I agree that Western Digital have been very quiet about the problems and that there could be a lot more support. However if you had properly researched the product you would have found out its limitations. The instruction manual is online and you would have found there was no GOTO etc
I don’t understand your comment about the ‘size’ of the unit… Its modern electronics and the size really has no relationship to it being able to play HD. The USB sockets are no different to any other USB sockets on computers etc. so why should they fall out. Again USB sockets are designed for constant replacing but if you are worried simply use a short extension lead and plug into that instead. The phono plugs for the TV are standard devices and I have never had any problem with this type of plug which has been used for years.
I understand your disappointment with the unit but lets not be too picky.
