV Live Streaming Media Player - WDBGXT0000NBK-UESN

 

I have not updated the firm ware recently, though I did try operating it with the WD iPhone APP.

Dom