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Occasional Collector
kmich
Posts: 3
Registered: ‎02-16-2012
0

Not playing some MKV files (wd tv hd media player generation 1)

[ Edited ]

Hallo everybody.

Suddenly, after 5 years that I have the player, I have the same problem with the other colleagues.  Some MKV files play fine, while some other do not play when selected. i.e the time bar shows as 00:00:00/00:00:00, and fails. 
After the WD fails to play a file, it does not play any other file (that used to play before) unless I do a factory reset.

 
I reed in FAQ 4 (Playback Issues) H & I  that firmware 1.03.49 solves the problem. But I have wd tv hd media player (generation 1), so I cannot download firmware 1.03.49. The last firmware I can download is 1.03.01 and I have downloaded it already but the problem is still here. What else can I do?

 

Thanks in advance.

 

Honored Contributor
Alucardx23
Posts: 4,266
Registered: ‎01-14-2012
0

Re: Not playing some MKV files (wd tv hd media player generation 1)

[ Edited ]

Im curious, did the problem started to happend with new MKV videos. Or some of the old ones that used to play fine are also giving you problems?

Click the Kudos star to say thank you for helpful posts and be sure to come back and 'Accept as Solution' under options for the post that solved your issue.
Honored Contributor
richUK
Posts: 6,739
Registered: ‎12-09-2009
0

Re: Not playing some MKV files (wd tv hd media player generation 1)

The files probably have 'header removal compression' which your player cannot cope with. You need to run them through mkvmerge with the compression turned off. It's very easy and it does not take long.

 

http://www.bunkus.org/videotools/mkvtoolnix/faq.html#header_removal_compression

 

mkvtoolnix

 

http://www.bunkus.org/videotools/mkvtoolnix/downloads.html

 

When running mkvmerge, go to file / options and tick box at bottom of list which says Disable header removal compression etc. Add your mkv and then press remux, within seconds or minutes a new file will be made without header removal compression.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
WDTV Live Streaming; WDTV Live; WD Live Hub; My Book Live. Running Windows XP on a PC / Laptop.
Occasional Collector
kmich
Posts: 3
Registered: ‎02-16-2012
0

Re: Not playing some MKV files (wd tv hd media player generation 1)

I will try your solution, thanks anyway. I have to say that it is very annoying and WD has to fix it for generation 1 too.

Occasional Collector
kmich
Posts: 3
Registered: ‎02-16-2012
0

Re: Not playing some MKV files (wd tv hd media player generation 1)

Files that do not play first time, do not play any time. Those that play first time play again. 

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