01-25-2010 03:43 PM
they must not read what is posted on here
This is a Community Support forum, which means WD support don't read the forums at all and the only support you get here is from other WD users.
AFAIK, not even the moderators have any interaction with WD support, so a rant, question or request for clarification on any of these forums is truly a waste of time as no official response will be given.
We're all in the same boat waiting for the next update and hoping it's a bug-fix release, at least fixing the broken MP4 container support (isn't a codec issue as the AV streams work fine within an MKV container). On the plus side, I'm now really good at extracting streams, finding / editing subs and making fully functional MKV files. Owning a WD TV Live is truly an educational experience.
02-05-2010 09:19 AM
I don't usually post on these boards; however I was good to see that I was not the only one that was having this issue. I actually got through to second level support on two separate cases for this issue. The resolution for both of them was that Engineering was aware of the issue and it would likely be fixed in a firmware upgrade. I asked for a timeline and they would not give one to me. It is good to know that at least they have accepted it as a bug. They told me if I could not wait that I should return my box to the retailer for a refund. I did include a link to this and another thread complaining about this issue in the case so that they could see that it was happening to lots of people that were not happy about it.
02-05-2010 10:38 AM
Thanks for the heads-up.
Did some playing around today and discovered that their MP4 container support also has broken digital passthru (AAC and AC3 5.1 gets downmixed to stereo, always).
As with the sync issue, re-muxing the streams to MKV fixes it. Wonder if they're aware of it..
02-05-2010 12:06 PM
Checkout the link in the firmware section about the 1.017 firmware. The mod has confirmed that WD are aware of 'major issues' and working on a solution. The timeline for this new firmware in a few weeks.
02-08-2010 05:22 AM
The timeline for this new firmware in a few weeks.
The WD People working to slow. I think we are all Beta testers. When were is no update till the end of february i sell my WD live at the bay.
04-02-2010 06:42 AM
Yes, same problem. I get audio skips that last about half a second periodically when I play mp4 files on my wd live tv. This just seems like a file compatability issue. Should be something they can fix via firmware update!
04-02-2010 08:22 AM
Have you tried the newest firmware? Some people are reporting it fixes their issues with MP4 files (I can't say since I'm not going to update right now nor do I use these file types).
04-02-2010 12:52 PM
The newest firmware 1.02.21 did not fix the issue. Still having sync issues with mp4/aac files. Had to downgrade all the way to 1.01.00 to fix it. I've only had this unit for a few days, and already starting to regret buying it.