dkoh197709 wrote:
Finally got a reply from the service centre regarding my replacement. Guess what, WD said they will replace it with a “prime” unit (My guess is WD trying to replace a unit that is not “NEW” initally all this while.) . However in the mean time, they can’t provide me a date again. Basically, they are looking for a prime unit now. So we are back to SQUARE ONE. NO STOCK (But not on the shelf).
Anyway, sad to said.There is no WD REP here that can solve my problem . I will just move on from forum to other technical forum until such point that a WD REP would care to reply (I really hate to call the poor support guy i’m dealing with, not his fault and he is getting all the blame)
RMA # [Edited]
I am sorry about how long this is taking and I have asked that our office in the area resolve this asap. Please read our warranty policy. It states clearly that replacements can be recertified or new.
If you have any other questions, feel free to send me a PM.
