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Senior Member
stelliesto
Posts: 3
Registered: ‎11-26-2011
0

WD TV Live Hub freezes/stops playing

[ Edited ]

Hello

 

I have my media files (mostly mkv) on my WD My Book Essential external USB drive and while playing a media file the playback suddenly stops/freezes. It happens very randomly 2 or 3 times during a normal movie. My possibilites are to press "Stop" on the remote and resume the movie. When the movie stops playing the HD indicator on the "My Book" stops flashing.

 

It has happened with three different movies.

 

Any suggestions how to fix this issue?

 

 

Respected Contributor
cuernudo
Posts: 726
Registered: ‎11-03-2011
0

Re: WD TV Live Hub freezes/stops playing

This happens only with your MKV movies or with all your movies? Also, when you are not reading from you external drive, the HD indicator it suppose to stop flashing, it is normal.

 

 

Senior Member
stelliesto
Posts: 3
Registered: ‎11-26-2011
0

Re: WD TV Live Hub freezes/stops playing

I only have MKV movies. No problem when playing on the internal drive on the WD TV LIVE HUB. I'm talking about the HD indicator on the My Book External drive.

Visitor
remusxp4u
Posts: 3
Registered: ‎08-31-2011
0

Re: WD TV Live Hub freezes/stops playing

Same problem here. I had an wdmybook essential and even bought another external hdd wd. The problem is like before. It seems that the problem came from the mediaplayer. I played the same movie with another mediaplayer and everything was ok. So we are waiting for a new firmware that will fix the problem

Occasional Visitor
5miguel
Posts: 1
Registered: ‎01-23-2012
0

Re: WD TV Live Hub freezes/stops playing

I have the same problem. It freezes with the 3 formats that I have (mkv, Avi and Mvi). Got it for Christmas and bought a WD External drive that I plug into it.
Advisor
Californication
Posts: 17
Registered: ‎03-03-2012
0

Re: WD TV Live Hub freezes/stops playing

Hello

 

I have my media files (mostly mkv) on my WD My Book Essential external USB drive and while playing a media file the playback suddenly stops/freezes. It happens very randomly 3 or 4 times during a normal movie. My possibilites are to press "Stop" on the remote and resume the movie, or wait until movie restarts playing. When the movie stops playing the HD indicator on the "My Book" stops flashing. It seems to be a FW problem, because with latest happens more frequently.

 

Only happens with external HDD, never with internal.

Advisor
Californication
Posts: 17
Registered: ‎03-03-2012
0

Re: WD TV Live Hub freezes/stops playing

Hi!

 

Has anybody found a solution for this problem?? :smileysad:

Advisor
Californication
Posts: 17
Registered: ‎03-03-2012
0

Re: WD TV Live Hub freezes/stops playing

[ Edited ]

Hi!!

Did anyone found a solution for this?? It´s very frustrating, and I´m not the only one as you can see...(http://community.wdc.com/t5/WD-TV-Live-Hub-General/Movies-Freeze/td-p/100464)

WD can´t give us an answer, it´s a HDD problem or a Media Player problem? In that case would be possible fix it with next FW? I don´t want to expend more money in new HDD, because this problem may not exist, more than ever if WDTV Live Hub and MyBook Essential are from WD...

 

Thanks!!

Community Manager
Bill_S
Posts: 7,372
Registered: ‎11-24-2009
0

Re: WD TV Live Hub freezes/stops playing

Has anybody tried turning media player off to see if the drive continues to freeze when playing the movies?  Can someone try it and post back here?


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Occasional Visitor
redrapids620
Posts: 3
Registered: ‎05-07-2012
0

Re: WD TV Live Hub freezes/stops playing

It's the hub.  I have the same problem and someone found a work around and explained it here. 

 

http://community.wdc.com/t5/WD-TV-Live-Streaming-Discussions/Solution-Handbrake-encoded-mkv-s-freezi...

 

Bill, The only way I can get my hub to play anything after it hangs is to reset it.  It still hangs on that same file.  I know the file is good.  I rip them from my dvd collection and they play fine in VLC.  It would be nice if this was addressed in the next firmware.

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