12-04-2009 02:15 PM
A small percentage of our users are experiencing a problem with WD TV Media Players when they update to the newest firmware release (version 1.01.12).
We’re investigating the issue. Until we indentify the root cause, we’ve removed update version 1.01.12.
If you’ve successfully updated to version 1.01.12 there’s nothing further you need to do.
If you are experiencing any problems with your WD TV player, contact our customer service at http://support.wdc.com/contact/index.asp?lang=en
As soon as we learn more we’ll post the information here.
12-04-2009 05:14 PM
Well mine seems to work fine after the update (touch wood).
But is it safe to employ future patches?
12-05-2009 01:12 AM - last edited on 12-05-2009 11:29 AM by WendyM
Count Europe in too. Could You just admit that this happend to not just a small percentage of those who got the update before you pulled it. [text deleted]
12-05-2009 02:09 AM
small percentage of all WD user maybe ;-) Or maybe a small percentage of all produced WD Live units. But I can't beleview it's a small percentage of all WDTV Live useres which upgraded to version 1.01.12.
Nevertheless. Would be nice to have a fix for that problem. Especially if the box has to be exchanged. The failure is on WDs side... That means why do we (the users) have to care about shipping fees? And why shall we get uses units (via RMA).
12-05-2009 05:58 AM
Same problem as everyone else. Would appreciate a little guidance about what to do next? Wait. **bleep** to the store (is it really their fault?). Come on WD, some kind of response please, it's been more than a day.
12-05-2009 06:38 AM
Mine too is bricked. I'm in Canada and I have it for less then 10 days and now it's unsuable...
It's clear that WD try to minimize the effects of the bad firmware. We call it "damage control"!!! They will never admit that they bricked A LOT of units.
I'll wait 3-4 days before RMA it with NCIX.com. At least, I'll receive a new unit if I RMA it from the store...