New Firmware - Version 1.04.18_B for the WD TV Live Plus (2/3/11)

[Scandy]

Very nice first post benheck!

[ThePizzaMatrix]

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benheck wrote:

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Dave-DNS-323 wrote:

"Bill, don't you think that some of the high level executives at WD would be upset to see frustration of customers, and countless hours of wasted Tech Support time due to a lack of communication?"

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Silly consumer.  Do you actually think the executives at WD give a darn about an issue with VOB files playing on one of their thousands of devices?   They are spinning around in an exec chair yapping on the phone to their golf buddies.   Get real man.

The closest you will come to getting issues resolved with this unit is trying to rally together enough people to post in the thread surrounding this issue so it can be escalated.   As this man Bill has just said to you.   Otherwise,  pick up a phone and call the tech support number and let them know that there is a thread building on this issue on their support forums.  Directly tell them how to replicate the issue so they cannot feed you the "they need to replicate the issue" schpeal.

Otherwise,  stop whining and badgering this guy Bill who clearly is just here to keep people informed as much as he can.  You are becoming a pest and taking advantage of the fact that Bill here has to reply to you in a proper and polite manner.  I wouldn't stand for someone being this condescending and persistant after they already got an answer.

People on the user side always tend to look past what it's like being on the programming side.  I'm sure these guys have a lot of issues to work out and being this is fairly new technology these past few years have been full of trial and error I assume.   My WDTV Live Plus functions VERY WELL for most of what it's supposed to do.  The only issue I have is trying to stream 1080p mkv wirelessly.  If I pause the video and resume it I may get stuttering.  But I expected this because I READ the forums on this product before even buying it.   I simply just convert to 720p or I toss it on my portable HDD and watch it off that.   It's not a big deal.   Give them some time to fix issues and they are doing their best.   I know what it's like doing engineering it's not fun staring at code for hours on end.

Although in general I disagree on the fact that telephone tech support is being taken as priority over a forum catered to this very product.   The majority of people using the phone support are not only computer illiterate but electronically handicapped and will probably waste most of your time with user error based issues.   The people on the forum here, Bill,  are technologically more inclined to share ACTUAL issues with this player and offer much better advice on how to improve this system.   With that,  the improvements that us forum members manage to get implimented will ultimately please the illiterate laymen from complaining about the problem that they didn't know existed to begin with.

Kudos.

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Kudos for this!!!!!!!

[dave3]

I had trouble getting Netflix audio through the optical cable with 1.03.49, so I updated to 1.04.18_B.  Now I can only get Netflix audio through the optical cable if I play another file first.  If I just start Netflix first, no audio through the optical cable.

[cuteJustin]

I just bought the WD TV Live Plus for my family and it wouldn't play any MKV files, but play AVI ok. Any firmware update can fix this problems??

[ThePizzaMatrix]

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cuteJustin wrote:

I just bought the WD TV Live Plus for my family and it wouldn't play any MKV files, but play AVI ok. Any firmware update can fix this problems??

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DId you first check if the MKV files you try to play hold the supported parameters on codec, resolution and framerate?

[chaddc]

I am also suffering from the VOB stuttering issue.  Thanks to reading these forums I was able to roll back, and learned of the 3rd party firmware.  If I was a normal consumer and this had happened through the normal update process I would really be upset.

I really hope WD gets their ducks in a row quickly.  I hate seeing a great product be abandoned like this.

[cuteJustin]

I think something happen when I copy the movies. Let me try again.

[herald9999]

I updated from  1.03.29_B  to the latest   1.04.18_B .   

I couldnt able to connect to internet automatically as it used to before with my old firmare.

With this new firmware, after i boot, i need to go to network settings and then select  networksetup and then find my network and click connect. there after it will be connected till i shut down.

The same thing happened when i updated firmware last time 4 months back and i posted the question on internet and no body could able to give me proper solution and even the wd tech support, so i went back and loaded my old firmware and was happy until now.

I thought this problem might have been fixed with so many firmware updates but it is not.

My network adapter is Netgear WN111v2,    I tried deleting all wireless networks and changed password from all numbers( WEP-Open security in router) to WPA-Pers TKIP ( with all characters password) but still my problem is like that.

Should I go back to the oldest firmware?  please suggest me I am desperate and slowly my aversion to WD is growing day by day.

[wdtv2011]

Hi, With this firmware version 1.04.18_B there are some bugs that were not before, VOB stuttering, mkv stuttering, switching from play a file to Netflix no sound, playing Netflix Parts of the audio are missing or cut-off and Picture was unwatchable.

I downgrade or rollback to version 1.3.49_B and everything work perfect the way it's supposed to be.

The problem is I don't have Facebook, Blockbuster On Demand, Deezer, Flingo, AccuWeather.

So if more and more people start to rollback or downgrade to previous version without this application this is going to affect the relationship between wd and this companies, they are losing potential customers, that mean money...

It's time to start to rollback until wd fix this bugs and improve the software, the firmware upgrade is supposed to improve the product not to break it....

I like this little box...

[Cheezy]

The thing is, how can you roll back your firmware, when the usb firmware upgrade option was lost with the 1.04.17B and the new beta firmware is not on the online upgrade yet? I used to praise this box as the one to get, but now i'm thinking about bringing the Tvix back out of retirement.