WD TV HD LIVE does not recognize WD MY BOOK 4TB

as the title says… i need your help

im very disappointed in wd products…

WD TV HD LIVE model WDBAAP0000NBK

WD MY BOOK model WDBFJK0040HBK

may anybody help me pls

Make sure it is NOT formatted as exFat. It should be NTFS or FAT, see http://wdc.custhelp.com/app/answers/detail/a_id/3849/~/explanation-of-exfat-%28extended-file-allocation-table,-fat64%29

Plug your drive into a PC. Right click on it in Windows Explorer, click on Format and it will show you how it has been formatted. If it is exFAT you will need to reformat the drive (I used NTFS).

Let me know if this helped!

John