My WD Live does not recognize my Passport 2TB

I just bought a new passport 2TB.

When i connect it to WD Live it stays “scanning” forever… hours and never finish.

Thanks in advance

You say it does not recognise the drive but then you say its scanning it. Can you connect to the drive and see your files by selecting local storage.

it keeps scanning forever never finish and i cannot see it in my storage.

I tried with a 1TB passport and works well only 2TB is not working

anyone that can help me… I read in another thread a reommendation to format the disk bc the original formatting not compatible with the wd live… is that correct ???