WD TV Live doesn't play MKV

Hello everybody,

My WD TV Live refuses to play one particular mkv file. I know the issue with MKVMERGE > Version 4.0 so I remuxed the file with 4.0 version but it didn’t solve the problem.

Can anyone have a look to the MediaInfo log below and just let me know what’s wrong with this video ?

Many thx.

Général
Unique ID : 203656955305705776204859171972254525962 (0x9936E721DF4A489494E3D27510E3EA0A)
Complete name : C:\Users\Paky\Videos\Films\La Planète des Singes 2_Original.mkv
Format : Matroska
Format version : Version 2
File size : 9,34 Gio
Duration : 1h 59mn
Overall bit rate mode : Variable
Overall bit rate : 11,1 Mb/s
Movie name : Planet of the Apes / 2001 / 1080p HDZ BD-Rip
Encoded date : UTC 2010-07-31 12:44:22
Writing application : mkvmerge v4.2.0 ('No Talking') built on Jul 28 2010 18:38:23
Writing library : libebml v1.0.0 + libmatroska v1.0.0
Attachment : Yes
Vidéo
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Oui
Format settings, ReFrames : 5 images
Muxing mode : Header stripping
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 59mn
Bit rate : 8 604 Kbps
Width : 1 920 pixels
Height : 816 pixels
Display aspect ratio : 2,35:1
Frame rate : 23,976 Im/s
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressif
Bits/(Pixel*Frame) : 0.229
Stream size : 7,21 Gio (77%)
Title : x264 CRF 19 High@L4.1 by HDZ @6 506 Kbps
Writing library : x264 core 100 r1659kMod 57b2e56
Encoding settings : cabac=1 / ref=5 / deblock=1:-3:-3 / analyse=0x3:0x113 / me=umh / subme=10 / psy=1 / psy_rd=1.00:0.25 / mixed_ref=1 / me_range=64 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=6,6 / fast_pskip=0 / chroma_qp_offset=-4 / threads=6 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / constrained_intra=0 / bframes=5 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=250 / rc=crf / mbtree=1 / crf=19.0000 / qcomp=0.75 / qpmin=10 / qpmax=51 / qpstep=4 / vbv_maxrate=38000 / vbv_bufsize=30000 / crf_max=21.0 / ip_ratio=1.10 / aq=2:0.50 / nal_hrd=none
Audio #1
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Format profile : MA / Core
Muxing mode : Header stripping
Codec ID : A_DTS
Duration : 1h 59mn
Bit rate mode : Variable
Bit rate : 1 561 Kbps / 1 510 Kbps
Channel(s) : 6 canaux
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48,0 KHz
Bit depth : 24 bits
Compression mode : Sans perte / Lossy
Title : DTS-HD Master Audio 5.1 / 48 kHz / 3879 kbps / 24-bit English
Audio #2
ID : 3
Format : DTS
Format/Info : Digital Theater Systems
Muxing mode : Header stripping
Codec ID : A_DTS
Duration : 1h 59mn
Bit rate mode : Constant
Bit rate : 755 Kbps
Channel(s) : 6 canaux
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48,0 KHz
Bit depth : 24 bits
Compression mode : Avec perte
Stream size : 647 Mio (7%)
Title : DTS 5.1 / 48 kHz / 768 kbps / 24-bit Français
Language : Français
Texte #1
ID : 4
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Title : Français Complets
Language : Français
Texte #2
ID : 5
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Title : Français Forcés
Language : Français
Texte #3
ID : 6
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Title : English Full
Menu
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00:03:16.530 : en:00:03:16.530
00:06:03.863 : en:00:06:03.863
00:10:20.453 : en:00:10:20.453
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01:32:54.819 : en:01:32:54.819
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01:42:10.166 : en:01:42:10.166
01:45:33.494 : en:01:45:33.494
01:50:14.691 : en:01:50:14.691
01:52:54.768 : en:01:52:54.768

I don’t see any issues with it…  However, note that the MKVMerge 4.0 thing is no longer a concern.  The issue you’re talking about is Header Stripping, and that was fixed a LONG time ago.

Playing the mkv on my PC is ok but when I try to play it on WD TV Live I get the message that says the player can read that file format. (???)

Regarding to the MkvMerge issue, I use to remux some mkv files with MKVMerge 4.0 because I still have some troubles playing them, although the player has the last updated firmware (1.66.15_V).

Thanks for replying anyway.

Latest official is 1.06.15, header compression got fixed in 1.03.43. MKVToolnix is on 5.2.0 an has compression default to off for quite some time now.