Firmware 3.03.13 - OLD BUG - Cover art doesn´t show on DVD structured folder

Status: In Review
by ‎03-02-2012 07:11 AM - edited ‎03-07-2012 07:41 AM

Which firmware?

Firmware 3.03.13


What happened?

When using Media Library,
DVDRip with DVD structured folders (Name\Video_ts)  after Get Info lookup,

shows only xml-info and backgrounds
while Cover art is not shown.


What were you doing?

I was getting info for the DVD.


Does this happen every time?



What hardware and media were you using?

WD TV Live Hub, built in HDD.

Did this happen with previous firmware?

Bug first showed up in firmware 3.00.28
it was in 3.01.19
and its in 3.03.13


Does power cycling the unit solve this?



Does resetting to factory defaults solve this?


Have you tried this on other devices?

Yes. Bug was eviden on my friends WD Tv Live Hub too.

Status: In Review
by on ‎03-02-2012 07:19 AM

They will just call this a dupe ?

by on ‎03-02-2012 08:35 AM
It won't make any difference. 1st link still shows status as new even though it was created last December and the second link status is More info needed. There could be 1000 kudos and WD would most likely ignore that too. As long as their cash cow rake in money, they could not care less what this community want changed in the FW. What the point of making suggestions if they wont even acknowledged them.
by on ‎03-04-2012 01:03 AM
@WD FIX this plz !!!
by Moderator on ‎03-04-2012 09:56 AM
Status changed to: More Info Needed
Please edit your post to add the missing information while adhering to the specified guidelines on the right panel in order for this issue to proceed from "More Info Needed" to "In Review". This Issue shall remain frozen until this has been done. Regards, Jubei04.
by Moderator on ‎03-07-2012 12:36 PM
Status changed to: In Review
by on ‎03-09-2012 02:09 AM
Try to rename folder name video_ts to video ts, so replace underscore by space.
by on ‎03-15-2012 11:41 AM



Move all files from VIDEO_TS to the main movie folder e.g :


moviename /  VTS_01_1, VTS_01_2, VIDEO_TS.BUP ...


Remove Folders AUDIO_TS and VIDEO_TS


Reload movie info



works on firmware 3.03.13


by ‎03-15-2012 01:05 PM - edited ‎03-15-2012 01:07 PM

Just to clarify when using folders and you want a thumb to a folder you have to put the jpg inside that folder and name it as folder not the movie name. Or rename the metathumb to folder

by on ‎03-16-2012 01:49 AM

my folder structure:


videos/   Action                                     <---       folders


                Anime          / Anime.jpg      <---        thumb for anime folder

                                        Movie1           <---        dvd structure movie, does not appear as a folder


                                        Movie3          / .VTS_01_1.backdrop





                                                                 VTS_01_1.metathumb          <--- thumbnail for movie3





hope it is understandable

The Live Hub Issue Reporting is a variation of our idea exchange being used for the purpose of reporting issues with your WD TV Live Hub Media Player.

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- Which firmware?
- What happened?
- What were you doing?
- Does this happen every time?
- What hardware and media were you using?
- Did this happen with previous firmware?
- Does power cycling the unit solve this?
- Does resetting to factory defaults solve this?
- Have you tried this on other devices?

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