My wd tv media player gets stuck. it does not react to the remote control instructions

Holas Marcos, creo que eres latini, no?, bueno la cuestión es que tengo un WD TV LIVE y se me ha presentado el problema quequeda bloqueado, no me da imagen al tv y no lee el disco externo. El ledque indica que está encendido permanece prendido, según el manual debo darle reset pero no me funciona el procedimiento. Te agradezco si me puedes ayudar

[translated google]

Hello Mark, I think you’re Latin, right?  Well the point is that I have a WD LIVE TV and it’s presenting the problem that it’s locked, no tv picture and it does not read the external disk. The LED is lit indicating that stays on, according to the manual, I should be able to reset it but the procedure doesn’t work. I’d appreciate it if you could help.