Bugs in Firmware Version 1.04.10_V -- Summary only

  • HDMI RGB level setting is not remembered, maybe limited to HDMI-DVI cable connections. RGB level gets reset t to “RGB High” every time unit is powered on, resluting in black crush.> I notice that when I unplug power and power on again the unit correctly restores the “RGB low” mode I had previously selected. But after the next stanby/on cycle via remote it’s back to RGB high again although I didn’t change a thing. Weird.> Also, the bug I reported with all previous beta releases is still there: player loses sound and video plays in slowmo eventually after using the player for an extended amount of time. MKV files with DTS tracks and usage of FF/RW seem to make it happen earlier. Need to unplug power.>

No discusssions. Lists only please. See post 1

The Chinese a s s subtiles still have problem and Wireless Networking not working. I use D-Link DWA-131 USB NIC.

This is a summary thread, do not discuss. Add found bugs in a matter of fact way by copying the list and adding to it. Thay way, the last message should always be the only one that new people and WD staff need to read. Feel free to sort, cluster, prioritise. Link to posts for more information or copy from other posts.

First post on this forum, copied last post (rolli-d’s) that was actually a list, as I understand it’s what should be done. Contribution on top in red + bugs from the list that bug me on top in yellow.

  • Lost the ability to zoom when playing an .iso (since menus are available I think).

  • When playing DVD and hit pause, after resume, the info bar does not go away.

  • Only US Layout for USB keyboard

  • Network shares issues (more often than not works, but sometimes freezes and I have to make a hard reboot -unplugging/plugging mains- the only option. And I’ve tried waiting 5+ minutes!)

  • Digital Audio via HDMI, DTS and DD 5.1 does not work (possibly an EDID issue). 1.02.21 did not have this issue

  • Playon does not work

  • MKV files seems to stutter

  • User interface translation issues, especially into German

  • 12 bit color problems

  • 24 Hz problems, Menus slow, color banding

  • Fade in/out broken

  • Audio too loud and distorted

  • Box keeps starting at 720p (On mine that just the lowest compatability start splash screen, after boot it’s in correct mode)

  • foldersymbols in the middle of the thumbs (annoying!)

  • Screen Alignment problem on a 4:3 TV when using Flingo and facebook - the far left and right of the screen are cutoff.

  • Cant skip to the next/previous song in a Deezer playlist.

  • Flingo freezes when browsing channels

  • DVD Navigation - Progress bar does not hide after skipping chapters

  • Login Problems with mediafly - login, power off and then go back to media fly and select My Channels and you’ll get a no media in current folder message

  • Login Problems with Deezer- login, power off and then go back to deezer and select My music->playlists and you get a get a no media in current folder message

  • Menu navigation sometimes still slow, but after some time of watching movie it’s become faster.

  • It’s slow react on enter button (on 1.03.49 was faster) when moving in settings or watch movie, sometimes need push it twice. 

  • Animation of pics while menu navigations is strange, like garbage from another pictures while moving.

  • After starting play avi xvid file, push option button, option menu appear and icon of audiotracks have info: no audiochannel, but if i move menu < or > then it show correct audioinfo

  • While watching movie menu that appear after pushing option is not translated (wdtv is set to russian menu language)

  • File manager is broken. I try delete from usb hdd folder with 3 files inside, first problem, no highlight of action icons. When first 2 files was deleted, indication hangs. Only back batton allow go out from it.

  • Problems while audio channel switching, sometimes it switch on wrong channel but it show in menu right channel. Sometimes while switching sound out of sync.

  • On another forum people have problem: Start dvd watching from smb share via dvd menu - it’s slow. But if start dvd via play button without dvd menu all goes fine.

  • issues playing some avi files

  • freezing when using flingo

  • jerky playback on Tekzilla

  • slow responsiveness when using pause/play/ffw (flingo)

  • When displaying photos, the black level sent to the TV is much higher than it was in version 1.02.21. Pictures look washed out and over exposed.

  • Setting the display resolution to 1080p/24Hz/12 bit with any color space setting (RGB High, RGB Low, or YCbCr) causes distinctive banding on the blue menu background. This color banding disappears when switching to 1080p/60Hz /12 bit.

  • The HDMI output option for 1080p 23.976 Hz has been removed.

  • Display resolution defaults to 720p after AC power has been removed for a few hours.

  • Display resolution defaults to 720p 60Hz from 1080p 50Hz after device has been in standby mode for one day.

  • Fast forward (>4 times, or skip 10 minutes) on transport stream files results in playaback starting from the beginning.

  • Fast forward with some DivX videos results in playback starting from the beginning. Using USB HDD.

  • Vorbis audio has very annoying and frequent intermittent pops and clicks. I have videos (MKV: x264, vorbis) that previously played fine, but now the audio gets the previously mentioned pops and clicks noises throughout the video - it gets worse the longer you play the video.

  • Playback of a video has problems with AC3 audio. With starting it has “electronic” noise “click”/“scratch”. Also after resuming or continuing playback after pause. Didn’t happen with version 1.02.21.

  • Open Network Share isn’t available for WD TV Live. Worked before version 1.03.49_V and 1.04.10_V.

  • Screen Saver does not function when a Video file is paused.

  • subtitle setting never stays ON and after few hours (randomly) it goes back to OFF (default).

  • Network-performance droped compared to former firmware versions → result: stuttering playback of high bitrate videos on low bandwidth-networks (such as WLAN, DLAN)

  • Incorrect subtitle color palette for embedded sub/idx subtitles in mkv (external subtitle palettte is correct)

  • File manager is broken. I try delete from usb hdd folder with 3 files inside, first problem, no highlight of action icons. When first 2 files was deleted, indication hangs. Only back batton allow go out from it

  • [File Manager] In addition, when trying to move a file from one Hdd to another (USB1 to USB2) using Settings\File Management, the status indication also hangs on 100%, does not report the operation as successfully completed, and only the back button allows you to go out from it.

  • USB Keyboard controls are lagging; seems to wait until input is displayed (e.g. passwords) or current onscreen animation (e.g. moving from Video to Audio) finishes before accepting new input.

    • HDMI RGB level setting is not remembered, maybe limited to HDMI-DVI cable connections. RGB level gets reset t to “RGB High” every time unit is powered on, resluting in black crush.
    • Sometimes audio not heard through TOSC however sent through HDMI. Audio setting "digital passthrough optical only’ selected. seems to be AC3 2.0 files
    • When Playing .M2TS files, first there is no sound for a certain time, then the picture freezes and the sound is beeing played. Than sound and pictures are synchronous.
    • .ISO Files are working, .VOB files are stuttering
    • Stuttering of files on the network (e.g. MKV) which worked properly before
  • Switching off TV also kills WD TV Live Audio output
  • Often no picture via HDMI when powering on the WD TV Live (not sure if this is identical to the RGB-bug below, but I did not alter the color settings at all and have HDMI set to auto = 1080p/60)
  • Lost the ability to zoom when playing an .iso (since menus are available I think).
  • When playing DVD and hit pause, after resume, the info bar does not go away.
  • Only US Layout for USB keyboard
  • Network shares issues (more often than not works, but sometimes freezes and I have to make a hard reboot -unplugging/plugging mains- the only option. And I’ve tried waiting 5+ minutes!)
  • Digital Audio via HDMI, DTS and DD 5.1 does not work (possibly an EDID issue). 1.02.21 did not have this issue
  • Playon does not work
  • MKV files seems to stutter
  • User interface translation issues, especially into German
  • 12 bit color problems
  • 24 Hz problems, Menus slow, color banding
  • Fade in/out broken
  • Audio too loud and distorted
  • Box keeps starting at 720p (On mine that just the lowest compatability start splash screen, after boot it’s in correct mode)
  • foldersymbols in the middle of the thumbs (annoying!)
  • Screen Alignment problem on a 4:3 TV when using Flingo and facebook - the far left and right of the screen are cutoff.
  • Cant skip to the next/previous song in a Deezer playlist.
  • Flingo freezes when browsing channels
  • DVD Navigation - Progress bar does not hide after skipping chapters
  • Login Problems with mediafly - login, power off and then go back to media fly and select My Channels and you’ll get a no media in current folder message
  • Login Problems with Deezer- login, power off and then go back to deezer and select My music->playlists and you get a get a no media in current folder message
  • Menu navigation sometimes still slow, but after some time of watching movie it’s become faster.
  • It’s slow react on enter button (on 1.03.49 was faster) when moving in settings or watch movie, sometimes need push it twice. 
  • Animation of pics while menu navigations is strange, like garbage from another pictures while moving.
  • After starting play avi xvid file, push option button, option menu appear and icon of audiotracks have info: no audiochannel, but if i move menu < or > then it show correct audioinfo
  • While watching movie menu that appear after pushing option is not translated (wdtv is set to russian menu language)
  • File manager is broken. I try delete from usb hdd folder with 3 files inside, first problem, no highlight of action icons. When first 2 files was deleted, indication hangs. Only back batton allow go out from it.
  • Problems while audio channel switching, sometimes it switch on wrong channel but it show in menu right channel. Sometimes while switching sound out of sync.
  • On another forum people have problem: Start dvd watching from smb share via dvd menu - it’s slow. But if start dvd via play button without dvd menu all goes fine.
  • issues playing some avi files
  • freezing when using flingo
  • jerky playback on Tekzilla
  • slow responsiveness when using pause/play/ffw (flingo)
  • When displaying photos, the black level sent to the TV is much higher than it was in version 1.02.21. Pictures look washed out and over exposed.
  • Setting the display resolution to 1080p/24Hz/12 bit with any color space setting (RGB High, RGB Low, or YCbCr) causes distinctive banding on the blue menu background. This color banding disappears when switching to 1080p/60Hz /12 bit.
  • The HDMI output option for 1080p 23.976 Hz has been removed.
  • Display resolution defaults to 720p after AC power has been removed for a few hours.
  • Display resolution defaults to 720p 60Hz from 1080p 50Hz after device has been in standby mode for one day.
  • Fast forward (>4 times, or skip 10 minutes) on transport stream files results in playaback starting from the beginning.
  • Fast forward with some DivX videos results in playback starting from the beginning. Using USB HDD.
  • Vorbis audio has very annoying and frequent intermittent pops and clicks. I have videos (MKV: x264, vorbis) that previously played fine, but now the audio gets the previously mentioned pops and clicks noises throughout the video - it gets worse the longer you play the video.
  • Playback of a video has problems with AC3 audio. With starting it has “electronic” noise “click”/“scratch”. Also after resuming or continuing playback after pause. Didn’t happen with version 1.02.21.
  • Open Network Share isn’t available for WD TV Live. Worked before version 1.03.49_V and 1.04.10_V.
  • Screen Saver does not function when a Video file is paused.
  • subtitle setting never stays ON and after few hours (randomly) it goes back to OFF (default).
  • Network-performance droped compared to former firmware versions → result: stuttering playback of high bitrate videos on low bandwidth-networks (such as WLAN, DLAN)
  • Incorrect subtitle color palette for embedded sub/idx subtitles in mkv (external subtitle palettte is correct)
  • File manager is broken. I try delete from usb hdd folder with 3 files inside, first problem, no highlight of action icons. When first 2 files was deleted, indication hangs. Only back batton allow go out from it
  • [File Manager] In addition, when trying to move a file from one Hdd to another (USB1 to USB2) using Settings\File Management, the status indication also hangs on 100%, does not report the operation as successfully completed, and only the back button allows you to go out from it.
  • USB Keyboard controls are lagging; seems to wait until input is displayed (e.g. passwords) or current onscreen animation (e.g. moving from Video to Audio) finishes before accepting new input.
  • HDMI RGB level setting is not remembered, maybe limited to HDMI-DVI cable connections. RGB level gets reset t to “RGB High” every time unit is powered on, resluting in black crush.
  • Sometimes audio not heard through TOSC however sent through HDMI. Audio setting "digital passthrough optical only’ selected. seems to be AC3 2.0 files
  • When Playing .M2TS files, first there is no sound for a certain time, then the picture freezes and the sound is beeing played. Than sound and pictures are synchronous.
  • .ISO Files are working, .VOB files are stuttering
  • Stuttering of files on the network (e.g. MKV) which worked properly before

Received positive feedback from Wd today, they see our list, find it helpful and said that suggestions will be tested and bugs will be fixed in the next upgrade.

I took this as motivation to consolidate and sort our list and to add a few comments:

Issues with possible solutions:

Issues with possibly known reasons:

  • Switching off TV also kills WD TV Live Audio output (Is audio routed through TV?)

General

  • Fade in/out broken
  • The HDMI output option for 1080p 23.976 Hz has been removed.

Foto

  • When displaying photos, the black level sent to the TV is much higher than it was in version 1.02.21. Pictures look washed out and over exposed.

Audio

  • Audio too loud and distorted

Video Playback

  • MKV files seems to stutter
  • After starting play avi xvid file, push option button, option menu appear and icon of audiotracks have info: no audiochannel, but if i move menu < or > then it show correct audioinfo
  • Problems while audio channel switching, sometimes it switch on wrong channel but it show in menu right channel. Sometimes while switching sound out of sync.
  • Fast forward (>4 times, or skip 10 minutes) on transport stream files results in playaback starting from the beginning.
  • Fast forward with some DivX videos results in playback starting from the beginning. Using USB HDD.
  • Vorbis audio has very annoying and frequent intermittent pops and clicks. I have videos (MKV: x264, vorbis) that previously played fine, but now the audio gets the previously mentioned pops and clicks noises throughout the video - it gets worse the longer you play the video.
  • Playback of a video has problems with AC3 audio. With starting it has “electronic” noise “click”/“scratch”. Also after resuming or continuing playback after pause. Didn’t happen with version 1.02.21.
  • Screen Saver does not function when a Video file is paused.
  • subtitle setting never stays ON and after few hours (randomly) it goes back to OFF (default).
  • Incorrect subtitle color palette for embedded sub/idx subtitles in mkv (external subtitle palettte is correct)

Network

  • Network shares issues (more often than not works, but sometimes freezes and I have to make a hard reboot -unplugging/plugging mains- the only option. And I’ve tried waiting 5+ minutes!)
  • Open Network Share isn’t available for WD TV Live. Worked before version 1.03.49_V and 1.04.10_V.
  • Network-performance droped compared to former firmware versions → result: stuttering playback of high bitrate videos on low bandwidth-networks (such as WLAN, DLAN)
  • Stuttering of files on the network (e.g. MKV) which worked properly before

HDMI Handshake issues:

  • Often no picture via HDMI when powering on the WD TV Live (not sure if this is identical to the RGB-bug below, but I did not alter the color settings at all and have HDMI set to auto = 1080p/60)
  • Digital Audio via HDMI, DTS and DD 5.1 does not work (possibly an EDID issue). 1.02.21 did not have this issue (please WD, just send bitstream through HDMI and ignore EDID information)
  • Sometimes audio not heard through TOSC however sent through HDMI. Audio setting "digital passthrough optical only’ selected. seems to be AC3 2.0 files
  • When Playing .M2TS files, first there is no sound for a certain time, then the picture freezes and the sound is beeing played. Than sound and pictures are synchronous.

User interface

  • User interface translation issues, especially into German

Color issues

  • Setting the display resolution to 1080p/24Hz/12 bit with any color space setting (RGB High, RGB Low, or YCbCr) causes distinctive banding on the blue menu background. This color banding disappears when switching to 1080p/60Hz /12 bit.
  • HDMI RGB level setting is not remembered, maybe limited to HDMI-DVI cable connections. RGB level gets reset t to “RGB High” every time unit is powered on, resluting in black crush.

ISO/VOB/DVD issues

  • When playing DVD and hit pause, after resume, the info bar does not go away.
  • DVD Navigation - Progress bar does not hide after skipping chapters
  • Lost the ability to zoom when playing an .iso (since menus are available I think).
  • .ISO Files are working, .VOB files are stuttering

Other

  • Playon does not work
  • Only US Layout for USB keyboard
  • USB Keyboard controls are lagging; seems to wait until input is displayed (e.g. passwords) or current onscreen animation (e.g. moving from Video to Audio) finishes before accepting new input.
  • foldersymbols in the middle of the thumbs (annoying!)
  • Screen Alignment problem on a 4:3 TV when using Flingo and facebook - the far left and right of the screen are cutoff.
  • Cant skip to the next/previous song in a Deezer playlist.
  • Login Problems with Deezer- login, power off and then go back to deezer and select My music->playlists and you get a get a no media in current folder message
  • Flingo freezes when browsing channels
  • slow responsiveness when using pause/play/ffw (flingo)
  • Login Problems with mediafly - login, power off and then go back to media fly and select My Channels and you’ll get a no media in current folder message
  • Menu navigation sometimes still slow, but after some time of watching movie it’s become faster.
  • It’s slow react on enter button (on 1.03.49 was faster) when moving in settings or watch movie, sometimes need push it twice.
  • Animation of pics while menu navigations is strange, like garbage from another pictures while moving.
  • While watching movie menu that appear after pushing option is not translated (wdtv is set to russian menu language)
  • jerky playback on Tekzilla

File Manager

  • File manager is broken. I try delete from usb hdd folder with 3 files inside, first problem, no highlight of action icons. When first 2 files was deleted, indication hangs. Only back batton allow go out from it.
  • [File Manager] In addition, when trying to move a file from one Hdd to another (USB1 to USB2) using Settings\File Management, the status indication also hangs on 100%, does not report the operation as successfully completed, and only the back button allows you to go out from it.
1 Like

Hi,

Does anyone know when we will be getting the Fixes for all these bugs…

Thanks,

Suresh

kraemer_sg wrote:

 

Issues with possibly known reasons:

  • Switching off TV also kills WD TV Live Audio output (Is audio routed through TV?)

No, the audio is not routed through the TV! Proof: It worked just fine right up until the firmware update. (See separate discussion thread for this bug.)

Received positive feedback from Wd today, they see our list, find it helpful and said that suggestions will be tested and bugs will be fixed in the next upgrade.

 

I took this as motivation to consolidate and sort our list and to add a few comments:

 

Issues with possible solutions:

General

  • Fade in/out broken
  • The HDMI output option for 1080p 23.976 Hz has been removed.

Foto

  • When displaying photos, the black level sent to the TV is much higher than it was in version 1.02.21. Pictures look washed out and over exposed.

Audio

  • Audio too loud and distorted
  • Switching off TV also kills WD TV Live Audio output

Video Playback

  • MKV files seems to stutter
  • After starting play avi xvid file, push option button, option menu appear and icon of audiotracks have info: no audiochannel, but if i move menu < or > then it show correct audioinfo
  • Problems while audio channel switching, sometimes it switch on wrong channel but it show in menu right channel. Sometimes while switching sound out of sync.
  • Fast forward (>4 times, or skip 10 minutes) on transport stream files results in playaback starting from the beginning.
  • Fast forward with some DivX videos results in playback starting from the beginning. Using USB HDD.
  • Vorbis audio has very annoying and frequent intermittent pops and clicks. I have videos (MKV: x264, vorbis) that previously played fine, but now the audio gets the previously mentioned pops and clicks noises throughout the video - it gets worse the longer you play the video.
  • Playback of a video has problems with AC3 audio. With starting it has “electronic” noise “click”/“scratch”. Also after resuming or continuing playback after pause. Didn’t happen with version 1.02.21.
  • Screen Saver does not function when a Video file is paused.
  • subtitle setting never stays ON and after few hours (randomly) it goes back to OFF (default).
  • Incorrect subtitle color palette for embedded sub/idx subtitles in mkv (external subtitle palettte is correct)

Network

  • Network shares issues (more often than not works, but sometimes freezes and I have to make a hard reboot -unplugging/plugging mains- the only option. And I’ve tried waiting 5+ minutes!)
  • Open Network Share isn’t available for WD TV Live. Worked before version 1.03.49_V and 1.04.10_V.
  • Network-performance droped compared to former firmware versions → result: stuttering playback of high bitrate videos on low bandwidth-networks (such as WLAN, DLAN)
  • Stuttering of files on the network (e.g. MKV) which worked properly before

HDMI Handshake issues:

  • Often no picture via HDMI when powering on the WD TV Live (not sure if this is identical to the RGB-bug below, but I did not alter the color settings at all and have HDMI set to auto = 1080p/60)
  • Digital Audio via HDMI, DTS and DD 5.1 does not work (possibly an EDID issue). 1.02.21 did not have this issue (please WD, just send bitstream through HDMI and ignore EDID information)
  • Sometimes audio not heard through TOSC however sent through HDMI. Audio setting "digital passthrough optical only’ selected. seems to be AC3 2.0 files
  • When Playing .M2TS files, first there is no sound for a certain time, then the picture freezes and the sound is beeing played. Than sound and pictures are synchronous.

User interface

  • User interface translation issues, especially into German

Color issues

  • Setting the display resolution to 1080p/24Hz/12 bit with any color space setting (RGB High, RGB Low, or YCbCr) causes distinctive banding on the blue menu background. This color banding disappears when switching to 1080p/60Hz /12 bit.
  • HDMI RGB level setting is not remembered, maybe limited to HDMI-DVI cable connections. RGB level gets reset t to “RGB High” every time unit is powered on, resluting in black crush.

ISO/VOB/DVD issues

  • When playing DVD and hit pause, after resume, the info bar does not go away.
  • DVD Navigation - Progress bar does not hide after skipping chapters
  • Lost the ability to zoom when playing an .iso (since menus are available I think).
  • .ISO Files are working, .VOB files are stuttering

Other

  • Playon does not work
  • Only US Layout for USB keyboard
  • USB Keyboard controls are lagging; seems to wait until input is displayed (e.g. passwords) or current onscreen animation (e.g. moving from Video to Audio) finishes before accepting new input.
  • foldersymbols in the middle of the thumbs (annoying!)
  • Screen Alignment problem on a 4:3 TV when using Flingo and facebook - the far left and right of the screen are cutoff.
  • Cant skip to the next/previous song in a Deezer playlist.
  • Login Problems with Deezer- login, power off and then go back to deezer and select My music->playlists and you get a get a no media in current folder message
  • Flingo freezes when browsing channels
  • slow responsiveness when using pause/play/ffw (flingo)
  • Login Problems with mediafly - login, power off and then go back to media fly and select My Channels and you’ll get a no media in current folder message
  • Menu navigation sometimes still slow, but after some time of watching movie it’s become faster.
  • It’s slow react on enter button (on 1.03.49 was faster) when moving in settings or watch movie, sometimes need push it twice.
  • Animation of pics while menu navigations is strange, like garbage from another pictures while moving.
  • While watching movie menu that appear after pushing option is not translated (wdtv is set to russian menu language)
  • jerky playback on Tekzilla

File Manager

  • File manager is broken. I try delete from usb hdd folder with 3 files inside, first problem, no highlight of action icons. When first 2 files was deleted, indication hangs. Only back batton allow go out from it.
  • [File Manager] In addition, when trying to move a file from one Hdd to another (USB1 to USB2) using Settings\File Management, the status indication also hangs on 100%, does not report the operation as successfully completed, and only the back button allows you to go out from it.
4 Likes

This is an excellent thread; the best I’ve seen in the last months in this forum.

Is there any survey function in the portal software, so one could use this list and offer the users to make votes to the specific items?

This would also give the WDC lab some help regarding priority of the issues.

Just for everyone to know, this thread has been definitely passed along, and is being looked at.  And the effort shown with this thread is thoroughly appreciated.  However, I don’t know who told the user above that we would “fix all the bugs,” but they didn’t have the right to say that.  Like I said, these issues are being looked into.  We are certainly sorry that certain things got broke, like MKV files and Playon, but we still need to see what happened before we can work on any fixes. 

We thank you for your patience while we look into this.

1 Like

Power off/on problems:

  • Box does not remember the video resolution/frequency. When manually set (to anything other than ‘Auto’) the box should remember that video setting the next time it is turned on.
  • Box does not remember the colorspace value. When manually set (to anything other than ‘Auto’) the box should remember that colorspace setting the next time it is turned on.

Issues with possible solutions:

  • Box keeps starting at 720p (On mine that just the lowest compatability start splash screen, after boot it’s in correct mode)
  • Display resolution defaults to 720p after AC power has been removed for a few hours, Display resolution defaults to 720p 60Hz from 1080p 50Hz after device has been in standby mode for one day. (Please check whether it’s just the splash screen)
  • Network Shares (s. http://community.wdc.com/t5/Firmware/New-Firmware-​Release-Firmware-Version-1-04-10-V-for-WD-TV-Live… you might want to skip the facotry reset the first time round)

General

  • Fade in/out broken
  • The HDMI output option for 1080p 23.976 Hz has been removed.

Foto

  • When displaying photos, the black level sent to the TV is much higher than it was in version 1.02.21. Pictures look washed out and over exposed.

Audio

  • Audio too loud and distorted
  • Switching off TV also kills WD TV Live Audio output

Video Playback

  • MKV files seems to stutter
  • After starting play avi xvid file, push option button, option menu appear and icon of audiotracks have info: no audiochannel, but if i move menu < or > then it show correct audioinfo
  • Problems while audio channel switching, sometimes it switch on wrong channel but it show in menu right channel. Sometimes while switching sound out of sync.
  • Fast forward (>4 times, or skip 10 minutes) on transport stream files results in playaback starting from the beginning.
  • Fast forward with some DivX videos results in playback starting from the beginning. Using USB HDD.
  • Vorbis audio has very annoying and frequent intermittent pops and clicks. I have videos (MKV: x264, vorbis) that previously played fine, but now the audio gets the previously mentioned pops and clicks noises throughout the video - it gets worse the longer you play the video.
  • Playback of a video has problems with AC3 audio. With starting it has “electronic” noise “click”/“scratch”. Also after resuming or continuing playback after pause. Didn’t happen with version 1.02.21.
  • Screen Saver does not function when a Video file is paused.
  • subtitle setting never stays ON and after few hours (randomly) it goes back to OFF (default).
  • Incorrect subtitle color palette for embedded sub/idx subtitles in mkv (external subtitle palettte is correct)

Network

  • Network shares issues (more often than not works, but sometimes freezes and I have to make a hard reboot -unplugging/plugging mains- the only option. And I’ve tried waiting 5+ minutes!)
  • Open Network Share isn’t available for WD TV Live. Worked before version 1.03.49_V and 1.04.10_V.
  • Network-performance droped compared to former firmware versions → result: stuttering playback of high bitrate videos on low bandwidth-networks (such as WLAN, DLAN)
  • Stuttering of files on the network (e.g. MKV) which worked properly before

HDMI Handshake issues:

  • Often no picture via HDMI when powering on the WD TV Live (not sure if this is identical to the RGB-bug below, but I did not alter the color settings at all and have HDMI set to auto = 1080p/60)
  • Digital Audio via HDMI, DTS and DD 5.1 does not work (possibly an EDID issue). 1.02.21 did not have this issue (please WD, just send bitstream through HDMI and ignore EDID information)
  • Sometimes audio not heard through TOSC however sent through HDMI. Audio setting "digital passthrough optical only’ selected. seems to be AC3 2.0 files
  • When Playing .M2TS files, first there is no sound for a certain time, then the picture freezes and the sound is beeing played. Than sound and pictures are synchronous.

User interface

  • User interface translation issues, especially into German

Color issues

  • Setting the display resolution to 1080p/24Hz/12 bit with any color space setting (RGB High, RGB Low, or YCbCr) causes distinctive banding on the blue menu background. This color banding disappears when switching to 1080p/60Hz /12 bit.
  • HDMI RGB level setting is not remembered, maybe limited to HDMI-DVI cable connections. RGB level gets reset t to “RGB High” every time unit is powered on, resluting in black crush.

ISO/VOB/DVD issues

  • When playing DVD and hit pause, after resume, the info bar does not go away.
  • DVD Navigation - Progress bar does not hide after skipping chapters
  • Lost the ability to zoom when playing an .iso (since menus are available I think).
  • .ISO Files are working, .VOB files are stuttering

Other

  • Playon does not work
  • Only US Layout for USB keyboard
  • USB Keyboard controls are lagging; seems to wait until input is displayed (e.g. passwords) or current onscreen animation (e.g. moving from Video to Audio) finishes before accepting new input.
  • foldersymbols in the middle of the thumbs (annoying!)
  • Screen Alignment problem on a 4:3 TV when using Flingo and facebook - the far left and right of the screen are cutoff.
  • Cant skip to the next/previous song in a Deezer playlist.
  • Login Problems with Deezer- login, power off and then go back to deezer and select My music->playlists and you get a get a no media in current folder message
  • Flingo freezes when browsing channels
  • slow responsiveness when using pause/play/ffw (flingo)
  • Login Problems with mediafly - login, power off and then go back to media fly and select My Channels and you’ll get a no media in current folder message
  • Menu navigation sometimes still slow, but after some time of watching movie it’s become faster.
  • It’s slow react on enter button (on 1.03.49 was faster) when moving in settings or watch movie, sometimes need push it twice.
  • Animation of pics while menu navigations is strange, like garbage from another pictures while moving.
  • While watching movie menu that appear after pushing option is not translated (wdtv is set to russian menu language)
  • jerky playback on Tekzilla

File Manager

  • File manager is broken. I try delete from usb hdd folder with 3 files inside, first problem, no highlight of action icons. When first 2 files was deleted, indication hangs. Only back batton allow go out from it.
  • [File Manager] In addition, when trying to move a file from one Hdd to another (USB1 to USB2) using Settings\File Management, the status indication also hangs on 100%, does not report the operation as successfully completed, and only the back button allows you to go out from it.

bill_s wrote:

However, I don’t know who told the user above that we would “fix all the bugs,” but they didn’t have the right to say that.

Bill_s,

if you are referring to this post, where I wrote


kraemer_sg wrote:

Received positive feedback from Wd today, they see our list, find it helpful and said that suggestions will be tested and bugs will be fixed in the next upgrade.


please read it carefully. I never said “all bugs” but “bugs” and I was never told that all bugs would be fixed. So, I don’t expect all bugs to be fixed and I am not sure all are bugs.

I hope that clears it up – my intention was only to collect ideas from others threads without the often dreadfully emotional discussions.

Stefan

Power off/on problems:

  • Box does not remember the video resolution/frequency. When manually set (to anything other than ‘Auto’) the box should remember that video setting the next time it is turned on.
  • Box does not remember the colorspace value. When manually set (to anything other than ‘Auto’) the box should remember that colorspace setting the next time it is turned on.
  • Box does not remember if it is in standby mode after power outage (is simply to fix it, add a new boolean variable in the configuration database, when bootup set to “True”, and only when poweroff the box, set the variable to “False”. In this way when the box poweron after power outage, the player return in standby mode becouse the boolean variable is set to “False”. Good idea no?)

Issues with possible solutions:

  • Box keeps starting at 720p (On mine that just the lowest compatability start splash screen, after boot it’s in correct mode)
  • Display resolution defaults to 720p after AC power has been removed for a few hours, Display resolution defaults to 720p 60Hz from 1080p 50Hz after device has been in standby mode for one day. (Please check whether it’s just the splash screen)
  • Network Shares (s. http://community.wdc.com/t5/Firmware/New-Firmware-​Release-Firmware-Version-1-04-10-V-for-WD-TV-Live… you might want to skip the facotry reset the first time round)

General

  • Fade in/out broken
  • The HDMI output option for 1080p 23.976 Hz has been removed.

Foto

  • When displaying photos, the black level sent to the TV is much higher than it was in version 1.02.21. Pictures look washed out and over exposed.

Audio

  • Audio too loud and distorted
  • Switching off TV also kills WD TV Live Audio output

Video Playback

  • MKV files seems to stutter
  • After starting play avi xvid file, push option button, option menu appear and icon of audiotracks have info: no audiochannel, but if i move menu < or > then it show correct audioinfo
  • Problems while audio channel switching, sometimes it switch on wrong channel but it show in menu right channel. Sometimes while switching sound out of sync.
  • Fast forward (>4 times, or skip 10 minutes) on transport stream files results in playaback starting from the beginning.
  • Fast forward with some DivX videos results in playback starting from the beginning. Using USB HDD.
  • Vorbis audio has very annoying and frequent intermittent pops and clicks. I have videos (MKV: x264, vorbis) that previously played fine, but now the audio gets the previously mentioned pops and clicks noises throughout the video - it gets worse the longer you play the video.
  • Playback of a video has problems with AC3 audio. With starting it has “electronic” noise “click”/“scratch”. Also after resuming or continuing playback after pause. Didn’t happen with version 1.02.21.
  • Screen Saver does not function when a Video file is paused.
  • subtitle setting never stays ON and after few hours (randomly) it goes back to OFF (default).
  • Incorrect subtitle color palette for embedded sub/idx subtitles in mkv (external subtitle palettte is correct)

Network

  • Network shares issues (more often than not works, but sometimes freezes and I have to make a hard reboot -unplugging/plugging mains- the only option. And I’ve tried waiting 5+ minutes!)
  • Open Network Share isn’t available for WD TV Live. Worked before version 1.03.49_V and 1.04.10_V.
  • Network-performance droped compared to former firmware versions → result: stuttering playback of high bitrate videos on low bandwidth-networks (such as WLAN, DLAN)
  • Stuttering of files on the network (e.g. MKV) which worked properly before

HDMI Handshake issues:

  • Often no picture via HDMI when powering on the WD TV Live (not sure if this is identical to the RGB-bug below, but I did not alter the color settings at all and have HDMI set to auto = 1080p/60)
  • Digital Audio via HDMI, DTS and DD 5.1 does not work (possibly an EDID issue). 1.02.21 did not have this issue (please WD, just send bitstream through HDMI and ignore EDID information)
  • Sometimes audio not heard through TOSC however sent through HDMI. Audio setting "digital passthrough optical only’ selected. seems to be AC3 2.0 files
  • When Playing .M2TS files, first there is no sound for a certain time, then the picture freezes and the sound is beeing played. Than sound and pictures are synchronous.

User interface

  • User interface translation issues, especially into German

Color issues

  • Setting the display resolution to 1080p/24Hz/12 bit with any color space setting (RGB High, RGB Low, or YCbCr) causes distinctive banding on the blue menu background. This color banding disappears when switching to 1080p/60Hz /12 bit.
  • HDMI RGB level setting is not remembered, maybe limited to HDMI-DVI cable connections. RGB level gets reset t to “RGB High” every time unit is powered on, resluting in black crush.

ISO/VOB/DVD issues

  • When playing DVD and hit pause, after resume, the info bar does not go away.
  • DVD Navigation - Progress bar does not hide after skipping chapters
  • Lost the ability to zoom when playing an .iso (since menus are available I think).
  • .ISO Files are working, .VOB files are stuttering

Other

  • Playon does not work
  • Only US Layout for USB keyboard
  • USB Keyboard controls are lagging; seems to wait until input is displayed (e.g. passwords) or current onscreen animation (e.g. moving from Video to Audio) finishes before accepting new input.
  • foldersymbols in the middle of the thumbs (annoying!)
  • Screen Alignment problem on a 4:3 TV when using Flingo and facebook - the far left and right of the screen are cutoff.
  • Cant skip to the next/previous song in a Deezer playlist.
  • Login Problems with Deezer- login, power off and then go back to deezer and select My music->playlists and you get a get a no media in current folder message
  • Flingo freezes when browsing channels
  • slow responsiveness when using pause/play/ffw (flingo)
  • Login Problems with mediafly - login, power off and then go back to media fly and select My Channels and you’ll get a no media in current folder message
  • Menu navigation sometimes still slow, but after some time of watching movie it’s become faster.
  • It’s slow react on enter button (on 1.03.49 was faster) when moving in settings or watch movie, sometimes need push it twice.
  • Animation of pics while menu navigations is strange, like garbage from another pictures while moving.
  • While watching movie menu that appear after pushing option is not translated (wdtv is set to russian menu language)
  • jerky playback on Tekzilla

File Manager

  • File manager is broken. I try delete from usb hdd folder with 3 files inside, first problem, no highlight of action icons. When first 2 files was deleted, indication hangs. Only back batton allow go out from it.
  • [File Manager] In addition, when trying to move a file from one Hdd to another (USB1 to USB2) using Settings\File Management, the status indication also hangs on 100%, does not report the operation as successfully completed, and only the back button allows you to go out from it.

Yes, kraemer_sg, that does clear it up.  And I do stand corrected.  When I read “bugs will be fixed,” even I took it to mean that it was saying “all” bugs would be fixed. 

bill_s wrote:

Yes, kraemer_sg, that does clear it up.  And I do stand corrected.  When I read “bugs will be fixed,” even I took it to mean that it was saying “all” bugs would be fixed. 

Thanks, glad we sorted that out.

castway wrote:

Power off/on problems:

  • Box does not remember if it is in standby mode after power outage (is simply to fix it, add a new boolean variable in the configuration database, when bootup set to “True”, and only when poweroff the box, set the variable to “False”. In this way when the box poweron after power outage, the player return in standby mode becouse the boolean variable is set to “False”. Good idea no?)

That is a good idea but I don’t think that would qualify as an actual firmware ‘bug’.

bill_s wrote:

but we still need to see what happened before we can work on any fixes. 

 

We thank you for your patience while we look into this.

do you want to say that after 3 weeks after releasing this ■■■■■■■ firmware you haven’t event started to fix bugs???

flux242 wrote:

do you want to say that after 3 weeks after releasing this ■■■■■■■ firmware you haven’t event started to fix bugs???

Exactly how much assistance have you given the WD engineers in figuring out why it’s “not working” for you and yet “working” for others?  I know saying “it works for me” doesn’t help you any, but the first step in fixing, is finding out _ why _ it isn’t working in certain cases – figuring out why those cases are different.

You’re not required to assist the engineers, but if you don’t help them, since the firmware works for others (and apparently worked on their test beds) you can’t reasonably expect speedy fixes.