06-18-2010 08:14 AM
Consider yourself lucky, at least they are still supporting your device. They have abandoned the Gen1 which is still suffering from the same audio sync issues. The Live, whose end of life is quickly approaching, has the same issues as well.
Both devices have been rendered useless.
06-24-2010 02:43 PM
Guys don't throw away your WDTVs just yet. Download MKVToolnix (google it) and use the MKVmergeGUI shortcut inside. Click add file and add an MP4 file then after its loaded click Remux at the bottom. 30secs later you will have your Video file in MKV format and there will no longer be sync issues. I do this with all my vid files now and they play back, fast forward, rewind and pause flawlessly.
07-14-2010 01:23 PM
MKVmerge worked perfectly and quickly for me. Converted a 2 hour 720p mp4 in under 3 minutes; now plays in sync on WDTV. Tried 2 other coversion programs, each took hours, with poor results. But I will try and avoid mp4 files from now on.
08-03-2010 02:17 AM - edited 08-03-2010 02:58 AM
Yikes... I wish I had done my homework before buying this product.
This product isn't usable to me, as is. Should I keep it, with the expectation of a fix, or not?
08-03-2010 09:57 AM
I won't keep it on the hope of any fix coming, last firmware update was Dec 2009. WD support is horrible .seems like support for the Gen2 might be over.If I could return mine I sure would!!
08-04-2010 12:30 PM
I do have sync problem too, but only with AVI and MP4 in HD resolutions
DVD and BLU-RAY ISO images and MKV plays pretty well, avi and mp4 low resolution too.
Any ISO image you doo yourself will work flawlessly, HD BLU-Ray too.
Do you have sync problems only with AVI and MP4 HD files too?
08-05-2010 07:58 AM - edited 08-05-2010 08:14 AM
Good news, after a lot of research and trial over this community and others i did tried MKVtoolnix and Cocoon Software QMC (Quick Media Converter) .
Like i said i have sync problems with HD AVI and HD MP4 files with my WD TV HD Gen2 player, any other format works pretty well.
I tried MKVtoolnix with MKVmerge and it didn't work well with my WD TV HD player. It freeze.
But with QMC (Quick Media Converter) from Cocoon Software it's working well and it is fast converting the mp4 to mkv files. The software is free, they working with donation.
Here how i did it :
First you can download the software from http://www.cocoonsoftware.com .
After the installation you run QMC.
IT can convert any video files to anything but the easiest way for HD MP4 is :
Go in HD MODE
Choose MATROSKA format and MKV container
Add your mp4 file to convert
Select your target directory
AND START THE CONVERSION........after a minutes or two, your done with your problem!
QMC is changing a little the audio and video format and it seems to be a lot easier for the WD player.
Hope this will help anybody that got problems with some video format and their WD TV HD player!
08-09-2010 05:02 AM
That converter did the trick for some files, but rendered other files completely out of audio synch.
No matter... I decided that it was worth it to me to re-encode my movies to MKV files. This time, with some better options & settings for higher quality. Sure, it's a bit of a pain, but the end result is so nice! I especially like having chapter markers work. I still wish the MP4/M4V issue would be fixed, but I won't let it keep me from enjoying this device. I've gotten way too hooked on the other features, especially Netflix, YouTube & Pandora integration. And now I have a motivation to make better MKVs!