Freezing during play, remote not working

I just updated my firmware and when it plays a video, it freezes and won’t accept any remote control usage. I restart it and it does it again. What can I do?

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Hi, press the reset button on the bottom side for 1 second, if that doesn’t work do a roll back to the previous firmware version and then reinstall the latest version. check the link below for the steps.

http://wdc.custhelp.com/app/answers/detail/a_id/5860/session/L3RpbWUvMTM0ODUyMjUwNS9zaWQvSGZoM2o0N2w%3D

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